This business is not BBB accredited.

Kern Schools Federal Credit Union

Additional Locations

Phone: (661) 833-7900 View Additional Phone Numbers 11500 Bolthouse Dr, Bakersfield, CA 93311 http://www.ksfcu.org


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kern Schools Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kern Schools Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 10, 1978 Business started: 01/01/1940 Business started locally: 01/01/1940
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration
1775 Duke St Ste 4206, Alexandria VA 22314
http://www.ncua.gov
Phone Number: (703) 518-6300
The number is 3804.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Renock, President/CEO Nick Ambrosini, VP/Finance/Accounting Ms. Shelli Anglim, Administrative Secretary Ms. Hilary Appleby, VP Collections Chei Brown, VP/Branches Ms. Shari Butler, Assistant To The President Mr. Matt Davidson, CFO Mr. Dave DuBose, VP IT Mr. Michael George, SVP Operations/Marketing Mark Manns, VP/HR Neil Marshall, SVP/CFO Mr. Steve Matejka, SVP Branches & Compliance Patti Reed, VP-Sales/Bus Development Mr. Steve Roach, SVP/CIO Shonna Shearson, VP/CommCenter/Training Tim Spencer, VP/Consumer Loans Mr. Rudy Tafoya, SVP Lending & Credit
Contact Information
Customer Contact: Ms. Shelli Anglim, Administrative Secretary
Principal: Mr. Steve Renock, President/CEO
Business Category

Credit Unions Banks

Alternate Business Names
Kern Schools Financial Services, LLC Kern Schools Financial Services, LLP

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    11500 Bolthouse Dr

    Bakersfield, CA 93311

  • THIS LOCATION IS NOT BBB ACCREDITED

    2424 Chester Ave

    Bakersfield, CA 93301

  • THIS LOCATION IS NOT BBB ACCREDITED

    3901 Mount Vernon Ave

    Bakersfield, CA 93306

  • THIS LOCATION IS NOT BBB ACCREDITED

    4530 Ming Ave

    Bakersfield, CA 93309 (661) 833-7900 (661) 833-7926 (800) 221-3311

  • THIS LOCATION IS NOT BBB ACCREDITED

    5001 Panama Lane

    Bakersfield, CA 93313

  • THIS LOCATION IS NOT BBB ACCREDITED

    6101 Coffee Rd

    Bakersfield, CA 93308

  • THIS LOCATION IS NOT BBB ACCREDITED

    8200 Stockdale Hwy Ste P

    Bakersfield, CA 93311

  • THIS LOCATION IS NOT BBB ACCREDITED

    821 Tucker Rd Ste A

    Tehachapi, CA 93561

  • THIS LOCATION IS NOT BBB ACCREDITED

    9500 Ming Avenue

    Bakersfield, CA 93311

  • THIS LOCATION IS NOT BBB ACCREDITED

    9800 Ming Ave

    Bakersfield, CA 93311

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 40490

    Bakersfield, CA 93384

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 9506

    Bakersfield, CA 93389

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/13/2015 Delivery Issues
2/2/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: TAKING MONEY FROM ACCOUNT THIS BANK STARTED CHARGING FOR A DORMANT ACCOUNT FEE WITHOUT NOTIFYING US IN WRITING, ALSO JUST SO HAPPENED THEY STARTED CHARGING RIGHT AFTER THEY SENT OUR LAST STATEMENT AND COVENIETLY DONT SEND OUT STATEMENTS FOR 3 MONTHS SO THEY TOOK 3 MONTHS OF DORMANT FEES THAT I HAD NO CLUE THEY WERE TAKING. PERSONALY I FEEL THAT IS VERY UNFAIR AND SHADY!

Desired Settlement: COMPLETE REFUND OF ACCOUNT BALANCE!!!

Business Response: Initial Business Response /* (1000, 5, 2015/01/21) */ It is the practice of Kern Schools Federal Credit Union to properly notify a Member prior to his or her receiving a Dormant Account Fee. Generally, such notification comes approximately ninety days (90) prior to a Dormant Account Fee being assessed. Due to Credit Union error, in this instance our Member did not receive the customary notification. Please know this issue has been corrected and is not a proper reflection of how business is conducted by Kern Schools Federal Credit Union. Please be assured all fees have been properly reversed to accommodate for this error, and our sincerest of apologies are sent.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Kern Schools Federal Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)