Business ProfileforAltura Credit Union

My Mom had an account with Altura in the name of her Revocable Trust. She passed away 11/29/2023. Notified Altura the next business day and subsequently sent them a death certificate. As I am Successor Trustee of her trust I've been trying to close her acct. This process has been a nightmare. Altura asks for documentation to be sent to their legal **** by expedited mailing. Although they already have the documents I oblige. Weeks go by and I call for status but I'm not allowed to speak to anyone handling my Mother's Trust because that is what they have member service reps for; or I am not a signer on the acct or someone will return my call. Then another request for documentation a month or so down the road. Now 5 months after her death they want me to become a member and complete an account agreement and a certifcation of trust. They will not give me any instructions on how to complete the form but suggest I seek legal representation. I am disgusted with the treatment I have received from this financial institution.It's hard enough to deal with the loss of my Mom but to be forced to hire an attorney. Will the attorney cost more the the balance in the account? Never in my almost 70 years on this earth have I been more disrespected. Reason for 2 stars is the kindness and understanding of their customer service representatives.