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A BBB Accredited Business since
BBB has determined that Integrity Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 854970.
Type of Entity
Business ManagementMr. Vincent Quiocho, Owner
Contractors - General Contractor - Remodel & Repair Building Contractors
4117 Abbott Dr
Bakersfield, CA 93312 (661) 588-9737 Directions
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Additional Phone Numbers
- (661) 588-9737(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Contractor is unable to execute contract. There has been 0% of work done or materials received, per contract. He refuses to provide 100% refund. - Violation of CA State Law: Asking for more than 10% of contract up front and for materials not delivered. Stated in the contract, "...with payments made as follows: One thousand six hundred & forty-two dollars for materials to start project." This was on a contract with a total price of $6,642.00. - Breach of Contract: Two days after signing the contract (on 4/8/16) I received text messages from ******* stating that he is unable to obtain the materials specified in the contract (Wilsonart white Carrara #4924 with 01 high gloss finish plastic laminate. Edge band is to be a cresent edge to match laminate.) - Refusal to Issue 100% Refund due to 0% of contract being executed: There was no work done or materials received as stated in the contract. I requested 100% refund. *******'s response was to allege that I am cancelling the contract, requested that I sign a cancellation form and he would keep 10% of the $1642.00 down payment for work he claims was already performed. In an email sent by ******* on Wednesday, May 4, 2016 at 8:35pm he writes, "I'm entitled to keep 10% of the total contract price for the time and work already performed which is $664.20. Which would be owing you $977.80." - False advertising: His advertising states, "all estimates are always free." On Friday May 6, 2016 at 6:45am, ******* stated in an email, "Look up breach of contract under the California state contract laws. I did spent a lot of time on your estimate and entitled to get paid for that. I'm sorry you disagree, but this is fair." In an email response to me where I questioned is alleged "free" estimate, he writes on May 6, 2016 at 6:23pm, "I did give you a free estimate..."
Desired Settlement: I am requesting 100% of the $1642.00 down payment refunded.
Business Response: Initial Business Response /* (1000, 5, 2016/05/26) */ We gave customer an estimate on 3/16/16. He then deleted some items. I then revised the estimate. I visited his home numerous times on just estimating and showing him sample plastic laminates. The contract was signed on 4-6-16. A down payment was made of $1,642.00 for special order materials.I had this job scheduled and turned down work to perform ******** job. We are a small family run company. I spent a week of finding the right materials and ordered them. They did not make a hi gloss finish of the Cresent molding (counter edging). Vendor informed me the gloss finish is very close to the hi gloss finish I had purchased the 3/4" melamine 4'-0"X8'-0" sheets for the countertops. He kept putting the job off until 5-5-16. He decided to want his down payment back. I told him we could apply it to the flooring. He didn't want to do that. he then demand I return his down payment in full. I offered to return $977.80. I added up $664.20 which is 10% of the contract price for my time spent thus far on this project. This includes the application process of installing special under mount sinks on plastic laminate counters. I thought that was fair. He doesn't agree. It was a full month from the time he signed the contract to when he cancelled the job. I will agree to refund $1,100.00. That leaves me $542.00 for the work and time spent on this job.