BBB Accredited Business since

Crestline Builders, Inc.

Phone: (661) 322-3336 Fax: (661) 324-3336 4101 Buck Owens Blvd, Bakersfield, CA 93308


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Crestline Builders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Crestline Builders, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Crestline Builders, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 18, 2002 Business started: 05/01/2001 Business started locally: 05/01/2001 Business incorporated 10/10/2001 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 803726.

Type of Entity

Corporation

Business Management
Mr. Pedro Hidalgo, CEO Ms. Socorro Hidalgo, Secretary
Contact Information
Principal: Mr. Pedro Hidalgo, CEO
Customer Contact: Ms. Socorro Hidalgo, Secretary
Business Category

Contractors - General Contractors - Insurance Repair Fire & Water Damage Restoration


Additional Locations

  • 4101 Buck Owens Blvd

    Bakersfield, CA 93308 (661) 322-3336

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Crestline engages in fraudulent overcharging of it's clients. Inflated measurements were used to overcharge us to rebuild our home. Per our calculations, Crestline was paid over $47,500.00 for items that were not replaced in our home. Additionally, we discovered $11,503.83 worth of fraudulent inflated figures used to overcharge us and our insurance. We were charged $700.00 for a port-a-potty that was never on site as they used our's. We don't feel that due to these issues Crestline is owed anything further beyond the balance of the insurance estimate that has been paid in full.

Desired Settlement: Crestline should accept the balance of the estimate as paid in full and leave us alone.

Business Response: Initial Business Response /* (1000, 8, 2014/12/29) */ December 22, 2014 Re: Case # XXXXXXXX After reviewing the consumer's original complaint, I have come to the conclusion of disputing all the allegations brought on by Mr. and Ms. *******. Cordially yours ******* E. ******* Crestline Builders, Inc XXX XXX-XXXX


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Crestline Builders, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)