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          Monoprice, Inc. has 1 locations, listed below.

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            Business ProfileMonoprice, Inc.

            Computer Parts

            Contact Information

            11701 6th St

            Rancho Cucamonga, CA 91730-6030

            Visit Website
            (909) 989-6887

            Customer Reviews

            1.28/5

            Average of 36 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            54 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            11701 6th St, Rancho Cucamonga, CA 91730-6030
            Years in Business:
            21
            Business Started:
            9/30/2002
            Business Started Locally:
            9/30/2002
            Business Incorporated:
            9/30/2002
            Type of Entity:
            Corporation
            Alternate Business Name
            • Monoprice, Inc
            • MonoPrice.com
            Business Management
            • Jong (Sean) Lee
            • Mrs. Laura Polanco, Customer Service Supervisor
            • Mr. Bernard Luth, CEO
            Contact Information

            Principal

            • Jong (Sean) Lee

            Customer Contact

            • Mrs. Laura Polanco, Customer Service Supervisor
            • Mr. Bernard Luth, CEO
            Additional Contact Information

            Fax Numbers

            • (909) 989-0078
              Other Fax
            Read More Business Details and See Alerts

            Customer Complaints

            54 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Invoice number: ******** Date: 24 November, 2023 Summary: Product defective. Monoprice refused to offer replacement and only provided an option to purchase a much more expensive model.Detail:I purchased a monitor from Monoprice in November ****************************** February 2024 due to a faulty display port. After slow communication with Monoprice's support team, I was offered store credit instead of a replacement or cash refund. To receive this credit, I must first repackage and ship a bulky and fragile item back to Monoprice. The store credit can only be used on Monoprice website where a near identical replacement in term of specification is now 56% more expensive than the original purchase price. Even with a 10% discount offered following a phone call, I would still need to pay an additional 40% of the previous monitor's cost to get a comparable replacement from Monoprice.
            Read More
            Read 53 More Complaints

            Customer Reviews

            36 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Artie S

            12/19/2023

            Bought a Monolith by Monoprice M-15 V2 15in THX from them. It turned out to be defective (blinking red light). Monoprice support provided the bill of lading and scheduled a pick up. ***** freight picked up the package. Once month has passed and I receive the following:"Thank you for contacting Monoprice. I apologize; we called ***** again to confirm if the package was picked up; however, they said that the scheduled pick-up on November 17 was canceled as you do not have a box for the item, and the pick-up was rescheduled on November 18, 2023; however, the pick-up was canceled.I apologize; we are unable to process a refund for this order as the returned item was not already received."This is totally ridiculous. I've been a customer for 9 years and now they are blaming me in trying to scam them.
            Read 35 More Customer Reviews

            Local BBB

            BBB Serving Central California & Inland Empire Counties

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            BBB Reports On

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