This business is not BBB accredited.
Phone: (559) 485-4335 497 N Clovis Ave Ste 204, Clovis, CA 93611
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for J - I.T. Outsource include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. J. Colin Petersen, President Beth Bridges, Office Manager
Computers - Networks
Alternate Business NamesJ. Colin Computing Systems, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
497 N Clovis Ave Ste 204
Clovis, CA 93611 (559) 485-4335 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The Geeks installed an invalid software product and refuse to take responsibility for their install. They will not provide software that I paid for. On September 18, 2013, I paid $1,024.01 to The Geeks Computer Service in Clovis, CA, owned by *** ********. Rather than paying less at any other store, I purchased a Lenovo computer model 3302F2U from them because they told me that they could install Windows 7 for an extra fee. The factory installs Windows 8. I am client #XXXXXXX. As soon as I tried to use the computer, I got a message from Microsoft that the software used for Windows 7 was not genuine. I disconnected the computer and took it back into The Geeks. The tech validated the program and said it would now work fine. On April 4, 2014, once again a message came from Microsoft that the program is not genuine, it is invalid, it has expired, and it may be counterfeit. The product key supplied by The Geeks is invalid. When I contacted The Geeks, they took no responsibility for the software they installed. When I phoned on 4-7-14, ***** said "Windows 7 should not have been installed on that computer". On 4-8-14 I went into the business to ask for assistance in correcting their error. ***** spoke to *** ********, the owner. His answer to solving my problem was to refer me to an independent computer tech whose cost is $250 to restore my Windows 7 program, or to contact Lenovo support. On 4-10-14, I spoke to ******** at Lenovo support. She checked the purchase of the computer by the serial number. She told me: "The Geeks used their own version of Windows 7, which was invalid and counterfeit". Lenovo is sending me a valid recovery disc with a product key for $59.00. They will assist me in backing up my data because all will be lost. This will cost an additional $120. The Geeks are responsible for installing software that was not genuine and have caused me to experience emotional stress as well as additional cost. I trust this was not the result of taking advantage of me because I am a 70 year old woman.
Desired Settlement: From The Geeks Computer Service, I want a refund of my initial $50 fee for the invalid Windows 7 program they installed. I also want an additional $179 to have my computer restored by Lenovo. This is a total of $229.
Business Response: Initial Business Response /* (1000, 5, 2014/04/14) */ Contact Name and Title: Riley I.T. Coordinator Contact Phone: XXX-XXX-XXXX ex11 Contact Email: *******@hirethegeeks.com We are extremely sorry for horrible experience and emotional stress that we at The Geeks may have caused the client. We want to make this right by giving the client a physical copy of Windows 7 operating system . We will load the windows 7 operating system for her and make sure that all of her data (pictures, music and documents) is restored. If the client has any programs that she would like to have reloaded such as Microsoft Office, Printers, any tax or accounting software, ect. we would need the instillation files or disks. Please have the client contact us so we can set a day and time to resolve this matter. Initial Consumer Rebuttal /* (2000, 7, 2014/04/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Geeks Computer Service responded to my complaint to the Better Business Bureau with an appropriate solution. They were professional, and made the adjustments to my computer in a timely manner. They dealt with the problem to my satisfaction.