BBB Business Review

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This Business is not BBB Accredited

SupportBuddy Inc.

(888) 976-5633View Additional Phone Numbers4900 California Avenue, Tower B, 2nd Floor, BakersfieldCA 93309http://www.supportbuddy.net

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BBB Accreditation

On 07/28/2016 this company's accreditation in the BBB was revoked by the BBB's Board of Directors due to unresolved complaint(s).

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered SupportBuddy Inc.'s rating include:

  • 2 complaints filed against business that were not resolved.
  • Failure to respond to one complaint filed against business.

Factors that raised SupportBuddy Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

40 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues14
Billing / Collection Issues5
Problems with Product / Service21
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 40

Additional Complaint Information

Based on BBB files, this business has a pattern of complaints for which consumers allege receiving a pop-up on their web browser that freezes their computer. The pop-up instructs to contact a toll free number that unknowingly is for SupportBuddy. Once they call, the company indicates that they are affiliated with Apple or Microsoft. Customers then pay a fee to have the issues fixed. Once customers follow up with Apple or Microsoft they are told that they are not affiliated with SupportBuddy.

On June 16th, 2015, BBB sent a letter to SupportBuddy, Inc. requesting they address their pattern of complaints.

Ranjit Singh, President of SupportBuddy, Inc. responded to the BBB by stating the following:
"SupportBuddy generates leads/ calls through various sources, we usually get pop issues through all our marketing modes (SEO/SEM/Call Vendors/Affiliates/Publisher Networks) as this has been a top call driver in the last 6months. During our investigation it was revealed that all of these calls were coming from a particular Call vendor that had some unethical call generation issues related to popups for which the customers have complained, Now post our investigation we have terminated the contract with that vendor."

Customer Reviews Summary Read customer reviews

8 Customer Reviews Customer Reviews on SupportBuddy Inc.

Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 8 Customer Reviews

Additional Information

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Information in this BBB Business Review is believed reliable, but not guaranteed as to its accuracy. The BBB has not verified information including, but not limited to: business start date, ownership, licensing, and registration (if applicable). BBB does not endorse any product, service or business.

BBB file opened: 06/06/2013Business started: 11/06/2012Business started locally: 04/17/2013New Owner Date: 04/17/2013
Type of Entity

Corporation

Incorporated: November 2012, CA

Business Management
Principal: Mr. Ranjit Singh (President)
Business Category

Computers Hardware, Software & Services

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.