Business ProfileforSupportive Services, Inc.

Good afternoon so the I was receiving child care assistance for my 4 year old son and had my renewal due in 4/2022 so I submitted all documents once my worker reviewed it and processed she called me to inform me that as of 7/1/2022 my copay was going to be 375.00 because of my income and that the waiver for parent not to pay there copay would end on 6/30/2022 I understood all of that and we hung up the phone she never informed me that she was going to send me anything in the mail that needed to be signed so I was under the impression that my re certification was complete and good for another year so on 7/13/2022 by provider informs me that she received a letter informing her that my contract was terminated as of 6/1/2022 but neither one of us had received this notice till 7/13/2022 the only reason she got the notices was because she called to ask for the time sheet for 7/2022 as she had not received so I did not known she was no longer getting paid by the program as of 6/1/2022 since they did mail her the time sheet to be filled out I don't agree with this action because I was not notified timely of my contract closing so my provider has not been paid as I was not informed of my termination with the program the whole re-certification was complete except a signature and address that needed to be return that I was not aware of please review my case. Thank You