BBB Accredited Business since 10/30/1996
Tachi Palace Hotel & Casino
Phone: (559) 924-7751Fax: (559) 924-7526View Additional Phone Numbers17225 Jersey Ave, Lemoore, CA 93245-9760
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A BBB Accredited Business since 10/30/1996
BBB has determined that Tachi Palace Hotel & Casino meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Tachi Palace Hotel & Casino's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Tachi Palace Hotel & Casino
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Complaint Breakdown by ResolutionAbout Complaint Details
|09/24/2014||Billing / Collection Issues | Read Complaint Details|
|05/26/2014||Problems with Product / Service | Read Complaint Details|
Type of Entity
Contact InformationPrincipal: Ms. Catherine Montoya (Advertising Manager)Customer Contact: Ms. Genevieve Cu (Hotel Operations)Mr. Daniel Grimsby (Food and Beverage Operations Manager)Ms. Amy Tagle (Accounts Payable Supervisor)
Alternate Business NamesSanta Rosa Rancheria Tachi Tribe
BBB Program ParticipationThis company has agreed to use special procedures including mediation and arbitration, if necessary, to resolve disputes.
Map & Directions
Map & Directions
Address for Tachi Palace Hotel & Casino
17225 Jersey Ave
Lemoore, CA 93245-9760