This business is not BBB accredited.
Phone: (760) 241-0141 12555 Mariposa Rd STE H, Victorville, CA 92395
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Carpet Club Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 364974.
Type of Entity
Business ManagementMr. Patrick Gorman, President
Carpet & Rug Dealers - New Window Coverings Floor Coverings & Installation Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors
THIS LOCATION IS NOT BBB ACCREDITED
12555 Mariposa Rd STE H
Victorville, CA 92395 (760) 241-0141 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Have been trying since May 29th to get someone to help me with my carpet that is coming apart. Am under warranty. They are avoiding repairs. Just had new carpet installed and it is coming up at the edges. Since May 29th, have had a total of 5 interactions with ***** who keeps giving me the run around. I kept all the emails. I am told "today someone will call you" and no one does. Have tried every week for the past month, but still get lied to. Every time am told that someone will follow up, but no one ever does. The worst customer service I have encountered bc ***** never apologizes, just continues to give me run around.
Desired Settlement: Just want them to do the right thing by me, the customer, honor the warranty and have someone out to fix the carpet that is fraying.
Business Response: Initial Business Response /* (1000, 7, 2015/07/02) */ I am responding to a complaint by **** *******. Her first email to be was May 26, 2015 about her carpet. I feel I have responded to her every email and have spoke with her a couple of times! I did the paperwork that f needed to do and put it in the installer's box. He was out of town the weekend of May 28 thru June 1. I depended upon him to give her a call when he returned! I put paperwork another time in his box when I heard from her again. I reminded him a couple of times to call her and explained to him her complaint. He did the repair on "Tune 23, 2015 WAS NOT ignoring her and I felt I followed up with her every time. The repair is taken care of and the carpet is under warranty from Shaw so I feel no further issues happen. But if there is our installers will go look at it! I emailed her pics of the warranty on the back of the carpet she purchased. ***** ****** Initial Consumer Rebuttal /* (2000, 9, 2015/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Read Complaint Details
Complaint: Vandalization of house after complaints in services rendered While carpet installers were at the house we experienced rude treatment when requesting for change in carpet layout. After complaints were made our hose in the backyard was strung up over the fence and turned on full blast. It was beginning to flood the front yard before we noticed. When we asked if they did it they were extremely rude. After they left we found a 7 inch gash in our master bathroom trim and a 12 inch slash next to the toilet in the master bath. No one had been in the house besides them for several days before or after. The vandalization could not have been done by anyone else. We paid by check in the amount of $2900.00. The services were rendered Sep. 24, 2014.
Desired Settlement: Refund for service and additional compensation for repair cost of vandalization.
Business Response: Initial Business Response /* (1000, 7, 2014/10/14) */ Initial Consumer Rebuttal /* (3000, 9, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The transition pieces are not my complaint. The vandalization done to my house were the complaint. Never when I spoke with **** ****** were the transition pieces what I was complaining about. There was no one in the house to commit the vandalization besides these two men as the house had been inspected top to bottom once the painting had been completed two days before. The painters were at my house to drop off my paint and keys since their work had been done for two days by then. The carpet could not be installed until then because the house had to dry. I will continue forward with litigation if the business continues to disregard the damage done by their installers. I would also like a criminal background check of the installers who were at my house that day. To offer transition pieces at cost is a slap in the face. My master bathroom has been slashed with a knife through my walls and a gouge has been cut out of my door frame. Cost transition pieces will not fix the damage to my new home done by your installers when they were putting in my master bedroom carpet.