BBB Accredited Business since

Heaven's Best Carpet & Upholstery Cleaning

Phone: (661) 327-2907 Fax: (800) 364-2413 View Additional Phone Numbers PO Box 9224, Bakersfield, CA 93389

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heaven's Best Carpet & Upholstery Cleaning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Heaven's Best Carpet & Upholstery Cleaning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 26, 2006 Business started: 06/01/2005 Business started locally: 06/01/2005 Business incorporated 05/04/2006 in CA
Type of Entity


Business Management
Mr. Mark Pryor, President
Contact Information
Principal: Mr. Mark Pryor, President
Business Category

Carpet & Rug Cleaners Upholstery Cleaning Tile & Grout Cleaning Upholstery & Carpet Cleaning

Additional Locations

  • PO Box 9224

    Bakersfield, CA 93389 (661) 327-2907 (661) 587-4767


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/9/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Carpet was not Cleaned Heavens Best cleaned my rental carpet approximately four weeks ago. I paid their bill in cash ($180.00) but the carpet didn't seem clean. My wife and I cleaned it again about two weeks ago with our carpet machine and we got 15 gallons of muddy dirty water from the carpet. If we had only got a little dirt out we would be satisfied but that wasn't the case. Nobody stayed there during the two week gap from them to us. I should not have to pay for a poor cleaning job. I'm asking for a refund.

Desired Settlement: I am seeking a refund of the $180.00 I paid.

Business Response: Initial Business Response /* (1000, 6, 2013/12/17) */ We did go back on Friday 29th sometime. **** spoke to the man and looked at the carpet. It doesn't look any different than how we left it. Any dirt that they pulled up was from them over saturating the carpet with water. **** refused to return his money. The carpets were clean and they had signed off on them after we were done cleaning them. He was told he wasn't getting his money back. ******* ***** Office manager Initial Consumer Rebuttal /* (3000, 8, 2013/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never met with me after the initial cleaning. I should not have to pay for such a poor job. I recommend that no one use this service.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Heaven's Best Carpet & Upholstery Cleaning
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)