This business is not BBB accredited.
Phone: (800) 950-5131 2240 East Cedar Street, Ontario, CA 91761
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This company offers branding, marketing, and sales training to aspiring entrepreneurs.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Logo Studio include:
- Failure to respond to 1 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Johnson, General Manager Marie Rodriguez
Business Services - General Business Forms & Systems Employment Training Sales Training
Service AreaThis company services the Ontario, CA and the surrounding areas.
THIS LOCATION IS NOT BBB ACCREDITED
2240 East Cedar Street
Ontario, CA 91761 (800) 950-5131 Directions
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Complaint Trends - Last 3 Years
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Read Complaint Details
Complaint: I am filing a complaint about a business package I purchased from Logo Studio in December 2012. The options agreed to have never been fulfilled. In December 2012, I purchased a business package from Logo Studio in Ontario, California after approximately 5 months of research of the products offered and talking with two different representatives proposing contract agreements multiple times in person, on the phone and by dozens of emails. Part of my decision to purchase my package was based on the A+ rating that Logo Studio had received from the Better Business Bureau. In January 2013, my then fiancÃ© and I attended a 5-day training seminar with the company where we were trained on the various types of equipment we had agreed to purchase in the contract. At the time of the training, we had not received all of the pieces of equipment we had purchased a month earlier. One of the primary reasons I purchased this business package was to utilize the Logo Jet 3D StudioPRINT Printer to manufacture personalized glass ball ornaments as well as other 3-d items to sell through school fund raisers and shows. This machine was transportable to shows I attend so that I could personalize items including baseballs, golf balls, glass ball ornaments, and cell phone cases at car shows, horse shows, dog shows and other community events. In April 2013, four months after the package was purchased, I received a different 3-d(flat bed printer), a KmaJet brand. I was sorry to find that the piece of equipment I received was not the one that I had originally agreed upon when I signed the contract. The replacement machine weighed a few hundred pounds and was far from portable and definitely unusable for my business plan selling personalized items through local shows and fairs or to produce glass ball ornaments for area school and church fund raisers. In addition to not being able to transport this piece of equipment to shows that I attend, it was also unreliable to use in my shop. The results were very inconsistent. When talking to ***** ******* and his staff, we were often told that the problem was due to "operator error". My fiance and I became proficient at using the equipment, but results were never good. Even within the same run, we could get a good result as well as a poor result that would result in loss of materials. We made dozens of attempts to rectify the problem with multiple emails to ***** ******* and Logo Studio staff. Finally, it was agreed in April 2014 that Mr. ******* would send me a replacement for the flat bed KmaJet printer. What I received was a used Logo Jet 3D StudioPRINT Printer. The piece of equipment was patched together with tape in places. The used equipment has to be disassembled with the exterior cover removed to even function as the cover originally belonged to another printer (identified by different serial numbers). We spoke with technicians at the Logo Jet company who trained us on how to use the Logo Jet printer, but agreed that the machine was in far from new condition and no remedy was available to fix the machine so that it didn't need to be disassembled to perform. Additionally, the contract specified that we would receive the following samples: 24 dozen golf balls, 8 dozen Christmas ornaments, 12 base balls, and 100 dog tags. These items were never received. Over the course of the past 18 plus months since purchasing the business package, I have lost thousands of dollars in opportunity costs as well as ruined blanks/substrates. Mr. ******* no longer will answer our emails. Two other purchasers with whom we attended the January 2013 training seminar have had similar problems. Mr. ******* seems to be happy to dismiss his contractual breeches and faulty equipment with "operator error".
Desired Settlement: I would like to have $10,000 refunded for the cost of the Logo Jet 3D StudioPRINT Printer which I agreed to in the contract I signed with Logo Studio in December 2012 as well as to cover costs of unreceived blanks as referred to above. I will be happy to send back the unusable equipment to Logo Studio including a faulty heat press, KmaJet printer and Logo Jet 3D StudioPRINT Printer after the refund is received and a shipping call ticket is received from Logo Studio. A copy of the contract and photos of the faulty Logo Jet 3D StudioPRINT Printer will be furnished at the request of the Better Business Bureau.
Read Complaint Details
Complaint: Selling fault and defective equipment In October of 2012 I purchased a business opportunity from Logo studios. I went to their 5 day work shop to get some training on there equipment that came with the purchase. A few weeks Later I received a DTG printer and had problems with it from the start. Weeks of working with tech support and taking it back to the manufacture twice in Arizona, I had enough. I was able to get a discounted refund from logo studio on the DTG printer in March of 2013. In the four months that I had this print not once was it reliable enough to do a job for a customer. Then in May of 2013, logo studio delivered a new 3D printer. Seven months after full payment of the purchase price. This is five and half months past the agreed a pond delivery date. There tech came down to set up the 3D printer, and the brand new 3D printer failed! Along with the studio Performance Imprint Technologies heat press that was only seven months old. The failure of the heat press caused the loss of $600 in sales. At the end of May 2013 another 3D printer and another heat press was delivered. Three months later I set up to work a softball game, 19 teams had hired me to do the team shirts. I was able to do 3 shirts before the Performance Imprint Technologies heat press that was supplied by logo studio failed again. The equipment failure this time cost my business about $ 4,500 in sales, and the loss of any further sales do to the number of people that were unhappy with the service. The equipment that logo studio sells is junk! Two out of the four groups people that were in the 5 day work shop had faulty equipment. So, any BUYERS BEWARE! Logo studio is no longer licensed to sell this faulty equipment .And Logo studio failed to comply with California Civil Code Section 1812.200 regarding business opportunities.
Desired Settlement: Full refund minus hotel stay.
Business Response: Initial Business Response /* (1000, 7, 2014/02/05) */ When customer first complained about the DTG printer, the manufacturer tested the printer and stated it was operator error that clogged the print head. when the print head clogged again, Logo Studio provided 100% refund on the DTG printer. Customer also experienced a problem with his 3D flatbed printer, our tech went ot cusotmer's home and recommended we replace the 3D printer, which Logo Studio did at no cost to the customer. Customer then claimed problems with a heat press machine, we replaced that and when he still experienced problems, Logo Studio offered a full refund to him. Custom demanded 100% refund on the entire business, a settlement has been offered to the Customer and waiting for approval.