This business is not BBB accredited.
Stay Connected TechnologyAdditional Locations
Phone: (951) 691-3821 25724 via Sarah, Wildomar, CA 92595
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Stay Connected Technology include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMr. William Wilson
Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors Security Systems Consultants
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Signed up for alarm monitoring. Salesman never mentioned we couldn't move and not take alarm with us. Salesman **** ****** sold us alarm equipment for monitoring. We were told at the time if we moved we could move our service to wherever we went at no charge. That never happened. **** said he was not able to resell used equipment, which we offered for him to pick up and take out of the home before we closed our escrow. **** never came or offered to come pick up the equipment, and we had to move out of state. It was left at that. **** has now contacted via mail, email and phone both my wife and myself and has used threats such as "put a lien on your house" if he can't get the equipment back or receive payment. We were not able to move our service, so we are not obligated to pay for something we can not take with us as a service by law.
Desired Settlement: Please do not contact myself or my wife at any given time. Using threats about putting a lien on a house we do not own any longer is against the law. We offered for you to pick up the equipment, but you never came, and said you were on vacation during that time. Please refrain from any contact or you **** hear from our attorney.
Business Response: Initial Business Response /* (1000, 5, 2015/09/03) */ ******* ******* signed a three year contract on 8/21/14 for a monitored security system in their home. They contacted me to tell me they were moving out of state and did not want an alarm system in their new home. At that time I explained that they were still liable for the remainder of their contract and they would need to pay for the remaining months they owed for the monitoring and also that I would need to get the alarm equipment from their home.I made several attempts to set up a time to come get the equipment but they would not return any of my calls. Regardless of whether or not I was able to get the alarm equipment out of the home they are still legally responsible to pay for the remainder of the monitoring contract and the equipment. I **** gladly send you a copy of the contract they signed stating they are obligated to a 36 month term.