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          Sterling Autosport has 1 locations, listed below.

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            Business ProfileforSterling Autosport

            Auto Repair

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            Years in Business:
            34
            Business Started:
            1/1/1990
            Business Incorporated:
            4/4/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 245857 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 6/30/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • European Motorworks, LLC
            Business Management
            • Ms. Deborah Lewis, Member Manager
            Contact Information

            Customer Contact

            • Ms. Deborah Lewis, Member Manager

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michael A

            1 star

            04/23/2021

            After explaining to one of the employees (Angela) over the phone about my situation. That I am currently overseas, and I wanted to check their availability to see my vehicle if I have it towed in with my fiancée in tow. After some small talk about her appreciation for my military service and that she was a part of the military as well, Angela stated they would be able to see my vehicle today with a $124.00 diagnosis fee which was fine and the locate standard. With everything prepared my fiancée and had my vehicle towed to the auto shop and explained to them some of the issues we were experiences, check engine light, oil leak, and rough start. They attempted to charge her$124.00per issues she stated. My fiancée is not an auto technician and could not possibly know what was related to what as it pertains to the issues. Diagnostic fee totaling 375.75. To inspect and verify prior to any work. After my fiancée left, she called me to asked why it was expensive, I promptly call the auto shop and asked for a detailed explanation as to why the diagnostic fee for charged 3x. The employee attempted to explain to me “this is standard to protect the technicians”. I explained to her this was unacceptable, and she placed me on hold to speak with Angela. After a few moments, she came back on the phone and said she could remove 1 of the 3 diagnostic fees placing the new total to $250.00 which is higher than luxury vehicle dealerships. I did not agree with this and I told Angela that I did not want to move forward and halt all actions for my vehicle. I had explained to Angela that we would get the vehicle towed to a different location and she agreed. My fiancée went back to pick up the car and she reiterated we were taking it to another shop. The front desk employee then proceeded to explain how ALL shops charge this way and we would not be able to find a better deal. My fiancée politely told them multiple times that we were just going to take it elsewhere. When the tow arrived, the employee spoke to the tow truckdriver before my fiancée was present and told them they "had worked on the car with 3 hours of labor and it had a huge oil leak and shouldn't be towed." Which was a complete lie. We reiterated that we never did business with this auto shop, they had not looked at the car yet, and my fiancée had to reiterate we are going to tow it to another shop. This was unacceptable, unbelievable, and completely unprofessional conduct. The tow truck driver said that this was ridiculous, and he does not know why they were doing this to us.” Take caution! This establishment's actions display poor business practices in attempts to take advantage of its customers.

            Sterling Autosport Response

            12/01/2021

            Hello, We have tried to contact you several times regarding your situation and I apologize that you were not satisfied. Our general policy is to charge the $124 for your diagnosis unless more than one major system is involved. Then it is rarely double that amount. Unfortunately, we have had a lot of turnover in the front office since Covid began and you were dealing with a person who had just started that week. These are not our normal business practices, and we have a much more competent office person at this time. We welcome your return if you are ever willing to give us another chance and we again apologize for your unusual experience. Thank you

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