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BBB Accredited Business since

Sunrise Ford

Phone: (909) 822-4401 Fax: (909) 822-1446 View Additional Phone Numbers 16005 Valley Blvd, Fontana, CA 92335 http://www.sunriseford.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunrise Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sunrise Ford include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sunrise Ford
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 11/14/1986 Business started locally: 11/14/1986 Business incorporated 11/14/1986 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV - Occupational Licensing Branch
PO Box 932342, Sacramento CA 94232
www.dca.ca.gov
Phone Number: (916) 229-3127
The number is 29311.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 214058.

Type of Entity

Corporation

Business Management
Mr. James Bruncati, Trustee Mr. Dan Bruncati, Trustee Mr. Tony Bruncati, Trustee Michelle Holguin, Cust Rel Mgr
Contact Information
Principal: Mr. James Bruncati, Trustee
Customer Contact: Michelle Holguin, Cust Rel Mgr
Business Category

Auto Dealers - New Cars Auto Repair & Service Auto Repairing - Foreign Auto Repair - Mobile Engines - Fuel Injection Service & Parts

Alternate Business Names
Sunrise Ford of Fontana
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.