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Find a Location

Sunland Ford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSunland Ford

    New Car Dealers

    At-a-glance

    Customer Reviews

    3.14/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    15330 Palmdale Rd, Victorville, CA 92392-2498
    Years in Business:
    57
    Business Started:
    12/8/1966
    Business Started Locally:
    12/8/1966
    Business Incorporated:
    12/8/1966
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 09821 for this business, issued by DMV - Occupational Licensing Branch

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    BBB records show a license number of 3595 for this business, issued by Bureau of Automotive Repair

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Sunland Ford, Inc.
    Business Management
    • Ms. Marilyn Mathews, Manager of Customer Service
    • Marilyn Smith, Customer Relations Manager
    • Mr. Scott Chambers, Owner/Manager
    Contact Information

    Principal

    • Mr. Scott Chambers, Owner/Manager

    Customer Contact

    • Mr. Scott Chambers, Owner/Manager
    Additional Contact Information

    Fax Numbers

    • (760) 243-8031
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/09/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We got a new 2018 **** explorer from Sunland, **** & the extended warranty.The suv soon began over heating. We called customer service and we were stranded for 3 days before it got towed to Sunland on May 31 2023. I got a text from ************* says(Its ***** at Sunland Ford. On your Explorer, had a chance to inspect it the fluid leak and the noise is the water pump. I do have a little bit of a different problem with it and that is that coolant has started mixing with the oil. I will be working with your extended warranty on a possible engine).We were toldwe had 2 choices: go with a engine from **** Motor or a used one. My husband and I decided to go with the new engine,and he said there was going to be a fee.Even though we have extend warranty.After my *** was there for weeks, I called *****. He never returned our messages to him or his general Manager about whats going on with my suv and if they were able to get me a loaner. After almost 2 weeks or even longer, we went to Sunland ford and neither of them would help us. My husband went and spoke to the sales manager and told him what was happening,told them that when we bought the *** everything was covered under extended warranty. They look at our account spoke to the general manager and got a loaner in a few days. Now, after waiting for 7 months and not getting my suv fixed, ***** texted and said ( there really only one choice we have at this point and it is the used motor).We agreed BUT... before all that, they said that they cant provide a loaner any longer.I asked why if a have a extended warranty that it was all covered, their excuse is I went over the mileage.Months have passed, and dont have my *** and they won't provide me with a loaner. The warranty & repair is their responsibility. My *** is full of mold They need to make this right. Either fix my *** or provide me with a loaner while we are waiting for them.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Darnell S

    1 star

    01/01/2024

    Sells department no problem they worked with me some what but I think their service department is not professional they are quick to say they cant duplicate the problem and treat the customers like they dont know what their talking about like its a joke they just want you t spend the most money without a warranty this is the 8th time Ive taking it and they cant duplicate the problem but yet I have videos of the problem and they dont wanna look at them and they say how do they know its my car it could be another car next to me like so unprofessional not even trying to help the customer making sure their satisfied and most of all safe on the road

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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