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A BBB Accredited Business since
BBB has determined that Nissan of Visalia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DMV - Occupational Licensing Branch
PO Box 932342, Sacramento CA 94232
Phone Number: (916) 229-3127
The number is 23617.
Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 176908.
Type of Entity
Business ManagementMr. Don Groppetti, President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesGroppetti Automotive Groppetti Automotive Family Groppetti LTD., INC.
830 S Ben Maddox Way
Visalia, CA 93292 (559) 734-3333 Directions
PO Box 1431
Visalia, CA 93279
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Additional Phone Numbers
- (559) 741-2279 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: BROUGHT MY BRAND NEW 2014 NISSAN CAR TO DEALERSHIP FOR A FREE CAR WAS AND IT WAS RETURNED TO ME WITH THOUSANDS OF SCRATCHES FROM THERE BUFFING BRUSH. DATE: 3/20/14 PURCHASE DATE: 2/10/14 MODEL #: XXXXX PURCHASE PRICE: $24000.00 13 NISSAN SENTRA 4DR SND SV BLACK LOCATION MGT: ****** ****** ***** ******** c/o ***** ***** 434 N VISTA VISALIA CA 93292 NISSAN OF VISALIA CALLED ME ON 3/20/14 AND TOLD ME IF I CAME IN TO DO A QUICK SURVEY THEY WOULD GIVE ME A FREE "ON SITE" CAR WASH, SO I DID. AFTER COMPLETING THE SURVEY THEY RETURNED MY CAR. AFTER INSPECTING MY CAR I FOUND THOUSANDS OF LITTLE CIRCULAR SCRATCHES COVERING 95% OF MY CAR. I ASKED TO SPEAK TO THE MANAGER ON DUTY AND THAT'S WHEN I MET ****** ******* HE SAID THE SCRATCHES WAS FROM THE "VALLEY ARE". AFTER SHOWING HIM THE SCRATCHES AND THE MOTION THEY WERE GOING IN WE DETERMINED "SOMETHING" DID HAPPEN. HE INSTRUCTED ME TO BRING THE CAR BACK ON MONDAY 3/24/14 AND THE WOULD PERFORM A "BUFFING" ON THE VEHICLE, AND HE WOULD WAIVE THE 399.00 FEE. THE BUFFING WAS DONE BUT ONLY TOOK CARE OF 75% OF THE SCRATCHES. I ASKED ****** WHAT WE DO NOW SINCE THE CAR IS NOT FIXED BUT HE SAID THAT'S ALL THEY CAN DO. I THINK I SHOULD RECEIVE THE CAR IN THE SAME CONDITION AS WHEN IT WAS TURNED INTO THEM. THIS WAS A BRAND NEW CAR WITH ONLY 6 MILES ON IT AND I ONLY OWNED IT FOR A MONTH. NOW THERE'S THOUSANDS OF SCRATCHES ALL OVER IT. NISSAN SAID THE WERE VERY SORRY AND WOULD CHECK/CHANGE THERE BRUSHES IN THE CAR WASH. BUT THAT DOES NOT HELP ME.
Desired Settlement: SCRATHES TO BE COMPLETLY REMOVED OR A NEW PAINT JOB.
Business Response: Initial Business Response /* (1000, 5, 2014/03/25) */ Vehcile was purchased on Jnaury 11, 2014 and currently has approximately 8,000 miles on it. We have tested our car wash and it is operational as per it's design and in over 9 years of operation no other concerns have ever been recieved. The clients vehicle is black and susitible to fine lines showing after a car wash. Our machine's brushes would produce a horizontal scratchs if it produced any, the scratches on the vehicle are more of a "V" shape. We performed a courtesy detail for the customers, but at this point no other action is scheduled to be taken. As a side subject, I would like to know who called the customer to take a "quick" survery and promised a car wash.
Problems with Product/Service
Read Complaint Details
Complaint: My car repair is taking over 3 weeks. The initial repair did not take care of the repair but I am still being charged for it. I drove my car to the Nissan dealership on November 1, 2013 after my 2008 Nissan Altima hybrid did not start in the parking lot. The Triple A serviceman thought it was the battery, and gave me a charge. I took it immediately to the Nissan Dealership. I turned off the car, and turned it back on to confirm it still started. I did this a couple of times. I told the auto repair attendant ****** ******** that the car would not start on a few occasions, but would start up eventually within minutes. It has been three weeks today that the car has been in their garage. First they stated that the car needed a part costing over $1000.00 to repair according to a malfunction code. When they finally got the part, they said that their instruments could not set the instrument. Then they said they were waiting for a technician to help with the job. Finally when the technician had set the car, the same problem occurred where the car would not start with the dash light on. Yesterday the Technician calls me that they have to fix something with the brake system that will cost me an additional $400.00 in addition to tax. I am not sure even if this has anything to do with my concern I initially took the car in for. It has been very inconvenient for the past 3 weeks with my wife without her car. I have been driving it to work. I even asked for a loaner car, but the nissan manager only said we could have a car for only a day? I am writing this complaint because the Nissan dealership advertises that they have one of the best service technicians in the area. It is truly amazing that they can not fix this problem.
Desired Settlement: I would like my car fixed. I would like to be charged a reasonable fee. Why did the same problem occur after they have charged me over a thousand dollars for a part. Was the repair necessary? Why is it taking so long? And why was I not given a loaner car until my car is repaired?
Business Response: Initial Business Response /* (1000, 5, 2013/11/26) */ The vehicle is a 138,833 mile vehicle that has never been into our shop before. The customer stated most of the facts and most are correct, up to the time we diagnosis the vehicle. When our technician evaluated the vehicle, he found code P1615 in the system, which lead him to Nissan Technical Service Buelletin 10-139. This Buelletin lays out the diagnositic procedure to be followed, we followed the diagnostic procedure outlined by Nissan which required us to replace the BCM, this BCM required programming and out programming tool had an issue that took several days to resolve, thus delaying the repair. Once our tool was updated, we performed the programming on the BCM and I-Key. We then let the vehicle sit overnight to verify this had taken care of the issue, we determined that it had not. We then called Nissan Technical Assistance for further direction, they advised us the next step was to replace the Brake Switch and Harness, once the customer authorized this repair on Friday 11/22; we proceeded with the repairs. The vehicle was completed last night 11/25 and we verified this morning 11/26 that the vehicle starts as it should. Because of the problem with our programming tool and the slight delay this caused, I am prepared to offer our client a $200.00 goodwill payment. Initial Consumer Rebuttal /* (3000, 7, 2013/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response for the following: First their response makes it sound that because of the mileage and that the car had never been serviced in their Nissan dealership that they could delay treatment or give me less than favorable treatment. If this is the case, they should tell people that cars not bought or serviced in their shop will get inferior service. When I first took my car in I told the service representative that I saw in the internet on the Nissan talk website where some of the owners were having the same problems, and that it may be due to the brake switch, which it turned out to be. It took the technicians 22 days to figure this out. There first fix of replacing the BCM did not fix the problem. They still charged me for the replacement? I called several times to talk to management but was unsuccessful. The only person I was able to talk to was the service representative Mr. ********. No one in management returned my call. Another concern was that no car loaner was offered to me. It would seem fair to offer the customer after a week a car for my inconvenience. But they would only offer the car for a day without any estimate of repair time. In conclusion, no apology from the dealership was ever conveyed to me. I was charged for service that was not needed; and 26 days is just too long to repair a car Final Consumer Response /* (4200, 12, 2013/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The main concerns have never been resolved. Why did it take 24 days to fix a simple problem associated with the brakes? This is a dealership that advertises that it has the best repair technicians. Why was I charged for a part that did not solve the problem. Only after 22 days of delay did the dealership advise me that it was the brake switch and harness that needed to be replaced to resolve the problem. This part was not also returned to me even though I requested it before the repair of the brake system was done. The dealership continues to make excuses for its poor service. I would like an apology and reimbursement for the replacement of the BCM which I feel was unnecessary. I will never go back to this dealership, and I will recommend that others stay away from this dishonest dealership. Final Business Response /* (4000, 14, 2013/12/20) */ This is my final response to this matter. I do APOLOGIZE that the initial repair took as long as it did. I am NOT going to reimburse Mr. ********** for the replacement of the BCM. Mu initial offer for a $200.00 goodwill payment will stay in place until December 27, 2013 at 5:00PM, thereafter my offer is withdrawn. The consumer states that he asked for the BCM BEFORE it was replaced, however in his 11/27 response to this matter he clearly states, that he requested the replaced parts on 11/22; the BCM was replaced within the first 2 weeks of November; thus he did not ask for the parts to be returned until after he authorized the second repair; the parts for the second repair were returned as per his request.
|11/11/2013||Problems with Product/Service|