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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Motor City Auto Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Motor City Auto Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Motor City Auto Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 02, 1966 Business started: 08/01/1964 Business started locally: 08/01/1964 Business incorporated 08/03/1964 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV - Occupational Licensing Branch
PO Box 932342, Sacramento CA 94232
http://www.dca.ca.gov
Phone Number: (916) 229-3127
The number is 00813.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 29792.

Type of Entity

Corporation

Business Management
Mr. Richard Stricklen, President Ms. Regina Mooney, Pitre's Personal Assistant Mr. John Pitre, General Manager Mr. Randy Timmons, Service Director
Contact Information
Customer Contact: Mr. John Pitre, General Manager
Principal: Mr. Richard Stricklen, President
Business Category

Auto Dealers - New Cars Auto Renting & Leasing Auto Repair & Service

Alternate Business Names
Motor City Buick GMC Motor City Buick Pontiac GMC Motor City Sales & Service

Additional Locations

  • 3101 Pacheco Rd

    Bakersfield, CA 93313 (661) 327-7171 (661) 836-9000 (866) 421-7455 (855) 409-3370

  • PO Box 40340

    Bakersfield, CA 93384

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/26/2016 Problems with Product/Service
6/2/2016 Guarantee/Warranty Issues
3/8/2016 Problems with Product/Service
9/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2009 Buick nkucerne from motor city. The automobile was represented to me that the car was not a salvage automobile. I founnd out later that the car was a salvage vehicle. It was represented to me that the auto was a platinum certified vehicle and was checked out from bumper to bumper. I was lied to two times by employeess of motor city. This car had to have many major repairs which totaled over $6,000.00 in approx. less than 6 months. I met with the used car manager and he stated to me that the company would not stand in back of all these repairs because I was within the time period for the warranty but I was over the millage portion of the warranty. Much more to this story that would have to be explained. This Buick is what I would call a real lemon. Product_Or_Service: 2009 buick Order_Number: XXXXXXXX Account_Number: MOXXXXX

Desired Settlement: DesiredSettlementID: Refund This company Motor City commited fraud, misrepresentation, dishonest employees, etc. etc. I would desire to be made whole from this disasterous situaation

Business Response: Initial Business Response /* (1000, 7, 2015/09/04) */ Please see email sent directly to you with explanation. The vehicle was not a Salvage and Mr ****** signed a carfax with full disclosure that there was a previous accident. He ahs not paid one dollar toward any repairs and is no longer eligible to have work done here as he committed a fraudulent act against our company.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Motor City Auto Center
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)