BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Motor City Auto Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Motor City Auto Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DMV - Occupational Licensing Branch
PO Box 932342, Sacramento CA 94232
Phone Number: (916) 229-3127
The number is 00813.
Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 29792.
Type of Entity
Business ManagementMr. Richard Stricklen, President Ms. Regina Mooney, Pitre's Personal Assistant Mr. John Pitre, General Manager Mr. Randy Timmons, Service Director
Auto Dealers - New Cars Auto Renting & Leasing Auto Repair & Service
Alternate Business NamesMotor City Buick GMC Motor City Buick Pontiac GMC Motor City Sales & Service
3101 Pacheco Rd
Bakersfield, CA 93313 (661) 327-7171 (661) 836-9000 (866) 421-7455 (855) 409-3370 Directions
PO Box 40340
Bakersfield, CA 93384
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (661) 327-7171(Phone)
- (866) 421-7455(Phone)
- (855) 409-3370(Phone)
- (661) 836-9604 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/26/2016||Problems with Product/Service|
|3/8/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a 2009 Buick nkucerne from motor city. The automobile was represented to me that the car was not a salvage automobile. I founnd out later that the car was a salvage vehicle. It was represented to me that the auto was a platinum certified vehicle and was checked out from bumper to bumper. I was lied to two times by employeess of motor city. This car had to have many major repairs which totaled over $6,000.00 in approx. less than 6 months. I met with the used car manager and he stated to me that the company would not stand in back of all these repairs because I was within the time period for the warranty but I was over the millage portion of the warranty. Much more to this story that would have to be explained. This Buick is what I would call a real lemon. Product_Or_Service: 2009 buick Order_Number: XXXXXXXX Account_Number: MOXXXXX
Desired Settlement: DesiredSettlementID: Refund This company Motor City commited fraud, misrepresentation, dishonest employees, etc. etc. I would desire to be made whole from this disasterous situaation
Business Response: Initial Business Response /* (1000, 7, 2015/09/04) */ Please see email sent directly to you with explanation. The vehicle was not a Salvage and Mr ****** signed a carfax with full disclosure that there was a previous accident. He ahs not paid one dollar toward any repairs and is no longer eligible to have work done here as he committed a fraudulent act against our company.