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          Moss Bros. CJD, Inc. has 1 locations, listed below.

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            Business ProfileforMoss Bros. CJD, Inc.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.25/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            30 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/17/1994

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            New and Used Car Sales, Service and Parts

            Products & Services

            New and Used Cars, Parts, Service

            Business Details

            Years in Business:
            18
            Business Started:
            1/11/2006
            Business Incorporated:
            1/11/2006
            Accredited Since:
            8/17/1994
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 65503 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 1/31/2026.

            These agencies may include:

            DMV - Occupational Licensing Branch

            PO Box 932342

            Sacramento CA 94232

            (916) 229-3127

            http://www.dca.ca.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Moss Bros Chrysler Dodge Jeep Ram
            Business Management
            • Mr. Glenn L. Moss, President
            • Mr. Amer Ali, General Manager
            Contact Information

            Principal

            • Mr. Glenn L. Moss, President

            Customer Contact

            • Mr. Glenn L. Moss, President
            Additional Contact Information

            Fax Numbers

            • (951) 486-9499
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            30 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            . Date Transaction: 09/30/23 .I purchased a 2018 Chevrolet ************* on 9/30/23 for my son. We both had a horrible experience. They pressured, lied and forced us to pay for LoJack in order to purchase the car. The LoJack was an add-on, I had informed them several times, we do not want. They charged me for the LoJack under pressure and lies. We were lied to by the finance manager *******************************. The internet manager, ******************************* specifically said to us, we do not have to purchase any if the add-ons. If we do not want and that they (finance guy) ******************************* will try to sale you the add-ons. It was evident that he was out of line. *******************************, would not sale me the car without the LoJack. It makes no sense. They ran my credit, just to try and get me to finance a portion of the car price, I said NO; another lie. The finance manager lied and said they needed to make sure I am who I said I was. It made no sense. After further research, I found information that concluded a dealership will try to push to sale add-ons, which is not required unless the buyer wants it. My drivers license was my proof. Keep in mind I paid cash for the car. I called in to speak to a manager and they were no help. I sent a written certified letter to them with my compliant. As of today, I have not heard back from anyone. I was hoping they will do the right thing. Please help, I want them to refund me the cost of the LoJack $1,295, plus tax.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gwendolyn B

            12/14/2023

            I purchased a 2018 Chevrolet **** on 9/30/23 for my son. We both had a horrible experience at this location. I would like to have given it a better rating, but they do not deserve one from us. It was not a great experience for myself or my son. They pressured and forced us to pay for LoJack in order to purchase the car. The LoJack was an add-on, I had informed them several times, we do not want. They charged me for the LoJack under pressure. We were lied to by the finance manager. The internet manager specifically said to us we do not have to purchase any if the add-ons if we do not want and that they (finance guy) will try to sale you the add-ons. It was evident that he was out of line. They ran my credit, just to try and get me to finance a portion of the car price, I said NO. The finance manager lied and said they needed to make sure I am who I say I am. My drivers license was my proof. Keep in mind I paid cash for the car. I would never refer a family or friend to this **** Brothers. I called in to speak to a manager and they were no help. I sent a written letter to them with my complaint hoping they will do the right thing. Please help I want them to refund me the cost of the LoJack plus tax.

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            BBB Reports On

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