Customer ReviewsforFuture Kia

Parts ********** sucks! Answer the phone then puts us on hold for longer than 10 minutes. This happens every time I call the parts *****

Worst car buying experience ever!!!!Got a call from **** telling me about theyre first time buyers program stating that I would be approved and they would put me in a reliable car for 8 to 9 months all I had to do was make every payment on time, then I could pick one of theyre more luxury vehicles.so I booked a appointment and came in,he gave me about 5 vehicles to choose from.I picked one didnt really care for any of the options but I picked what I thought may be the best option out of the 5 he came back with a monthly note plan and said my payment would be 750$ a month for a Kia **** 2022 and told me that after the 8 months my payment would go down and again I would be in a car that I actually wanted .so with the fact that it would only be 8 months I went ahead and did it WORST MISTAKE EVER!!! Once he took my money I didnt matter anymore and their word meant nothing!!!!they constantly gave me the run around especially after the 8 months. I made every payment on time actually early every single month not one late payment and they did not hold theyre end of the bargain. the only reason I got the car was because of this supposedly first time buyers program if it wasnt for **** lying to me about that program I would have never bought a car from them.So now what I was stuck with a car I never wanted from the beginning and a 750$ car payment. I had to do a voluntary repossession because I definitely was not going to keep paying 750 dollars a month for 76 months for a car thats only worth at the most ****** that I never wanted in the first place you do the math.???????So now Instead of having no credit I have the worst credit because of this stupid car lot annnnd I have to buy another car THANKS **** *********************** AND THANKS **** FURTURE **** *** YOU GUYS DID A GREAT JOB ??

If I could give them zero stars I would. I bought a car 30 days ago. I recently changed employment to better myself and my career and Curt C****** let me just tell you he texted my phone with vulgar language advising me to bring the car back in 24 hours because I should have never switched jobs. I advised him that it’s been past 10 days and it’s the law that the deal stands and he basically told me that they would repo the vehicle and keep all of my money ect. Talked down to me. All for bettering myself and my career. They do not follow the California law at all and will attempt to antagonize you and text you and threaten you. Curt C****** was rude and disrespected. He basically discriminated against me because I am an African American individual. He basically told me he didn’t think I could keep up with the payments because I switched jobs. PLEASE PLEASE PLEASE I wouldn’t advise anyone to go here unless you want to get ripped off. And then basically accused of stealing a vehicle you signed a contract for.

The sales team and management are very disrespectful here! I had my car in service because my engine went out and I wanted to see if I still had a warranty because my car is only 5 years old and I took very good care of it. My engine was not covered by anything so I contacted the sales team to sell my car. The sales team said they would inspect my car and give me a quote. I received a call several hours later with a quote and made an appointment with Ed later that week. When I arrived for my appointment Ed was not there but he had informed another salesman of my quote and once we started the process they changed the number of the quote by more than half! I then spoke with the manager Aaron and he told me that it wouldn't be good business for them to take the original quote because they didn't do a thorough inspection the first time. He claimed that he didn't know I had engine issues during the first inspection, which is a complete lie because Ed told me verbatim on the phone "since we will have to replace the engine this would be the price we could buy it for." The sales team was very rude and condescending to me also saying that they had no record of me having any oil changes which is also why they cannot buy the car for the original quote. I did not service my car with this dealership and also it wouldn't matter since they are going to replace the engine anyways. I felt judged because I am a woman that looks a lot younger than my actual age. This team does not know how to do business. Their customer service is the worst that I have ever experienced and I have never made a complaint in my life.