Business ProfileforFontana Nissan

I bought my 2014 Nissan Sentra from Fontana Nissan. I have always taken my car in for service at Fontana Nissan. The car has less than 50,000 miles on it and is driven on average approximately 10 miles a day. The vehicle had been running smoothly with no issues until earlier this year. In May of this year, while driving I noticed the car started choking a few times as well as a sudden, unprovoked “bouncing” of the RPMs and the check engine light came on. Being concerned with the, sudden and unexpected issues I took the car to Fontana Nissan to be checked. The day I took the car the check engine light was not on. I explained the issues to the technician and insisted that they drive the car to see if the issues could be duplicated. Later that day I was called and told that they were unable to find anything wrong with the vehicle. I was told that they reset the check engine light, which happened to not be on. From invoice # ******, which I received for the service, it clearly shows the the vehicle was not driven as the intake and outbound mileage is the same. An attempt to replicate the issue was not made. The same invoice states that there is no drivability issues. How can such a determination be made when the vehicle was not driven? While driving home from having the vehicle “serviced”, I noticed the same issues again. Trusting the service department I thought perhaps this will be better tomorrow. Unfortunately that was not the case. I contacted the service department and was told to take the car in again. I took the car in the following day and was told, the issue was resolved. Less than 30 days later, I am still having the same problems with my car. For the third time I take my car in to be serviced for the same issues and much to my surprise, I was told that the vehicle needs a new transmission. I authorized the repair which cost me $5,150. This total does not include other fees paid to have the car diagnosed. It simply encompasses the total for a SINGLE invoice.