This business is not BBB accredited.

Acura of the Desert

Phone: (760) 321-2700 View Additional Phone Numbers 68-100 Perez Road, Cathedral City, CA 92234

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Acura of the Desert include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Acura of the Desert
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 06/13/2008 Business started locally: 06/13/2008 Business incorporated 06/13/2008 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 81867.

Contact Information
Customer Contact: Don Jones, Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Additional Locations


    68-100 Perez Road

    Cathedral City, CA 92234 (760) 321-2700 (866) 396-4018


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/13/2016 Guarantee/Warranty Issues
1/13/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Company Not returning a refundable deposit!!!!!!!!!!!!!!!! 13-12-21 put refundable deposit $5000.00 to hold auto, Acura of the Desert. 12-12-28 contact General Manager of Dealer ''*** ************* via phone left message not going to purchase Auto request credit of $5000.00 to card. 14-01-02 contact General Manager of Dealer ''*** ************* via phone left message not yet to received credit of $5000.00 to credit card nor have received response to request for credit. 14-01-02 Email to General Manager of Dealer ''*** ************* attach copy of charge receipt and account number used for transaction requesting credit to card on 14-01-02. Replay from *** From: *** ******** ***************************** Sent: Saturday, January 04, 2014 11:11 AM To: '*** & *** ***' Subject: RE: Credit Due/Please Help *** I will follow up on Monday to make sure it is done. Thank you *** We have, as yet, to have follow up or credit to credit card.

Desired Settlement: We are requesting a 5000.00 Credit applied as requested to our credit card ASAP!!!

Business Response: Final Consumer Response /* (2000, 7, 2014/01/13) */ Acura of the Desert has refunded the refundable deposit to our credit card. I would request closure of this complaint.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Acura of the Desert
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)