This business is not BBB accredited.

All Valley Appliance

Phone: (760) 329-1727 View Additional Phone Numbers 72295 Ramon Road, Thousand Palms, CA 92276 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for All Valley Appliance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All Valley Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 01/01/1988 Business started locally: 01/01/1988 Business incorporated 01/01/1988 in
Business Management
Ms. Cindy Purcell
Contact Information
Principal: Ms. Cindy Purcell
Business Category

Appliances - Major - Dealers Laundry Equipment

Alternate Business Names
A Action Appliance City A Action Appliance Repair Co. All Valley Appliance Repair Company

Additional Locations


    72295 Ramon Road

    Thousand Palms, CA 92276 (760) 343-2806 (760) 329-1727 (800) 782-4463


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/17/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The Technician got an additional $50.00 cash above the $59.95 house call. The machine still doesn't work. All valley sent **** out to fix our maytag washing machine on Jan 22nd 2015. He wrote "unit not spinning,lid switch broken and fuse blown, need switch - fuse, going..." I can't read the rest of his writing. He told my mother he fixed it but the amount for the repair couldn't be put on my charge, only the $59.00 house call, and she would have to pay him $50.00 cash for the repair. when I came home my washers spin cycle works but the wash cycle does not.

Desired Settlement: I'm only disputing the $50. cash as that was supposed to be for fixing the machine.

Business Response: Initial Business Response /* (1000, 9, 2015/02/17) */ Dear ****** ******** The complaint case # XXXXXXXX involving ****** ****, has been looked into. It was indeed with the thirty day labor warranty period. Ms. **** will be refunded the amount of $50.00 by cashier check. I have also informed her by phone, that she will be receiving a reimbursement to be mailed 2/16/15. Thank you, ***** ******** All Valley Appliance XXX) XXX-XXXX Initial Consumer Rebuttal /* (2000, 11, 2015/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on All Valley Appliance
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)