Business ProfileforSchaef Air, Inc.

On December 15, 2022, SCHAEF Air came out between 12-2 pm and fixed the heater. On December 17, 2022, SCHAEF Air came back out to fix our heater again because it did not work. They claimed they fixed it and charged $122. The HVAC rep claimed that it is under warranty and would not have to pay any additional fees due to it being the same ticket. They could not figure what was wrong so they decided to order a new motherboard which the receipt reflected retro fit kit. They came back on December 23, 2023 and installed the retro fit kit. It would light up but would not stay lit. They decided to order the new flame sensor and hot surface igniter. On the receipt, it shows that they installed it on 1/18/23. The company sent a bill two months later for $503, without any explanation. We questioned the bill and she sent a new bill of $381. She claimed that we paid the initial $122. However, she told my husband that the discount was for the motherboard and igniter because it was under warranty. I requested an itemized receipt, which did not reflect installation for four different visits for the same problem. The receipt also charges for ADDITIONAL LABOR CHARGE FOR PROCESSING WARRANTIES at $76. I am questioning their business practices as they charged every time they attempted to fix the problem. I question if they pretended to fix the problem so they can come out several times to create additional labor charges. We paid labor costs to fix the problem the first time at $122. Why did I continue to pay for labor charges for something they did not fix? Also, why was I charged for additional labor charge for processing warranties? I would like this company to be investigated for illegal billing labor charges and practices? Initial, they charged us for the parts when it was under warranty. Then, she removed the $122 claiming that was for parts. I would like a refund for $381. Also, the bill was dated 12/23/22 but sent 3/15/23. It was sent two months later.