This business is not BBB accredited.

Sanborn's Air Conditioning & Heating

Additional Locations

Phone: (909) 793-1234 View Additional Phone Numbers 415 E High Ave, Redlands, CA 92374 http://www.sanbornsac.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sanborn's Air Conditioning & Heating include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Sanborn's Air Conditioning & Heating
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: Business started: 09/11/1995 Business started locally: 09/11/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 712386.

Type of Entity

Corporation

Business Management
Mr. Geoffrey Sanborn, President Ms. Missy Sanborn
Contact Information
Principal: Mr. Geoffrey Sanborn, President
Business Category

Air Conditioning Contractors & Systems Heating Contractors Duct & Duct Fittings Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Duct Systems Heating & Air Conditioning Heating & Air Conditioning - Filters Heating Equipment Heating Equipment & Systems Cleaning & Repair Home Repair & Maintenance

Alternate Business Names
Sanborn's Westcoast Mechanical Inc

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    415 E High Ave

    Redlands, CA 92374 (909) 793-1234 (951) 845-0270

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 7835

    Redlands, CA 92375

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: they never had A/C system inspected they put a complete new system in my house in 2007 they pulled a permit but never had it inspected and no final inspection I recently had another contractor over to fix a bad condenser fan motor and was told this system was never inspected as it would not pass ** I called the city of Redlands and they sais a permit was pulled but never inspected I called westcoast n they said they wont get new permit and wont repair anything without me repaying

Desired Settlement: take out new permit and bring system up to current code and have system signed off by city of redlands

Business Response: Initial Business Response /* (1000, 5, 2015/07/14) */ Contact Name and Title: ***** ******* (Owner) Contact Phone: XXX-XXX-XXXX Contact Email: *****@sanbornsac.com We did install this system 8 years ago. We did pull a permit and with all of our jobs we have the client call the city for final inspection because it typically is easier for the client to schedule the final rather than make it a 3 party scheduling mess. If I was worried about it not passing *** inspection I would not have pulled the permit originally. Now that he let it lapse and 8 years have gone by (8 YEARS) it will not pass *** new standards being enforced. The problem with pulling a new permit is the code being enforced today compared to then would cost the client nearly a thousand extra dollars to comply. This is not the biggest issue he faces. I went out to inspect the system at no charge two weeks ago. The failure in the motor was simply a mechanical failure of the equipment and has nothing to do with the installation process. I could understand if it was a year out, but I think any reasonable person would think that 8 years is a bit much to even discuss this option. I believe the other company he had out to change the motor simply wanted to sell him something and that is what prompted this discussion. We work really hard to meet our clients request, I have a hard time understanding the BBB given this any credibility what so ever.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Sanborn's Air Conditioning & Heating
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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