Business ProfileforHolders Air Conditioning & Heating, Inc.

I purchased two new complete Air and heating systems from Holders over 4 years ago and paid a lot of money! Since purchasing the system I have had Holders back out 4 times at least over the 4 year period because something seemed wrong with the functioning of the system in general. One room was not getting cool and not functioning correctly with **** Wheeler. They came out and checked the system over and over they stated it was ok and even once suggested that I replace a window in the room in question which I did with no improvement. I hired another company to do a Summer and winter check up and while they were out to do the summer check I informed them of the cooling and heating problem in the one room so they advised to put in a small return in the room because the door was too tight restricting airflow. That problem was solved. During the winter tune up 2022 the other company came out to do the check up and informed me that whoever installed the new AC and Heating units installed stuff incorrectly and also left a fire hazard by leaving bare wire turning a corner against sheet metal without being protected. I would expect a company like Holders after paying so much would install the correct parts and one of their employees who came out would have caught the mistakes. For one the exhaust piping on the heating system is the wrong size so those need to be replaced completely with the right size to the roof The fire hazard was fixed by the other company due to the danger. One of the returns is not attached to the unit both were thought to be off but only one. Also there is a sensor that is supposed to be wrapped and its not I am attaching pictures. I called Holders to voice my displeasure to Manager ****** who informed me it would be taken care of several times after I found out about the fire hazard! Then had to keep calling back to try and get a resolution until I was told by the Mgr what they were going to fix and not going to fix and hung up on