BBB Business Review

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BBB Accredited Business since

A R S American Residential Services Inc. dba Right Time Home Services

Additional Locations

Phone: (951) 643-0570 View Additional Phone Numbers 3030 Myers St, Riverside, CA 92503 View Additional Email Addresses http://www.rightimehomeservices.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A R S American Residential Services Inc. dba Right Time Home Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for A R S American Residential Services Inc. dba Right Time Home Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 7
Guarantee/Warranty Issues 2
Problems with Product/Service 11
Total Closed Complaints 25

Additional Complaint Information

RighTime has contacted BBB and requested that we notify consumers that they may contact their corporate office directly at 1-866-803-0879 or via email at wecare@ars.com prior to filing a complaint with the BBB in order to be given the opportunity to resolve the matter directly with them. Should a consumer choose to file a BBB complaint without contacting the company, BBB will process the complaint as any other complaint filed with us.

Customer Reviews Summary Read customer reviews

1 Customer Review on A R S American Residential Services Inc. dba Right Time Home Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: Business started: 01/01/2010 Business started locally: 01/01/2010 Business incorporated 05/25/2007 in TN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Secretary of State, California
1315 Van Ness Ave Ste 203, Fresno CA 93721
http://www.ss.ca.gov
Phone Number: (559) 445-6900
ArchivesWeb@ss.ca.gov
The number is C3648115.

Secretary of State, California
1315 Van Ness Ave Ste 203, Fresno CA 93721
http://www.ss.ca.gov
Phone Number: (559) 445-6900
ArchivesWeb@ss.ca.gov
The number is C1361337.

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 765074.

Type of Entity

Corporation

Business Management
Mr. George Donaldson, Senior Vice President Erika Quintero Ms. Crystal Bouldin, Quality Assurance Manager Ms. Melissa Cisneros, Project Manager Mr. Rick Cubas, General Manager Ms. Becky LeCompte, Marketing Director Mr. Randy Quantarrow, General Manager and RME Shannon Woolson, Customer Service Office Manager
Contact Information
Principal: Mr. George Donaldson, Senior Vice President
Principal: Erika Quintero
Business Category

Air Conditioning Contractors & Systems Electricians Plumbers Air conditioning & Heating Contractors - Residential Heating & Air Conditioning Contractors - Solar Energy

Alternate Business Names
Right Time Home Services
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.