BBB Accredited Business since 07/23/1993
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A BBB Accredited Business since 07/23/1993
BBB has determined that Birmingham Water Works meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Birmingham Water Works' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 21 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||9|
|Problems with Product / Service||12|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||21|
Type of Entity
Incorporated: January 1893, AL
Contact InformationPrincipal: Mr. Mac Underwood (General Manager)Customer Contact: Mr. Paul Lloyd (Human Resources)Mr. Randolph Harmon (Customer Service Manager)Ms. Shirley Simmons (Customer Service Manager)
Water Companies - Utility
Products & Services
Based on information provided, this company offers drinking water services.