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Consumer Complaints

BBB Accredited Business since 09/19/2012

Jon's Tree Service, LLC

Phone: (205) 223-2333Fax: (205) 406-5394

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
07/09/2014Problems with Product / Service | Read Complaint Details
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Complaint
I hired *** to remove and trim trees, he did not complete services. Also, one of his employees damaged my property, and he is denying repair.
I hired *** to remove and trim trees on my property. Jons estimates included tree removal, stump grinding, debris removal, and limb removal for $2000.00. *** started the work May 6th, he removed 3 trees and I asked that he trim a few extra limbs in my backyard, which he quoted an extra $200. I accepted the additional charges. I was at the property, attending to my 11 month old son. Which I was in and out of the house throughout the day. One of Jons employees hit my brick mailbox with a backhoe, knocking it over and breaking it clean through the middle. After 2 p.m. *** started rushing his employees to clean up and pack up, although the work was not complete. I heard him on the phone with another customer telling them he would be there soon. He told me he would be back the next day to finish, which I was fine with. So, I did not mention the additional limbs on the tree in my front yard that needed to be cut until before he started the next day. *** tried to tell me that I should have told him before the job was done and that he was going to charge me an extra $500 to cut the limbs. I told him that was not part of the deal and that I specifically asked for it in the estimate. He also tried to get out of repairing my mailbox then as well. So, before I paid him I made him give me his word with the $2700 I paid him he would cut those trees and fix my mailbox. He agreed verbally, and also I still have the voicemail and emails where he promised these services as well. *** also did not remove the debris from the trees he removed from my property, I pay the city of Pelham, AL monthly fees to remove debris from the curbside and they removed it. We agreed on a couple of weeks because he was busy. I had not heard from *** so on June 2nd I sent *** an email asking when to expect him. He replied stated the work was finished and if he did cut the limbs it would be considered going above and beyond. I replied stating that was unacceptable. He replied he would have it all done within the week. *** came and cut the limbs on June 6th. *** left debris all over my yard, did additional damage to my yard, and my mailbox wasn't set nor repaired. At this point I was upset and called his number, which was transferred to some lady. I did apologize to the lady for my language because it was not her fault, and asked her to have *** call me asap. Later sent me an email stating he was not going to remove the debris, not clean up the mess he made, and not fix my mailbox. I have saved all of the before and after photos, emails, and voicemails. *** was paid $2700 by personal check. Now he is refusing to complete the services and repair damages, and states if I reach out to him it is going to be considered harassment.

Desired Settlement
I am requesting that my mailbox be set in concrete and repaired, or replaced if it can not be repaired to the way it was before it was broken. Also, I believe I should receive a refund for whatever he charged for debris removal, and the mess he made of my yard.

Business Response
BBB Response to Customer complaint #XXXXXXXX
*** ******** hired Jon's Tree service to remove and prune trees. The original estimate given was $6500 to remove 9 or more trees. *** ******** later requested we adjust the estimate to only include 2 large Oak trees, 1 small tree, and to lightly prune and cut back from the house a large Oak Tree in the front yard. We adjusted the estimate as requested and the new estimate was for $2500. While on site *** ******** approached us and requested another change. He wanted us to complete some minor pruning on several trees in the backyard. Again we obliged and made the changes adding only an additional $200. All of the tree work was completed flawlessly and all 3 trees were removed, cleaned up, stumps ground, chippings removed and yards raked up so that not even 1 leaf or stick was left. The debris was hauled away the next business day by our truck.
*** ******** stood outside with his 11 month old son most of the day watching our crew work. He did not, however advise us he wanted the tree in the front yard pruned more than agreed upon until after our crew had completed their work. He notified us the next business day when we came to collect the check. The amount of pruning he wanted on the tree in the front would have added an additional $600 to the already quoted price due to the fact that he did not just want the tree pruned, he wanted half of the tree cut down, and refused to pay any additional money. This caused a disagreement, but we obliged to cut the remaining branches he wanted cut off and advised *** ******** that it would probably be about 3 weeks before we could come back to complete the additional pruning
During the tree removal process, the brick mailbox did fall over. It did not break apart or "clean through the middle" as indicated by *** ********, (he has not summited any pictures to our office or staff). After further investigation we noticed the mailbox did not have a footing, (a footing is the concreted foundation in the ground, under the mailbox. Footings help hold the mailbox in place so they do not lean or fall over.) This is like building a house without a foundation. We explained and showed the lack of footing to *** ********. We offered to stand the mailbox back up which he accepted. During the procedure of standing the mailbox back to its original position the mortar joint in the middle broke. We finished putting the mailbox back in place and reset it to its original position. This was discussed with *** ******** and he was not completely happy but did accept the repair.
After multiple suggestions, several emails, and phone calls, *** ******** was being very unreasonable and irrational. He called our office and spoke to *****, our Estimate Coordinator, demanding that his mailbox be reset in concrete with a proper footing and the mortar joint repaired. *** ******** was very rude to her, using profanity and abusive language towards her. She politely asked for him to stop so she could try to help him, he did not. She then explained she was a respectable woman and to please not speak to her in that manner, if he would please calm down she would try to understand what he was saying and get the message to ***. *** ******** finally apologized. ***** gave the complaints to ***. After this conversation, *** ******** was informed we would no longer negotiate with him. He was being too abusive towards our staff and we do not tolerate the abuse of our staff and any further contact would be considered harassment.

We did send 2 reputable contractors to look at the mailbox. They both agree, the mailbox would not have fallen if it had been properly footed, we also hired one of the contractors to properly repair the broken mortar joint. As of now the mailbox is reset to its original position and the mortar joint has been repaired to its original condition. The additional pruning to the tree in front was completed but we did not haul the debris, we left it for the city to pick up due to the fact that we had already had the debris picked up when we completed the job in the first place. Since *** ******** did not want to pay any additional for the pruning we could not invest any more time in this job just to satisfy someone that just wanted us to work for free

We have Invoices, emails, and photos available upon request




Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
My mailbox has not been touched for the repairs stated above. It is still broken all the way through without any signs of repair present. If someone hits a mailbox with a backhoe it's going to bust the footing it was set in. That's just common sense, which apparently *** has a lack of along with any of the so called subcontractors he does business with. *** did not complete the work he was paid to do. The only part of jons response that is accurate is the part of me requesting addition trees pruned in the backyard for $200 more. Which I agreed to and paid for. If I paid for this when requested why would I have not paid for any other additional work I asked for? *** is a very poor individual to do business with. I am going forward with litigation to resolve the issues.

Industry Comparison| Chart

Tree Service, Land Clearing & Leveling, Brush Clearing Services, Tree Service - Pruning, Stump Removal & Grinding

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