This Business is not BBB Accredited
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American Cookware System is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered American Cookware System's rating include:
- 14 complaints filed against business
- Failure to respond to 9 complaints filed against business.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Total Closed Complaints||14|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints. Complainants allege ordering products from the company, paying in full, but not receiving their purchases. Complainants also inform BBB of difficulty getting in touch with the business. BBB sent a letter to the business May 15,2013, requesting the business' plan of action to eliminate the issues that caused the complaints. To date, BBB has received no response from the business.
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on American Cookware System
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Contact InformationPrincipal: Mr. Larry Hope (Owner)
Products & Services
American cookware provides stainless steel cookware products to individuals and businesses.