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Central & South Alabama

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This Business is not BBB Accredited

American Cookware System

(334) 281-7851415 Hope Hull Dr, Hope HullAL 36043-4118 Send email to American Cookware System ! There is an alert for this business !

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BBB Accreditation

American Cookware System is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered American Cookware System's rating include:

  • 14 complaints filed against business
  • Failure to respond to 9 complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

14 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Delivery Issues10
Guarantee / Warranty Issues2
Problems with Product / Service1
Advertising / Sales Issues0
Total Closed Complaints 14

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints. Complainants allege ordering products from the company, paying in full, but not receiving their purchases. Complainants also inform BBB of difficulty getting in touch with the business. BBB sent a letter to the business May 15,2013, requesting the business' plan of action to eliminate the issues that caused the complaints. To date, BBB has received no response from the business.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on American Cookware System

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 05/08/2001Business started: 11/01/2000
Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Larry Hope (Owner)
Business Category

Kitchen Accessories

Products & Services

American cookware provides stainless steel cookware products to individuals and businesses.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.