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In Central & South Alabama

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BBB Accredited Business since 06/01/1956

Blue Cross and Blue Shield Of Alabama

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Phone: (205) 988-2200Fax: (205) 220-5416View Additional Phone Numbers450 Riverchase Pkwy E, BirminghamAL 35244-2858

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BBB Accreditation

A BBB Accredited Business since 06/01/1956

BBB has determined that Blue Cross and Blue Shield Of Alabama meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Blue Cross and Blue Shield Of Alabama's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 41 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

41 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues12
Problems with Product / Service29
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 41

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blue Cross and Blue Shield Of Alabama
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: 04/01/1956Business started: 01/01/1936

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alabama Department Of Insurance
201 Monroe St Ste 502
Montgomery, AL36104-3735
(334) 241-4141

Type of Entity


Incorporated: January 1929, AL

Contact Information
Principal: Mr. Tim Vines (Vice President/Health Management)Customer Contact: Ms. Linda Sykes (Contact) Jan Deagon (Contact)Mr. Terry D Kellogg (Executive Vice President)Mr. G. Phillip Pope (President/CEO)Mr. Brian Scharf (Contact)
Business Category

Insurance - Health, Insurance Services, Hospitalization, Medical & Surgical Plans

Products & Services

Based on information provided, this company offers medical/health insurance plans.

Alternate Business Names
BCBS, Blue Advantage, BlueRX, Blue Advantage - Special Needs Plan, C Plus, Individual Blue / Blue Link
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