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In Central & South Alabama

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Phone: (334) 566-4220

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
11/28/2011Problems with Product / Service
11/28/2011Problems with Product / Service
04/05/2013Guarantee / Warranty Issues | Read Complaint Details

Additional Notes

Complaint Category: Failure to honor service under the terms of warranties

Complaint: Mr. ****** installed a heat pump for my home which has never heated properly. The heat pump is still under warranty, but he has yet to fix it.
****** installed a York heat pump for my home last year, for which I paid him $****. The cooling function seems to work as it is supposed to, but it has never heated properly. He has come to my house twice to supposedly fix it(in November and December of 2012), and the last time he admitted it wasn't working, but despite my calling him numerous times, he has not returned to repair it. The heat pump is still under warranty. I can't even get him to answer my calls anymore.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Heating & Air Conditioning


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