BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 10/15/2001

Shelby Fence

Phone: (205) 664-1551Fax: (205) 664-1519

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
03/04/2013Problems with Product / Service | Read Complaint Details
X

Complaint
After torando struck Jan. 2013 tried to contact Shelby Fence to have it repaired. No retrun phone call from company.
I had Shelby Fence build a 6 ft wooden and 4 ft picket fence built by Shelby Fence. In Jan of 2012 we tried to contat Shelby Fence to have them come and repair damage to fence. No returned call. Found different company to repair fence. Still having problem with fence and will call company that repaired fence after tornado.

Desired Settlement
Cost of repair to fence if new posts have to be installed to keep fence from falling down.

Business' Initial Response
Shelby Fence did install the original fence for Mr. ****** in August of 2011. At this time he was satisfied and paid in full. The fence was constructed and was in good standing from August until a tornado caused damage. Unfortunately, we have no record of a voice-mail left by Mr. ******, requesting an estimate to repair the fence. We would have gladly come and assessed the damage for him, however, Mr. ****** contacted another fence company to repair the damaged fence. Since Mr. ****** is still having problems with the tornado damaged fence, he should contact the fence company that repaired the fence after the tornado. We do apologize for any miscommunication, however, at this time, we do not feel we are responsible to cover repairs or work done by other fence companies. It seems the problem Mr. ****** is having with the fence is a repair/insurance issue rather than a warranty issue. We do not warranty storm damage.

08/13/2012Problems with Product / Service
08/06/2012Problems with Product / Service

Industry Comparison| Chart

Fence Contractors, Deck Builder

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.