BBB Accredited Business since 01/01/1956
Regions Financial Corporation (Headquarters)Find a Location
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A BBB Accredited Business since 01/01/1956
BBB has determined that Regions Financial Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Regions Financial Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 723 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||31|
|Billing / Collection Issues||297|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||392|
|Total Closed Complaints||723|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Regions Financial Corporation
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
IMPORTANT ALERT OF A SCAM INVOLVING REGION'S NAME BUT IS TOTALLY UNRELATED TO THE BBB'S ACCREDITED BUSINESS KNOWN AS REGIONS FINANCIAL CORPORATION AND REGIONS BANK
Recently a group of scam artists calling themselves "Regions Financial Services" has intentionally and without authorization used REGIONS name and trademark to deliberately and successfully confuse consumers into believing that they are Regions, or are authorized by or affiliated with Regions. They not only adopted the REGIONS name and mark, they used the address of Regions' East Byrd Street location in Richmond, Virginia to further confuse consumers. There is no "Regions Financial Services" - at 951 East Byrd Street - or anywhere else.
Victims respond to ads in a local paper advertising fast loans for individuals with bad credit and bankruptcy records. These ads do not make reference to REGIONS. Then, potential victims call a toll free telephone number and are told they are calling "Regions Financial Services." Many of the victims have been advised that "Regions Financial Services" - a fictitious entity - is based in Alabama, where Regions is based. After a "loan application" is taken over the phone, the victims are faxed (never mailed or emailed) a "loan agreement" featuring the REGIONS name and mark, and Regions' East Byrd Street address in Richmond. Victims are then told that they must send some amount of money as "insurance" for the loan by Western Union.
Once the scam artists collect their money from Western Union, they cease all communication with the victims. And, the only "evidence" the victims have of the scam is the name "Regions", and the East Byrd Street address. Victims, thus erroneously believe that the bad actors are somehow connected to or sponsored by Regions. There is no such connection.
As you might expect, this scam has caused and continues to cause significant damage to Regions and its business reputation with these victims. Unfortunately, Regions has received several complaints because the scam artists use Regions' name, logo and address to "legitimize" the scam. Regions has hired an investigative firm and is actively working with law enforcement to identify the scam artists and bring them to justice.
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:State of Alabama Banking Department
401 Adams Ave Ste 680
BBB records show a license number of 174490 for this company, issued by State of Alabama Banking Department. Their web address is http://www.banking.alabama.gov.Type: State of Alabama
Type of Entity
Incorporated: July 2004, DE
Contact InformationPrincipal: Mr. O. B. Grayson Hall (President/CEO)Customer Contact: Joan Frei Mr. Sam Lewis (Vice President Quality Performance)
Products & Services
Based on information provided, this company offers banking services.
Alternate Business NamesRegions Bank
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview