BBB Business Review

Is this your Business?

BBB Accredited Business since 01/01/1956

Regions Financial Corporation (Headquarters)

Find a Location

(800) 734-46671900 5th Avenue North, BirminghamAL 35203

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 01/01/1956

BBB has determined that Regions Financial Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Regions Financial Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 723 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

723 complaints closed with BBB in last 3 years | 207 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues31
Billing / Collection Issues297
Delivery Issues1
Guarantee / Warranty Issues1
Other1
Problems with Product / Service392
Total Closed Complaints 723

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Regions Financial Corporation

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

top

APRIL, 2010

IMPORTANT ALERT OF A SCAM INVOLVING REGION'S NAME BUT IS TOTALLY UNRELATED TO THE BBB'S ACCREDITED BUSINESS KNOWN AS REGIONS FINANCIAL CORPORATION AND REGIONS BANK

Recently a group of scam artists calling themselves "Regions Financial Services" has intentionally and without authorization used REGIONS name and trademark to deliberately and successfully confuse consumers into believing that they are Regions, or are authorized by or affiliated with Regions. They not only adopted the REGIONS name and mark, they used the address of Regions' East Byrd Street location in Richmond, Virginia to further confuse consumers. There is no "Regions Financial Services" - at 951 East Byrd Street - or anywhere else.

Victims respond to ads in a local paper advertising fast loans for individuals with bad credit and bankruptcy records. These ads do not make reference to REGIONS. Then, potential victims call a toll free telephone number and are told they are calling "Regions Financial Services." Many of the victims have been advised that "Regions Financial Services" - a fictitious entity - is based in Alabama, where Regions is based. After a "loan application" is taken over the phone, the victims are faxed (never mailed or emailed) a "loan agreement" featuring the REGIONS name and mark, and Regions' East Byrd Street address in Richmond. Victims are then told that they must send some amount of money as "insurance" for the loan by Western Union.

Once the scam artists collect their money from Western Union, they cease all communication with the victims. And, the only "evidence" the victims have of the scam is the name "Regions", and the East Byrd Street address. Victims, thus erroneously believe that the bad actors are somehow connected to or sponsored by Regions. There is no such connection.

As you might expect, this scam has caused and continues to cause significant damage to Regions and its business reputation with these victims. Unfortunately, Regions has received several complaints because the scam artists use Regions' name, logo and address to "legitimize" the scam. Regions has hired an investigative firm and is actively working with law enforcement to identify the scam artists and bring them to justice.

BBB file opened: 01/01/1956Business started: 01/01/1873
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Alabama Banking Department
401 Adams Ave Ste 680
Montgomery, AL36104-4350
(866) 465-2279
http://www.banking.alabama.gov

BBB records show a license number of 174490 for this company, issued by State of Alabama Banking Department. Their web address is http://www.banking.alabama.gov.

Type: State of Alabama

Type of Entity

Corporation

Incorporated: July 2004, DE

Contact Information
Principal: Mr. O. B. Grayson Hall (President/CEO)Customer Contact: Joan Frei Mr. Sam Lewis (Vice President Quality Performance)
Business Category

Banks

Products & Services

Based on information provided, this company offers banking services.

Alternate Business Names
Regions Bank

Customer Review Rating plus BBB Rating Summary

Regions Financial Corporation has received 4.40 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.