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In Central & South Alabama

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This Business is not BBB Accredited

Alan & Johnny Spradlin Auto Parts, Inc.

Phone: (205) 322-0434Fax: (205) 328-63572924 Messer Airport Hwy, BirminghamAL 35203-3921 Send email to Alan & Johnny Spradlin Auto Parts, Inc.

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BBB Accreditation

Alan & Johnny Spradlin Auto Parts, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Alan & Johnny Spradlin Auto Parts, Inc.'s rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Alan & Johnny Spradlin Auto Parts, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alan & Johnny Spradlin Auto Parts, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
08/12/2011Problems with Product / Service
03/21/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Repair Complaint Issue

Complaint: 1998 IZUZI RODEO REPAIRED THERE IN 11/2012.
CAR TOWED BY TO SPADLIN ON 1/21/2013 WITH MOTOR
ISSUES.TO DATE THE CAR HAS NOT BEEN LOOKED OR REPAIRED.
In August 2012 I purchased a motor for my 1998 Isuz Rodeo from Spadlin auto parts, I was told that they could install it for me. It would take about 30 days because they were behind. I agree and the repairs took over 90 days. When I picked up my vehicle, I was not satisfied with the repairs but Mr ******* assured me that if I had any problems with the motor he would repair it, I vehicle has been in the shop at the locatio since 1/21/2013, with what is believed to be motor problems and they have not even look at it. Every time I call the are very rude and act as if I am causing them a problem. I need my vehicle desperately and if I did not think it was a problem I would take it somewhere else.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Auto Parts & Supplies - New, Auto Parts & Supplies - Used & Rebuilt

Additional Information

top
BBB file opened: 10/01/1992Business started: 01/01/1957
Type of Entity

Corporation

Incorporated: January 1957, AL

Contact Information
Principal: Ms. Frances Spradlin (Secretary/Treasurer)
Business Category

Auto Parts & Supplies - New, Auto Parts & Supplies - Used & Rebuilt

Products & Services

Based on information provided, this company offers used auto parts.

Alternate Business Names
Johnny Spradlin Auto Parts, Spradlin Auto Parts
Industry Tips
The Hail Season is Here

Map & Directions

Map & Directions

Address for Alan & Johnny Spradlin Auto Parts, Inc.

2924 Messer Airport Hwy

Birmingham, AL 35203-3921

To | From

LocationsX

1 Locations

  • 2924 Messer Airport Hwy 

    Birmingham, AL 35203-3921(205) 322-0434

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central & South Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Alan & Johnny Spradlin Auto Parts, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Auto Parts & Supplies - New

The Hail Season is Here
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