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Consumer Complaints

BBB Accredited Business since 09/20/2004

Classic Buick GMC Cadillac

Phone: (334) 277-3480Fax: (334) 213-4557

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
07/15/2013Problems with Product / Service | Read Complaint Details
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Complaint
They sold a car that should have went to an auction. The offered choices are to get another loan to pay them off two cars.Or be stuck with a lemon.
I purchased a 2010 Dodge Journey from Classic Cadillac in November, 2013. The car displayed minor issues in the beginning. After three months I mad a promise to trade it within a year. However, June 9, 2013 the air unit malfunctioned. I was unable to get a car lot to repair it and return it. Every lot wanted to keep it for a few days. I had to work so I brought it to the Cadillac lot on vacation. Their service people said to take it to Dodge. They stated they would be better suited to work on their cars since I purchased an extended warranty. The Dodge lot took one look at my car and said lemon. I was told the car was has a serious amount of work. Far beyond what the carfax stated. The repair work was improperly done. When I spoke with the dealer that sold me the car he said his friend was sure that everything was fine. He said the guy that traded the car in was a good friend and he believes him. After I told him what the Dodge Service Manager said he wanted to trade me out of it. Then he said apply for a loan so that it can pay off your balance and get you something else. I said I have a lemon why am I taking on extra burden, He said that it would be all he can do. He didn't even try to get me a rental. He said it would be my responsibility. He said in order to make any headway I need to file for a new loan.

Desired Settlement
All I want is either a trade in or the full repair covered by them since they sold the lemon. I also require a rental car at their expense. I live in Birmingham and I am missing work. I should have started a new job on Monday. Now they are giving me an extension until Thursday. I also require monetary compensation for time missed from work and the stress of the situation.

Business' Initial Response
Contact Name and Title: *************************
Contact Phone:*************
Contact Email:*********************************
Hello Ms.********,
We value our reputation with BBB and we're committed to providing high-quality customer service to all our guests; but it appears that we didn't uphold this standard during your visit with us. Please allow me to apologize for your experience with the service dept. I understand that you've been in contact our New Car Sales Mgr., *************, and that******** was able to offer you several solutions to further assist you. I would however, like to personally speak with you to get the details of your initial visit and see how I may better serve you and regain your patronage. You may call me directly at************* or email me a convenient time that I may call you, if you prefer. My email address is *****************************
Thank you,
******

*************
General Manager
Capitol Chevrolet/Classic Buick GMC Cadillac

03/05/2013Problems with Product / Service

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.