BBB Accredited Business since 04/01/1991
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A BBB Accredited Business since 04/01/1991
BBB has determined that Serra Kia Subaru of Gardendale meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Serra Kia Subaru of Gardendale's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Problems with Product / Service||9|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||12|
Type of Entity
Incorporated: January 1981, AL
Contact InformationPrincipal: Mr. Gerrick Wilkins (Contact)Customer Contact: Stuart Kirby Mr. Chuck Dean (Vice President / Corporate Affairs)Mr. Kevin Serra (Manager)
Auto Dealers - New Cars
Alternate Business NamesSerra Kia of Center Point
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