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Mercedes-Benz of Dothan

Phone: (334) 794-6716Fax: (334) 671-9014View Additional Phone Numbers2309 Ross Clark Circle, DothanAL 36301-4908 Send email to Mercedes-Benz of Dothanhttp://mercedesbenzofdothan.comView Additional Web Addresses

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BBB Accreditation

Mercedes-Benz of Dothan is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mercedes-Benz of Dothan's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Mercedes-Benz of Dothan

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
06/24/2014Problems with Product / Service | Read Complaint Details
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Complaint
Mercedes Benz of Dothan has failed to repair a written and enforceable repair agreement that that they offered and signed upon purchasing a vehicle.
I pointed out numerous dents (17) before delivery. At Delivery of a CPO Mercedes Benz, Mercedes Benz of Dothan executed and signed an agreement called "WE OWE" that must be done within 30 days. It specifically states that they will repair every dent on the driver side vehicle.

The dents were noticed before delivery. During delivery, we went over the entire vehicle together and that is when they said they would cover the dents in its entirety. Mercedes Benz of Dothan also hired **** ****** to come out to my office to fixed the dents.

**** ****** attempted to fix all dents except the biggest and most noticeable one. **** ******* hired directly by Mercedes Benz of Dothan said that specific big dent could not be removed and would have to be taken to a body shop and be painted to be fully repaired the correct way. I alerted **** ******** the GM of Mercedes Benz of Dothan where they refused fix or attempt to fix the problem.

**** ******* with their professional and numerous years of work, also alerted the dealership the only way that could be repaired and it could not be them.

Furthermore, there are numerous other problems and complaints I have against them that the dealership admitted by numerous emails and text messages and tried to rectify some of them. They added an extended warranty to me at no cost for the numerous other mishaps and violation that occurred, and their GM and Sales Manager told me specifically and in writing that since they gave me an extended warranty, they they would NOT cover their written, signed and enforceable "WE OWE" contract.

They are failing the fact that this is a written agreement signed by both parties and whatever has been given to me is immaterial. Their "we owe" specifically states what they will cover.

Lastly, it states that I must request that the repair gets done within 30 days or the agreement is null and void. Let this be notice that we are still under the 30 days as the date of this complaint.

****** ** *******




****** ** *******

Desired Settlement
The Exact cost and expenses that will be incurred to rectify the problem and repair the dent.

I have emailed them specific estimates of the costs including expenses and the calls and emails have since been ignored.

Business Response
Contact Name and Title: **** ******* Sales Manage
Contact Phone: XXXXXXXXXX
Contact Email: ************@gmail.com
We have tried to make the Customer happy by going above and beyond. $3000 has been spent to fix any issues *** ******* had. At this point we feel we have done everything we can do to resolve the issue.

02/25/2014Problems with Product / Service | Read Complaint Details
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Complaint
11 November bought a used 2008 AMG S63 with 27,000 miles on vehicle.

Sales manager did not comply with original purchase agreement which a 100,000 mile warranty would be included with price of vehicle. Purchase agreement stated $60,000 with warranty. No warranty was provided. Next day I brought issues of vehicle that needed to be repaired to the Sales Manager and Service Manager but they did not repair and told me once I drove it off the lot they are not responsible and good luck. Issues of the vehicle broken passenger headrest, all 4 wheels damaged, scratches and chips on paint. Sales Manager charge me extra for my trade in on my vehicle because they said the tires needed to be replaced. The tires on my trade in 2008 Lincoln Navigator were inly a year old. These were 80,000 mile warranty tires with only 20,000 miles on the tires. After purchasing the 2008 Mercedes Benz AMG S63 within one month the tires came apart and the beads are showing though four of the tires. I took the car to the Sales Manager and explain the situation and they looked at the tires but did not replace the tires. This is the first time I have purchased a Mercedes and it will be the last. I served and defended my country for over 20 years and this is how they take care of the soldiers that defend our country.

Desired Settlement
Repair vehicle, Replace tires, comply with original Sales agreement with warranty. If Dealer does want agree to the Original Sales Agreement or repair items on vehicle then I want to return vehicle. I am a retired soldier and can't afford to repair these items that are currently broken and if something else fails on the vehicle in the future I can't afford the repairs in the future. I am paying over $1200.00 dollars a month for a vehicle with no warranty.

Business Response
Contact Name and Title: **** *******
Contact Phone: XXX-XXX-XXXX
Contact Email: ************@gmail.com
*** ***** came into the dealership to specifically purchase the 2008 Mercedes S63. The preliminary buyers order listed the payment with the 3yr/XXXXX mile warranty. Once we reviewed the customer's credit statement we were not able to obtain the necessary financing to keep the aforementioned payment. We offered *** ***** the vehicle with warranty at a higher payment. He declined the offer. The 2008 S63 left the dealership with a full safety inspection. The tires met all safety standards.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not live buy the purchase agreement. The vehicle was not properly inspected before being put on the lot for sale. Dealership did not list all the flaws or damages on the vehicle before purchase. If the vehicle was properly inspected they would have replaced the tires and repaired the damages or flaws on the vehicle before placing the vehicle on there lot for sale. All four tires came apart within 2000 miles and the beads are showing through 4 tires. If the dealership thinks that this is taking care of their customers they sadly mistaken. The dealership needs to perform a quality control quality assurance (QA/QC) on the vehicles before placing them on the vehicle lot for purchase. I am not satisfied with the product or the customer service from Mercedes of Dothan. I am horrified I am concerned for the U.S military working at **** ****** because if they take advantage of me they will easily take advantage of the rest of the soldiers at **** ****** that desire to purchase a Mercedes in the ******* ********** ******* area.

Final Business Response
Our repsonse still stands as previouly stated.

09/26/2012Advertising / Sales Issues

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Repair & Service, Auto Dealers - Used Cars

Additional Information

top
BBB file opened: 07/01/1992Business started: 08/01/1986
Type of Entity

Franchise

Business Management
Principal: Mr. Michael D. Schmitz (President)Ms. Tina Bice (Office Manager)
Contact Information
Mr. John McClung (Internet Manager)Mr. Paul Padgett (GM)Mr. Carey Slay (CFO)
Business Category

Auto Dealers - New Cars, Auto Repair & Service, Auto Dealers - Used Cars

Products & Services

This company offers new Mercedes-Benz automobiles, service and parts, Pre-Owned Cars, Pre-Owned Trucks, Used Cars as well as pre-owned luxury vehicles for sale in Dothan, Alabama as well as servicing the Panama City, Florida used cars market.

Hours of Operation
Mon: 08:00 AM to 07:00 PMTue: 08:00 AM to 07:00 PMWed: 08:00 AM to 07:00 PMThu: 08:00 AM to 07:00 PMFri: 08:00 AM to 07:00 PMSat: 09:00 AM to 06:00 PM
Refund and Exchange Policy

Mercedes-Benz of Dothan will purchase your vehicle from you outright based on pre-owned director's evaluation. In addition to purchasing vehicles we offer trade-in vehicle options as well. No refund or exchange policy.

Service Area

Serving the Houston County, Dothan Alabama & Wiregrass area

Alternate Business Names
Mike Schmitz Mercedes, Hyundai, Mazda, Inc., Mike Schmitz Automotive Group
Industry Tips
Used Car Tips
Auto Repair

Map & Directions

Map & Directions

Address for Mercedes-Benz of Dothan

2309 Ross Clark Circle

Dothan, AL 36301-4908

To | From

LocationsX

1 Locations

  • 2309 Ross Clark Circle 

    Dothan, AL 36301-4908(334) 794-6716
    (800) 239-8680

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central & South Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mercedes-Benz of Dothan is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 239-8680
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Additional Web Addresses

  • www.msagdothan.com
  • https://twitter.com/MercedesDothan
  • http://www.youtube.com/user/MercedesofDothan?feature=mhee
  • https://www.facebook.com/MercedesofDothan
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Auto Dealers - New Cars

Used Car Tips
Auto Repair
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BBB Customer Review Rating plus BBB Rating Overview


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Customer Review Experience Value
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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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