BBB Business Review

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Consumer Complaints

BBB Accredited Business since 03/12/2008

Honda of Jasper

Phone: (205) 385-0100Fax: (205) 385-0125

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
08/14/2014Problems with Product / Service | Read Complaint Details
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Complaint
Dealership wants me to purchase floor mats after they were promised to locate them.
My daugher and I purchased a car on July 29, XXXX - XXXX Toyota Camry. Our salesman was ******* ******** Great salesman! My daughter, ****** ****** spoke to ******* and he had spoke with his manager about the cup holder and floor mats not being in the car, but was told that ****** had to purchase her own floor mats. I contacted *** - the Sales Manager on 8-5-14 and I told him that before I signed to purchase the car. I told the salesman and financial employee that we needed the floor mats and cup holder along with some scratches fixed. They said no problem. Now they are saying we have to purchase the floor mats, but they will give us the cup holder. *** - the Sales Manager has yet to call me back. This is simply not right and not good business. The dealership should furnish the floor mats and cup holder like they promised.

Desired Settlement
Dealership purchase the floor mats and cup holder.

Business Response
We apparently misunderstood something with this customer. We gave them a set of Toyota Camry mats that came out of another Toyota and thought they were happy. The person making this complaint is the co-signer who came in at the end of the deal to sign papers. We were of the opinion based on several conversations had with the owner of the car that all was good. We are very disappointed to get a BBB complaint on our business as we would certainly in the interest of customer satisfaction found some other mats had we know we had an upset customer. As you know in 5 years we have seen fewer than 5 complaints and strive to resolve anything that is within reason. In the interest of customer satisfaction we are ordering a new set of floor mats to replace the set we gave her. It is not uncommon for a trade in to not have floor mats in it. Very often they are worn so we throw them away. These will be brand new mats.

I'm sorry for the misunderstanding. We have tried several times to contact this individual today with no luck. Please inform them of our offer.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Please contact ****** at XXX-XXX-XXXX to let her know the floor mats will be ordered. ****** is very pleased with her salesman and the vehicle, but I was discouraged with us being asked to purchase the floor mats and not being called back when *** said he would call me back. I appreciate you guys ordering the mats for ******* I believe you should do exactly what you say you are going to do. I am pleased with this resolution of the floor mats being ordered at no extra charge for ******* ****** works from 7 - 7 so you will need to leave her a message if you do not get an answer. Again, I appreciate your quick response.

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Dealers - Used Cars

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.