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Central & South Alabama

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Consumer Complaints

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Carlock Automotive of Tuscaloosa

Phone: (205) 345-8040Fax: (205) 391-0802

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
06/30/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: I traded a car in on APril 2 and it took them 5 weeks to pay the traded car off. In the meantime it has gone on my credit and has effected my score.

I contacted them several times only to be given the run around. I was told they were waiting on paperwork from ************ yet they didnt call her until 2 1/2 weeks later after all papers were signed

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

05/03/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor a repair estimate or agreement

Complaint: The total owed at time of pick up is different from quoted amount -work incomplete.All parts not ordered.
On March 13th I took my car to have an oil change and at that time I requested parts to be ordered. When doing so I asked the mechanic and the person ordering is this all I need and were they sure.They said, "Yes that' all I needed" They even printed me the pictures of the parts and wrote the cost. They also quoted me the amounts for parts and labor of $310.00 They contacted me and told me that the parts were received at their location.On March 28th 2013 I dropped my car off at about 8:00AM. I received a call at from the dealership at 12:23PM and was told that I needed a latch to complete the repair work for the inner parts of my car door/parts that allow the door to be opened and the window to be let up and down. After arriving at the dealership the total bill was not the $310.00 they quoted me but $536.17/ I requested Seat belts after the $310.00 quote but they were priced at $80.64 The $536.17 is much more than $310.00 + $80.64 When speaking to the cashier, the service person who quoted the $310.00 became loud and very nasty when I questioned the total bill.I was also charged an additional $14.99 for shop supplies when I paid for all the parts I needed. Because this was much higher than the original quoted price, my car still has the same issues that it had when I took it there. The door is not fixed even after they printed and pointed out parts needed and ordered them then did not order every thing needed to finish a simple job. Poor service and a nasty attitude at the end of the ordeal.

Business' Initial Response
Contact Name and Title:*************
Contact Phone: XXX-XXX-XXXX
Contact Email: *********************
We at ****** automotive strive to give all of our customers upfront and accurate pricing and fair treatment. I have had a conversation with Mr. and Mrs. ****** and have apologized not only for the quote being unclear and also the behavior of the service writer. At this time the service writer is no longer an employee with our company. I have spoke to Mr. and Mrs. ****** and we are ordering the additional part that would be needed to fix their passenger door. When that part arrives we will provide an appointment time that is convenient for them to come by for us to finish the repair.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Services - Oil & Lube, Wheel Alignment, Frame & Axle Service - Auto, Car Buying Service, Auto Warranty Service, Auto Repair - Maintenance, Auto Repair - Shocks, Auto Electric Service, Auto Diagnostic Service, Alternators & Generators - Auto Repair, Truck Dealers, Auto Parts & Supplies - New, Auto Dealers - Online, Auto Dealers - Used Cars, Automobile Dealers - Imported Cars

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.