Dispute re: condition of a used *** purchased in 8/2014 requiring significant repairs. Not respodning to my emails with proposals to share costs.
I purchased a 2007 *** X5 for my daughter from this dealer in August 2007. Interior and exterior were in good/fair condition. Test drive revealed no major issues. I did not have the car checked by a mechanic. Purchased that day and took delivery a week later.
Interior issues included a broken seatbelt (which was repaired) and an upholstrey issue with the inside door handle (which was shoddily repaired). Interior cleaning pre-delivery was not as promised and was unsatisfactory.
One month later (9/25/14) the car would not start in the morning. When the day heated-up, it would occasionally start. When I got it started, I took the car to **************** to assess. They determined it had major isses with the oil filter housing and cooler gaskets (leaking), both vanos solenoids (shorting), and the fuel pump relay (shorting). Total cost of repairs was $1,433.
*** dealer also identified what should have been an obvious issue with the rear suspension system. Both rear suspension air bags were malfunctioning and needed replacement (estimated cost of $1,100). The pump to these was functioning to level them when the engine was ignited, but when parked, the tail end of the car was sitting only inches above the rear tires. This problem persists today as I did not have it repaired since I planned on bringing this up with the used car dealer and have them share in the repair costs.
The owner of the company repeatedly referred me to another employee to handle the problem. This employee indicated a mechanic he knew would fix the suspension problem for $700 and that they would split the cost with me. I emailed the owner of the company to tell him this was not acceptable and that I expected their company to stand behind what they sold and participate at a higher level in the cost of this repair or share in the cost of the first one.
I emailed the owner on 10/31 and had this exchange (in summary):
I spoke with (********) about following up with you. He informed me and showed me where he emailed you on 10/1, 10/10, and today. I am concerned that you may not be getting his emails or that they are going to your spam. Shall I resend?
No, I am getting these. What I am not getting is an acceptable answer. Would rather hear from you if you own the company.
All I have heard is the same offer to go in halves on about a $700 secondary repair for a pre-existing issue with this car (the air bags on the rear suspension system). That is fine and well and generous, but I am already $1,400 invested the other repair that was the bigger issue (the solenoids and oil filter cooler gaskets). Being told that is not your problem because someone else already fixed it is just not acceptable.
I have been told more than once that you paid someone else to do a vehicle inspection and that these problems were not present. I'd frankly like to see that report and understand the extent to which they investigated these specific problems rather than having your guy pass the buck to someone else.
I'm just asking you to stand behind what you sell and that you participate in some way in the repair for the first problem, which as you recall, rendered the vehicle basically useless for about a week since it would not crank in the mornings once the weather turned cooler and the oil thickened after sitting overnight. If you refuse to do that, then you should at least take responsibility for the entire repair of this continuing problem rather than splitting this with me. I think that is fair.
I resent this email requesting an answer on 12/2/14 and again on 12/18 and 12/22. Owner has not responded to any of these requests.
On top of all this, the air conditioning system now sounds like a *************** at times.
For starters a call back or reply to my repeated emails to discuss my proposal on how we are going to deal with this would be appreciated. I assume you expect that from your member companies at a minimum.
My request is for Birmingham Broker to assume the entire repair costs for this latest issue (aproximately $700 based on what the used car dealer's employee quoted after his conversation with a mechanic he knows) and have their mechanic inspect the air conditioning system to determine what is wrong with it. I am already $1,400 in on a car that supposedly had undergone a "Pre-Purchase Inspection" with *************** a month or so before.
I fully understand the inherent risks of buying a used car and that some dealiers are just not reputable, but I have purchased others in the past from more recognizable names in the industry (2009 BMW for my son from ****** in 2012) and have not had issues like this before.
I have two more kids who will turn sixteen in two and four years, and I am certain I will be back in the market for similar purchases in the future. Obviously this dealer will not be my first choice at those times based on their disregard for my time and their lack of willingness to stand behind what they sell.
Although we do not feel obligated, we value good customer relations. It was my fault for my lack of direct response with **** and I am resolving relations now. We have fixed his vehicle as an act of goodwill.