Computer Tech Support Scam

March 20, 2014
The BBB is warning consumer of tech support calls to fix your computer. 

How the Scam Works
You get a telephone call from someone claiming to be with tech support from a well-known software company. Microsoft is a popular choice. The callers have strong accents and use common names such as "Adam" or "Bill". 

The caller tells you that your computer is sending error messages, and they've detected a virus on it. They claim only a tech support employee can remove the virus, but first you need to grant them access to your machine. If you give the OK, the caller will run a scan of your files and actually point out how the virus has infected the computer. The scammers then offer to remove the virus...for a fee. Of course, they need your credit card information first. 

Here's the twist. Those who allowed the caller remote access to their computers, whether they paid for the virus to be removed or not, reported difficulties with their computer afterwards, according to the FBI's Internet Crime Complaint Center. Some siad their computers would not turn on or certain programs/files were inaccessible. Some victims even reported taking their computers for repair, and the technicians confirmed software had been installed. 

What should you do if "Tech Support" calls

  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Never provide your credit card or financial information to someone claiming to be from tech support.
  • Take the Caller's information down and report it to your local authorities or the FTC
  • if you did allow a caller access to your computer:
    • Change the passwords for your computer, email and online banking/credit card accounts.
    • Be sure to run a virus scan
    • Consider placing a fraud alert on your credit report if you shared personal and banking information.