St. Louis, Mo., July 9, 2012 – Vacation travel can provide a much-needed break from the everyday grind, but the Better Business Bureau (BBB) advises travelers to plan ahead and check out websites and other travel resources to avoid disappointment.
“Major travel sites can be a great way to find transportation, lodging and other resources for your vacation,” said Michelle L. Corey, BBB president and CEO. “In many cases, travel sites can save you time and money when you’re traveling to an unfamiliar destination.
“Many sites require that you pay in advance for the best deals, with limited opportunity for cancellation, rescheduling or refunds,” Corey said. “Make sure you understand the terms of any deal before you hand over a check or your credit card number.”
BBB Business Reviews are available for many travel providers and websites. The reviews list the number and nature of complaints from consumers for millions of companies, from car rental agencies to airlines to hotels, motels and restaurants. They also show how the company responded to the complaints. Find reviews at www.bbb.org or by calling 314-645-3300.
Travel websites should explain policies on cancellations and refunds. Some require a minimum amount of notice for a cancellation, and some pro-rate refunds based on the length of time left before the reservation date. Most sites ask users to indicate that they have read and understood the policies. Be sure that you look at the policies carefully before you check “agree” and make your reservation.
If you’re traveling by air, be aware of policies on baggage and seating. Many airlines charge for bags that can’t be stowed in overhead bins or under seats. Some charge a premium for an aisle or window seat or for seating in an emergency exit row. Other potential charges include meals, movies or wireless Internet access.
Make sure you carry confirmation numbers for your reservations and contact information for the travel site, hotel or transportation companies you are using. You may need the confirmation number when you check in or if you need to change your plans.
More BBB tips for safe, worry-free travel include:
For more information on travel or other consumer tips, visit www.bbb.org or call 314-645-3300.
Contacts: Michelle Corey, President & CEO, 314-584-6800, email@example.com, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), firstname.lastname@example.org