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Better Business Bureau ®
Start With Trust®
Canton Region and Greater West Virginia
Key Staff

Frank Cilona
Responsible for overall administration of Better Business Bureau.

Amanda Tietze
VP of Operations & WV Division
Supervises all aspects of Bureau operations. Manages all areas of the WV office, IT & network administrator,and maintains personnel records.

Michelle Guidone 
CFO & VP of Membership 
Chief financial officer, and maintains sales commissions & records.

Kim Thompson
Director of External Communications
Maintains all public relations and marketing including: press releases, newsletter, and speaking engagements. Handles PR/Marketing including print, media & social media; Event coordinator for all BBB events and conducts advertising review and investigations. 

Michele Hatfield                                                                                       WV Community Relations Rep                                                         Provides oversight of daily operations of WV office. Responsible for promotion of the BBB thurgh community events and developing organiztional programs, educating the public on BBB services and serve as the BBB liason for WV service area.

Lori Thompson                                                                         Accreditation and Financial Specialist                                         Responsible for processing accreditation, entering payment information and BBBOnline review.

Cathy Langreder 
Accreditiation and Financial Specialist
Responsibile for processing accreditation and entering payment information

Diana Hickle 
Manager of Complaints & Arbitration 
Responsible for company reliability reports, dispute guidance, councilation, mediation, arbitration, and coordinates arbitrations for BBB dispute resolution program.

Terry Corzine 
Dispute Resolution 
Dispute guidance, conciliation, and mediation.

Cheryl Kellogg
Director of Inquiry Department 
Assists consumers seeking company information.

Ben DiCola                                                                                             Sales Manager                                                                                         Responsible for recruitment, training and managment of sales representatives and promoting BBB Accreditation to local businesses. 

Tammy Enos
Responsible for promoting BBB Accreditation to local businesses.  

Jeri Olson
Business Relations Representative                                                           330-956-3335                                                                             

Zach Newton
Business Relations Representative                                                           330-230-9949                                                                         

Michael Curtis
Business Relations Reps

Jean Houston
Business Relations Reps

Blake Skiles
Business Relations Reps

Bob Bates
Business Relations Reps

Michelle Bates
Business Relations Reps

Bernard Johnson
Business Relations Reps

Paul Parsley
Business Relations Reps

Randy Repp
Business Relations Reps

Michell Morse-Lawson
Business Relations Reps