Key Staff

  
     

Frank Cilona
President/CEO 
Responsible for overall administration of Better Business Bureau.

Amanda Tietze
VP of Operations & WV Division
Supervises all aspects of Bureau operations. Manages all areas of the WV office, IT & network administrator,and maintains personnel records.

Michelle Guidone 
CFO & VP of Membership 
Chief financial officer, and maintains sales commissions & records.

Kim Thompson
Director of External Communications
Maintains all public relations and marketing including: press releases, newsletter, and speaking engagements. Handles PR/Marketing including print, media & social media; Event coordinator for all BBB events and conducts advertising review and investigations. 

Lori Thompson                                                                         Accreditation and Financial Specialist                                         Responsible for processing accreditation, entering payment information and BBBOnline review.

Cathy Langreder 
Accreditiation and Financial Specialist
Responsibile for processing accreditation and entering payment information

Diana Hickle 
Business Relations Manager 
Responsible for managing Business Relations Respresentatives, evaluating new Accreditations, ensuring BBB meets sales goals and assisting with dispute resolution.

Terry Corzine 
Director of Dispute Resolution 
Responsible for company reliability reports, dispute guidance, councilation, mediation, arbitration, and coordinates arbitrations for BBB dispute resolution program.

Cheryl Kellogg
Director of Inquiry Department 
Assists consumers seeking company information.  

Tom Berdella
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses               330-454-9401 x140                                                                                   

Erik Longwell
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses               330-454-9401 x141                                                                                     

Tiffani Collins
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses               330-454-9401 x143                                                        

Donna Ostrander
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses               330-454-9401 x142                                                        

Dan Cosgrove
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses               304-993-0831                                                                               

Jeffrey Homer
Business Relations Representative
Responsible for promoting BBB Accreditation to local businesses               304-494-0038