Any person, firm, partnership, corporation, or other type of business undertaking, accepted for membership in the Better Business Bureau must meet, and be required to maintain, the following requirements and standards...
- Be in business in the Bureau's service area for not less than one year, or such longer period of time as necessary to evaluate an applicant's record, unless:
- the principals previously operated a firm with a acceptable record in this or another BBB's service area;
- the firm is a branch of an existing member or company that has met these standards.
- Supply background information about the company principals or other information deemed essential to the Bureau's responsibility to provide inquirers with factual reports which bear on the reliability of the business.
- Pay the appropriate membership dues and other fees as set by the Bureau.
- Promptly respond to any and all complaints forwarded by the Bureau, and make a good faith effort to resolve all such complaints in accordance with generally accepted good business practices.
- Cooperate with the Bureau in efforts to eliminate the underlying cause of patterns or trends of customer complaints which the Bureau may call to the company's attention.
- Cooperate with the Bureau's activities and efforts to promote voluntary self-regulation within the business industry.
- Adhere to established Better Business Bureau standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the Bureau in matters relating thereto.
- Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the Better Business Bureau. A membership must be suspended by the BBB's board when an action is filed if the allegations suggest such a failure.
- Refrain from using the name or logo of the Better Business Bureau for commercial, sales, or advertising purposes and in any manner not specifically authorized in writing by the BBB and cease representing membership affiliation with the Better Business Bureau through display of membership plaques or decals upon termination of membership.
- Support the principles and purposes of the Better Business Bureau and not engage in activity that reflects adversely on the Bureau or its members.
- Comply with any decisions rendered through the Bureau or an alternative provider's binding arbitration program, or make a good faith determination as to whether to adhere to any informal dispute settlement decisions.
- Fulfill all licensing and bonding requirements of applicable city, county, state and federal agencies and authorities, provide license numbers upon application for BBB membership and provide periodic updates on request of the Bureau.
- The company must exhibit an ability to meet its financial obligations.
- Agree to, for unresolved complaints,
- binding arbitration under BBB Rules of Arbitration (Binding) if the consumer also agrees;
- non-binding informal dispute settlement (IDS) under the BBB Rules for IDS;
- pre-commitment to a dispute settlement process through a provider other than the Bureau, and which the Bureau determines substantially complies with Bureau consumer dispute resolution criteria.
STANDARDS FOR MEMBERSHIP MUST BE MET IN ORDER FOR A BUSINESS TO JOIN THE BETTER BUSINESS BUREAU AND MUST BE MAINTAINED DURING THE ENTIRE TIME THAT COMPANY REMAINS A MEMBER.