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In Canton Region and Greater West Virginia

This Business is not BBB accredited

Universal Commerce LLC

Phone: (888) 825-4416 View Additional Phone Numbers 8000 Freedom Ave NW, Canton, OH 44720 http://www.clear-cast.com ! There is an alert on Universal Commerce LLC !

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Description

Direct Marketer of electronic goods.  Advertising development, media placement and sales/marketing of consumer goods, seller of the Senior Mobile phone which they began to sell in 2013 and Clear Cast product, and the Web Grabber, a Wi-Fi signal booster, which they began to sell in April 2014.  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Universal Commerce LLC include:

  • 37 serious complaints filed against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

BBB is in the process of reviewing all aspects of company file to make sure rating is correct. 


Customer Complaints Summary Read complaint details

204 complaints closed with BBB in last 3 years | 68 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 96
Billing/Collection Issues 2
Delivery Issues 29
Guarantee/Warranty Issues 2
Problems with Product/Service 75
Total Closed Complaints 204

Additional Complaint Information

SENIOR MOBILE

May of 2013, BBB began receiving several calls regarding the company's product called Senior Mobile. Calls have indicated consumer confusion as to what is being offered. BBB investigation revealed that the company is selling a phone designed to appeal to Senior Citizens that comes with minutes. The phone's main feature is highlighted due to its one touch safety button designed to instantly contact emergency medical, police, fire and rescue. The company highlights this service will be provided for free. Consumers should be aware that the FCC’s basic 911 rules require wireless service providers to transmit all 911 calls to a PSAP, regardless of whether the caller subscribes to the provider’s service or not. Consumers need to understand this service is essentially always free. BBB investigations have found that the offer being presented is a prepaid service, and consumers have the option of obtaining additional minutes at cost. Additional advertising concerns are documented in the advertising section of this report. 

CLEAR CAST

The company met with the BBB on January 24, 2012 and again on April 4, 2012  to discuss  additional changes and/or provide substantiation regarding the ClearCast Digital HDTV . The company provided the BBB with ClearCast Digital HDTVs antennas to be tested by BBB staff. The BBB found that the product does provide some channels without cable or satellite connections. However after testing, the BBB found that the product did not perform as it is claimed in their ad.  Additionally, BBB inquiries indicate that because the headline claims that consumers can get rid of cable or satellite bills, consumers are under the impression they will receive the same type of channeling as  with their current provider, which the BBB found is not the case. Consumers continue to contact the BBB and state they are confused as to what they are actually getting.   As of August 9, 2012 the company has changed their advertising to reflect the accurate number of channels consumers can possibly receive.  The number of channels available is determined geographically but can be up to 53 channels. The company has added disclosures that outline and explain what the consumers are actually getting, however the overall impression of the ad has a different implication. The basic principles of the BBB Code of Advertising states "An advertisement as a whole may be misleading although every sentence separately considered is literally true". Consumers are encouraged to read the ad in its entirety and despite deadlines and restrictions, to make sure the company and product is researched prior to purchase in order to make an educated buying decision Consumers should understand that Clear Cast is a digital indoor antenna. The company claims this product can increase VHF and UHF band transmission. According to the company the function of Clear Cast is to utilize digital broadcasting technology for digitally equipped televisions. In order for consumers to receive "over the air" broadcasting and for those who are not equipped the company offers a converter box at a separate cost. Consumers should not compare the Clear Cast antenna to cable or satellite because it is not a cable or satellite service. Since June 12, 2009, full-power television stations nationwide have been broadcasting exclusively in a digital format. Consumers may find additional information about digital broadcast and their options at DTV.gov or by calling 1-888-CALLFCC.

BBB has contacted Universal Commerce, LLC on several occasions concerning a pattern of complaints indicating the HDTV Antenna does not perform as advertised and refunds not being received in a timely manner on the antenna.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Universal Commerce LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: May 10, 2012 Business started: 09/17/2008 in OH Business started locally: 09/17/2008
Contact Information
Principal: Mr. Rodney Napier, Chairman
Related Businesses
Universal Media Syndicate, Inc. Heat Surge LLC World Reserve Monetary Exchange
Business Category

PRODUCT SALES - GENERAL

Products & Services

Universal Commerce LLC offers the following product(s): Clear Cast HDTV Antenna, Senior Mobile Phone, Web Grabber

Alternate Business Names
Clear Cast HDTV Antenna Comptek-Senior Mobile Telephone Web Grabber
Additional Information

Universal Commerce is also identified in BBB files as an affiliate of Arthur Middleton Capital Holdings, Inc. as the Parent Company, Universal Media Syndicate, Inc, Heat Surge LLC, Universal Commerce, Inc. and World Reserve Monetary Exchange.  A separate report is available for these companies upon request.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    8000 Freedom Ave NW

    Canton, OH 44720 (866) 330-6652 (888) 825-4416 (888) 874-3480 (888) 752-7147 (888) 207-4579 (800) 313-6640 (866) 338-2763 (888) 593-2170 (888) 863-2334 (888) 630-2836

  • 1
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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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Additional Phone Numbers

  • (800) 313-6640(Phone)
  • (800) 313-6640(Phone)
  • (866) 330-6652(Phone)
  • (866) 338-2763(Phone)
  • (888) 207-4579(Phone)
  • (888) 593-2170(Phone)
  • (888) 630-2836(Phone)
  • (888) 752-7147(Phone)
  • (888) 863-2334(Phone)
  • (888) 874-3480(Phone)
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Additional Complaint Information and Advertising Review Information involving this business is included in this Business Review


Complaint Detail(s)

6/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered phone, Paid $114.00 by credit card. Has had it about 3 weeks. The phone does not work properly. Has called the company. Is being told that he has to pay to return it. Customer already paid shipping on initial payment and does not believe he should have to pay to send back a defective product. Numbers he called to try to resolve were: 888-993-3888 and 888-863-2334.

Desired Settlement: Return at no charge to him and his money to be returned.

Business Response:

May 22, 2014

*** ****** *******

**** ******** ***

********** **  *****

Dear *** ********

We sincerely apologize for the inconvenience you have experienced with your order of the Senior Mobile Phone.

Our records show that per your conversation with our representative on May 19, a replacement phone is being sent to you at no cost. Please allow 7-10 business days for the new phone to arrive. Once received, you may return the defective phone to us.

If you should have any further questions or concerns, please feel free to contact me directly a* ***** *********

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Lack of service. Unable to get phones (2) activated when I first read the add in the daily paper I was thrilled as we really needed a mobile phone - also because of the no long distance charges - no contracts, no deposits & no monthly bills. Being as we are retired & live in the country and are on a fixed income we aren't flushed with money. I was not advised as to the 2 hundred something fee for setting up on my charge card. I was advised to return the phones and they would be replaced. They were replaced and delivered on 4/9/14 at 10:52am.

Desired Settlement: Again I called to get them activated and was advised to wait for a return call (which I never received) I asked for a supervisor and was told one was not available.

Business Response:

May 28, 2014

  **** ******** *******

**** * ***** **

******** **  *****

Dear **** ********

We sincerely apologize for the inconvenience you have experienced with your order of the Senior Mobile Phones.

A full refund in the amount of $258 has been issued to your ********** ending in ****, today, for the return of the replacement phones.

If you should have any further questions or concerns, please feel free to contact me directly at ***** ********.

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Get this phone by ad in newspaper, The ** ********* *******.  Full page ad urges citizens to carry cell phones for safety and emergency.  This phone has a 011 button on the back which would be good for my wife when I'm not home she doesn't us phone much.  She fell April 1st I went to call 911 by using her phone with the 911 button and it wasn't working. So I used my phone to call 911.  Next day I called this company to report phone not working and they sid it's to late to return it.  I said I just want a working phone they said sorry.

Desired Settlement: A working phone for safety and emergencies.

Business Response:

May 13, 2014

*** ****** ******

**** ********* **

****** **  *****

**** *** *******

We sincerely apologize for the inconvenience you have experienced with your order of the Senior Mobile Phone.

Rest assured, Mr. Harvey, the service you received is not typical of CompTek’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.

We are sending a replacement phone to you under separate cover at no charge. Please allow 7-10 business days for delivery.

Thank you for bringing this matter to our attention. If you should have any further questions or concerns, please feel free to contact me directly at (**** *********

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This company, SeniorMobile (aka Universal Commerce LLC aka CompTek aka Brilliant Built Technologies aka Clear Cast aka National Distribution Center), takes out full-page ads in newspapers throughout the country promising elderly people a FREE, easy-to-use emergency cell-phone. They even include a coupon with FREE in big letters. What they only tell the elderly in microscopic fine print that most elderly people can't even see is that there is an "activation" fee for the phone plus S&H; which will run them $150+ for a FREE phone. They also loudly proclaim that the phone is FREE to use forever. Until you once again read the microscopic print and discover it's only FREE to use for 911 numbers (as are ALL cell phones). If you as much as place ONE personal call, the phone is only "free" to use for 90 days, at which point you have to start paying for it. Well, what do most people do when they first get a phone and program a phone number in it? They call the number to see if the phone even works. The ad also mentions the US government to dupe elderly people into believing they are somehow associated with the US government and therefore must be an OK company.But here's the real kicker... the phone they send you is 20-year-old technology and is barely better than a kid's toy that you could buy a* ******* for under $10. And then they add insult to injury by telling you if you want to return the phone, you can do so MINUS their $40+ S&H fee (the phone weighs less than one pound so in actuality only costs about $6 to mail) AND a 15% restocking fee! So even if you return the worthless piece of crap, they still keep about $60 of your money!

Desired Settlement: I want a FULL refund upon return of the item, INCLUDING the overpriced S&H fee and INCLUDING the bogus 15% restocking fee. 15% of what exactly? After all, if the item is FREE as they claim it is in their full page ad, 15% of $0.00 is $0.00.

Business Response:

May 9, 2014

*** ***** ******

**** **** **** **

***** ****** ***** **  *****

Dear *** *******

We are in receipt of your information from the Better Business Bureau and would like to take this opportunity to address your concerns.

 

As the advertisement explains in the section “Why is the activation fee so low: The Senior Mobile phone is perfect for anyone on a fixed income because it comes with nationwide coverage, no long distance charges, no contracts, no deposits and no monthly bills. After the deadline each Senior Mobile phone is $199, but Arkansas residents who beat the 48-hour deadline are authorized to use the Double Coupon printed below and get the phones Free, a Free emergency Car Charger plus a discount off the activation and cover just $97 and shipping as long as they call the National Toll Free Hotline before the deadline ends at 1-888-630-2836.”

The activation fee is also mentioned in the coupon. In addition, there are no less than five other references of the activation fee in the advertisement.

The Senior Mobile ads explain clearly that 911 calls may be made from any activated mobile phone free of charge: “This is all possible because the U.S. Gov’t put a Federal Regulation in place that makes cell phone giants transmit free emergency calls in all 50 states, which is why this announcement is being so widely advertised.” The unique benefit that Senior Mobile is featuring in its ads is the one-touch access to 911 emergency services. Other features of Senior Mobile highlighted in the ad include big buttons, large screens, magnified texts, and extra loud speaker.

We do regret that you were not satisfied with your order. Our records show the Senior Mobile phone was returned, and a refund in the amount of $110.69 was issued to your Visa ending in 7923 on May 6, 2014. We are processing an additional refund, today, in the amount of $41.30 to complete your refund in full.

If you should have any further questions or concerns, please feel free to contact me directly at (**** *********

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This complaint is regarding the Clear Cast digital antenna. First, I have two complaint types concerning this company. A. The product does not perform. B. Fraudulent advertising. Having repositioned and troubleshooted the product in my home after its poor performance, it will not perform any better. It is not a reliable product and fails satisfaction.In the box the antenna came with a paper that reads two contradictory statements. The first in large, bold print reads, "100% SATISFACTION - 100% OF THE TIME." The second statement, "Our products are satisfaction guaranteed for 30 days..." These are two contradictory statements. Which one am, I, as the consumer, supposed to believe? I, for one, gave the company the benefit of the doubt when my product would not work in ********** when properly installed within the first month of receiving it, it failed to work for even a second, and decided not to return it rather wait until I moved to ******, within 4 months, to use the antenna. In ******, the product somewhat works, but again, it fails to meet satisfaction. I have been in contact with the company for over one month now and they are yet to resolve my issue. I have been given the run around several times regarding restocking fees, not being able to return the product whatsoever, shipping fees, the product may not work based on this and that, etc. Furthermore, they completely disregard their claim of "100% satisfaction - 100% of the time". Only one customer service representative, among several, offered solutions to getting the antenna to work better, which were not effective, and one representative did not back either of the contradictory statements, by stating I could not return the product whatsoever. I was told "corporate" would call me within 72 hours, and it's been well over one week of not receiving a phone call.

Desired Settlement: I would like a full refund, including all shipping fees, even the cost of returning the product.

Business Response:

May 8, 2013

*** **** ********

*** ******* ****t

********** **  *****

Dear M** **********

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antennas.

Our records show your purchase was made on September 26, 2013. Per our return policy, which was explained at the time of sale and arrived in writing with the merchandise, your purchase was covered by a 30-day money back guarantee. CompTek feels this is a reasonable amount of time for a consumer to decide whether they would like to keep the product or return it for a refund.

As a one-time courtesy, we are sending a pre-paid postage label to you under separate cover to return the Clear Cast Antenna for a full refund. Upon receipt of your return, please allow 7-10 business days for the refund check to arrive.

If you have any questions or concerns, please contact me directly at ***** ******64.

Sincerely,

V****** ********

Director of Program Management

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******1, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ********


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I returned the Senior Mobile cell phone on 02/18/2014 due to no service in my area. I spoke with ***** on 04/04/2014 and she told me they received the cell phone but I did not receive the refund of $67.00. Account_Number: ************

Desired Settlement: Refund check mail to my hone address listed in this complaint.

Business Response:

April 15, 2014

*** **** ******* *** *** ** ** *********** **  ***** **** *** ********

We apologize for the inconvenience you have experienced with your order of the Senior Mobile Phone.

As our representative correctly explained, a refund in the amount of $67 was issued to your **** ending in **** on February 27, 2014. The transaction shows as successfully accepted by your credit card company.

Please check with your credit card company regarding this transaction. If you are unable to resolve this matter with them, please have the credit card company contact me directly at (**** ********.

Sincerely,

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Therer's a SeniorMobile cell phone coupon in ***** *** ***** ******* for a free cell phone. I feel it's deceptive and taking advantage of senior citizens lack of knowledge in this area. It's made to sound like it's all free. However the activation fee is $***** and only the 1st 2 months of service are free. After that it's 25.00 a month. They really need to list this in their ad.Their # i* ************

Desired Settlement: List in the ad th* ****** activation fee and the ***** after the 1st 2 months.

Business Response:

April 9, 2014

*** ***** *******

**** ******** **

*** ******* **  *****

Dear *** ********

We are in receipt of your information from the ****** ******** ****** and would like to take this opportunity to address your concerns.

 

As the advertisement explains in the “Why is the activation fee so low” section,  The U. S based company responsible for distributing the free phones is giving every ***** *** *esident who beats the deadline a discount to help cover the cost of the one-time activation. The Senior Mobile phone is perfect for anyone on a fixed income because it comes with nationwide coverage, no long distance charges, no contracts, no deposits, and no monthly bills. After the deadline each Senior Mobile phone is ***** but ***** *** residents who beat the 48-hour deadline are authorized to use the Double Coupon printed below and get the phones Free, a Free Emergency Car Charger plus a discount of the activation and cover just $** and shipping as long as they call the National Toll Free Hotline before the deadline ends.”

In addition, there are no less than four other references of the activation fee in the advertisement.

Next, we would like to address your concerns with the expiration of minutes. As the advertisement explained, “Do I have to pay for minutes: No. ***** *** residents who plan on using the phone just for emergencies get unlimited emergency calls for free. This is all possible because the U.S. Gov’t put a Federal Regulation in place that makes cell phone giants transmit free 911 emergency calls in all 50 states. But here’s the good news. You can call family and friends too because the Senior Mobile phone comes with 250 anytime minutes good for sixty days. After that just call Senior Mobile to reload your phone with additional minutes as an added option and get nationwide coverage with no long distance charges, no contracts, no deposits, and no monthly bills.”

As our representative correctly explained, additional minutes are 10 cents per minute and can be purchased in blocks of 250 minutes.

Our return policy is also provided in the advertisement, which demonstrates that CompTek stands behind its product. As you can see, *** *******, Senior Mobile does its best to educate consumers on its products so that they can make a well-informed decision prior to purchasing.

If you should have any further questions or concerns, please feel free to contact me directly at ***** *********

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered phone around March 4th, 2014. Received it in a few days, however did not work as expected or as advertised, so did return it a couple days later. Paid approximately $****** for the phone and abou* ***** for the return cost. Have called company, but get a run around about restocking fees and other issues.

Desired Settlement: Please return complete amount paid without restocking or other fees and the money paid to return the phone as well.

Business Response:

March 27, 2014

*** ****** ******

***** ******* **

******* ********* **  *****

Dear *** *******

We are sorry to hear you were not satisfied with your purchase of the Senior Mobile Phone.

Our records show your return was received on March 10, and your refund in the amount of ******* was issued to you* ********** on March 17. This information was explained at the time of your calls to our Customer Service Center on March 18 and March 20.

Per our return policy, which was stated in the advertisement, at the time of sale, and also in writing upon delivery: “Consumers may, at their own expense, return the Senior Mobile within 10 days of receipt in like-new condition for a refund less shipping and a 15% restocking fee”. However, as a one-time courtesy, we are issuing a separate refund in the amount of ******* This will complete your refund in full. Please allow 7-10 business days for the refund check to arrive.

If you should have any further questions or concerns, please feel free to contact me directly at (**** *********

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am returning for FULL CREDIT including the phone, the charger,
the insurance—which is never mentioned anywhere, and the restocking fee—why do
you have to restock it?—just put this one back where you got it. Also, I should
never be charged 15 percent for a return fee either. In my entire 70 years, I
have never returned anything in which they charged me a 15 percent restocking
flee—as I said, "It was never opened, so just put it back on the shelf
where you got it." Oh, excuse me, I did have one company sifter letting me
know they would take it back but only give me the shipping fee they 4:b a rged me. However, after reporting them to th* ****** ******** ******* I did get the total refund. Those of you working there should he smart enough to know that if you have ever returned anything except perhaps underwear, swimsuits, etc. the company will
give one full credit. Even at *** ****, if one does not have the receipt, they
give you a *** **** gift card unless you just want to exchange it ifor the same
item.

I should have known that the offer was too good to be true. Also, the person I talked to lied to me. She told me that I could use it for any phone calls free of charge with a minutes per month. She never said it had to be used only for 911- -also, there was no mention that at the end of the month when I wanted to add minutes to it, that I would be charged anything. It specifically said it was FREE.

Thus. I expect you to refund the total amount, $145.87. taken out of my Marlin J. 
Spellman. I have enclosed a copy of my bank statement that shows that the money was deducted from my account on February 25, 2014—so do not tell me it was over the 10 day, you require to return it and be credited. February 25 to the 28 would be 3 days plus seven days in March to March 7, total the 10 days. Since I live in Lakewood, OH, and I am to return it to North Canton you should have it well before March 7.

Therefore, I expect to see the total of $145.87 deposited to my
account. What you are operating here is a SCAM. You can read in the enclosed
article that the Better Business Bureau gives the company—that is you-­behind
the pre-paid phone ad—tile Canton based Brilliant Built Technologies and F
rating. I taught office management on both the high school level and university
and always graded my students on punctuality, neatness, and honesty (accuracy).
Thus, just like the BBB, you would get an F from me, also. Never in my
lifetime, would I lie to people and lead them astray just 1a buy my product.

On the return form, how is one to find the model number??? or item
number???? On the bar code the re are all sorts of numbers; I have enclosed
that bar code along with 211 the other paperwork. In addition, I have made
copies of all of the fo,-Ins I am enclosing. When returning, I will make sure
that I get a tracking number.

As Ms. Harris reports in her article that appeared in the
Cleveland Plain Dealer on Friday, February 21, 2014—just the day after the ad
appeared in the paper, and I called, "The FCC's basic 9-1-1 rules require
wireless service providers to transmit all 9-1-1 calls.... Consumers need to
understand Ohl service is essentially always free." Well, what you told me
is not free: you had me pay an activation fee, plus. Also, she points out and
thal:.was never revealed to me, "although the ad mentions that
phone owners can reload minutes, it doesn't reveal the per-minute cost. Penrod
said that it is 10 cents a minute." No, per above, they never mentioned
any l'ee to add on minutes at the end of the month.

Also, she continues, "The ad tells seniors that they have just 48 hours to order. This same full-page ad has run around the country giving seniors elsewhere similar deadline s." In addition, I did find it very unusual when talking to the salesperson, that she never did ask me how old I was or even ask for my birth date. Then bow did
she even know that I was a senior citizen. She never asked any information that
would have given her the opportunity to actually prove that I was a senior citizen.

Thus as she said, "Regular readers know that limited-time offers are high-pressure sales tactics, as it stirs up fears about safety." Thus, as she has said it is and was a SCAM.

Unless the full amount of $145.87 is not credited to my account—YES THE FULL AMOUNT NOT PART OF IT, this letter will be sent to the Better Business Bureau just as I have done in similar situations.

Desired Settlement: Refund o* *******

Business Response:

March 26, 2014

*** ****** ********

***** ********* ** ****

********* **  *****

Dear *** *********

We are sorry to hear you were not satisfied with your purchase of the Senior Mobile Phone.

Our records show we received your return on March 3, 2014, and a full refund in the amount of ******* was issued to your ********** on March 5, 2014.

If you should have any further questions or concerns, please feel free to contact me directly at (**** *********

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/25/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Week of 9/13/2013 - in response to a full page ad in the ******** ******* **** in ******** ** *****. I ordered 2 Clear Cast HDTV antennas. My check was addressed to Universal Commerce written on 9/13/13 for $******* The check indicated the money was to purchase 2 clear-cast antennas. I have heard nothing from Universal Commerce except to note that my cancelled check was included in my Sept mailout from bank. Therefore this company wasted no time cashing the check since my monthly statement included Sept 2013 up to 9/21/12. (8 day turn around would be the longest time possible)

Desired Settlement: My money back. $*******

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

In researching your order, we found that we did, in fact, receive your payment. However, due to a system error, the order was still in a "pending' status and did not get pulled for shipment.

Rest assured, *** ********, the service you received is not typical of CompTek's level of customer satisfaction. The appropriate steps have been taken to ensure this type of situation does not reoccur.

A full refund is being processed per your request. Please allow 7-10 business days 'for the refund to arrive.

If you have any further questions or concerns, please contact me directly at (**** *********

Business Response:

March 24, 2014

*** ***** ******** *** * *********** ** ********* **  *****   **** *** *********  

We sincerely apologize for our error. Your refund in the amount of $112 is being mailed today.

If you have any further questions or concerns, please contact me directly at ***** ********.

Sincerely,

******* ******** ******** ** ******* **********

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The telephone "Senior Mobile" phone was returned because it would not take a charge. I'm writing this very late as I just had this returned to me by my son who found it in the bottom of a sack in his closet. He originally was trying to help me with this problem. I spent $100 on minutes at **** and I didn't know I didn't need minutes at that time. When I got in touch with someone at 1-************ E 113 they said send the phone in ad I would have a new one within 6 wks. I never heard back - no phone came and one one answers at that #. I ordered it initally because of the large#s and Emer#.

Desired Settlement: Seniors just want to be be safe and stay in touch with family and friends. We made numerous calls and no one ever responded. I am now out $200.00 and no one ever responded from the company.

Business Response:

February 21, 2014

*** ***** ******** **** ******** ** ** **** *** ******* **  *****   **** *** *********

We sincerely apologize for the inconvenience you have experienced with your order of the Senior Mobile Phone.

Our records show your purchase was made on June 13, 2013. We also show you contacted our service center on September 5, 2013 for return instructions. However, we do not have a record of receiving your return.

As an act of good faith, we are sending another Senior Mobile Phone to you under separate cover. Please allow 7-10 business days for the new phone to arrive.

If you should have any further questions or concerns, please feel free to contact me directly at (**** ********.

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/7/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On September 17, 2013 I contacted Clear Cast and placed an order for four antennas. I contacted the customer service dept. and spoke with an individual on September 29, 2013, I was told they will research where are the products and someone will get back with me. Again, I contacted customer service and inquired about the results of their search for the location of our antennas to be delivered to** **** *** ***** ******** ** *****. At which time, I was informed there is no record of my previous contact with Clear Cast. During the same conversation, I was told the products were delivered and it was my responsibility to locate where they were delivered. Last week, I contacted the email address located on their website again asking for resolution to the delivery, or not, of the products of which they have already billed my credit card. The email was returned to me with a message it was undeliverable. This is an uncooperative business and shady to say the least.

Desired Settlement: I simply request a credit, in full, to my credit card.

Business Response:

We sincerely apologize for the inconvenience you have experienced with. your order of the Clear Cast Antennas.

Per your discussion with our representative on October 28, our records show the package was delivered on September 27. Our representative simply requested that you check with your local post office to see if the package was at their facility before we proceed with an investigation. The call was ended before our representative could offer any further assistance.

On November 18, we received notification from your financial institution that you are disputing the charge for your order. The funds have been temporarily reversed back to your account through this process. Until this matter has been resolved through your bank, we are unable to take any further action at this time.

If you have any questions or concerns, please contact me directly at (**** ********.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

****** *****


 

 I have not received any correspondence from Clear Cast. It appears convenient for them to send me a letter at this time, dated November 18. I do not know where the package was delivered and feel a signature is required for the delivery of their product(s). I am disappointed and frustrated with this is due due to the fact I believed the company was reputable and honest when I placed this order. Should the company choose to provide me with information in an attempt to discover where the products are delivered, they should do so. Thank you.

Business Response:

 Our records show the Clear Cast Antenna was delivered to the ship-to address provided at the time of the order, which was: ** **** *** ***** ******** ** ******

We also show that on December 9, 2014, your credit card company returned your funds to you in the amount of $238, therefore, no refund or merchandise would be due from CompTek.

 If you have any questions or concerns, please contact me directly at ***** ********.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/5/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After reading a full page add in the ***** **** Tribune dated August 21, 2013, I called the indicated phone number, 1*************. After visiting with an order writer, I placed an order for two phones. One for myself and one for my wife. I gave my cc# and was charged $210.00 on 8/26/13. On 8/30/13 I called to ask about my order. I was told my order was being processed. Order number *******. Two cell phones were delivered to me on 9/11/13. When I tried to activate our phones they would not work. I called them to ask about my problem. After being referred to several other numbers I was advised that track phone was the provider for my area. When i called them i was told they did not have service in my area. I then called Senior Mobile back and told them what I had discovered. I was told to return the phones with the return labels provided. On 9/16/13 I did return them by registered mail costing me $8.75. My receipt #**********************, scheduled date for delivery, 9/18/13. It was signed for at 11:04, 9/18/13. I have called repeatedly requesting the return of my money. Each time I was given some excuse for the delay but was promised a full refund. On 1/27/14 I called again, I talked with Ashley. I was told my refund had been processed and would be forwarded for immediate credit back to my credit card acct. As of this morning ,9:45am, 2/10/14 that still has not happened. My money has been used by them for six months now. I think I should be entitled to a full and complete refund including postage and interest, since I was sold a product that could not be used in my area.

Desired Settlement: Full refund of all charges and interest for the six months the company use my money.

Business Response:

February 18, 2014

*** ****** ****** *** ******* ** ***** ***** **  ***** **** *** *******

We sincerely apologize for the inconvenience you have experienced with your order of the Senior Mobile Phones.

Our records show a refund check in the amount of $210 was mailed to you on February 7, 2014. We are processing an additional refund for the return postage in the amount of $8.75. Please allow 7-10 business days for the refund check to arrive.

If you should have any further questions or concerns, please feel free to contact me directly at (**** ********.

Sincerely,

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/14/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Company named also Universal Commerce LLC. Purchased this because it said in bold letters in the page long advertisement "Get all TV channels Free". When I called, I asked several questions to verify that my 92 year old mom in ******* ** would be able to get most of the channels she pays for with ****** ** Satellite. I was assured that in that large of a town she would be fine. I had it delivered to her house because I was going to be there before and after Thanksgivings to help with preparing and cleaning because she wanted to have dinner at her house. It did not come while I was there. It came at least a week later, up to 2 weeks, because I was back up in 2 weeks for an appointment she want me with her. I attached it as instructed, moved it to different areas and only got 3 channels, not the same one, no matter where I put it. When I called to return it, I was told that the $14.99 S&H would not be returned, and that the item was delivered before Thanksgiving and I was 3 or 4 days late and would be charged 22% of cost of item for restocking. We have found other HD TV antenna items from companies like Sears for the same price, no S&H, and can be returned for full refund if it doesn't work. The ones from ***** does come with high customer satisfaction. I am EXTREMELY NOT satisfied!!! I have contacted my credit card to dispute the purchase and they will take it from there.If you can help me, I will appreciate it. If not, at least my complaint will be added to this company and hope others don't get pulled in to this company's lies.

Desired Settlement: All $70 returned because they lied and then tried to cheat me out of money to return it.

Business Response:

February 3, 2014

*** ***** ****** ***** ******* ** ******* **  *****   **** *** *******

We apologize for the inconvenience you have experienced with your order.

Clear-Cast pulls in free over-the-air TV channels in crystal clear digital picture. The channels vary depending on where you live and which channels are broadcast in your area.

Our records show your order was placed on November 15, 2013. Your purchase was covered by our 30-day money back guarantee which was explained at the time of the sale and arrived in writing with the delivery of the Clear Cast Antenna.

As a one-time courtesy, we will authorize the return for a refund in the amount of $70. Our returns address is: 8000 Freedom Ave NW, Canton, OH 44720. When the return is received, your refund will be processed within 3-5 business days.

If you have any further questions or concerns, please contact me directly at (**** ********.

Sincerely,

******* ******** ******** ** ******* **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

***** ******


 

Although I am satisfied that Clear-Cast is willing to refund the $70 charged to me for their over-the-air TV channel Antenna, I am not pleased that it took a complaint to the BBB and a call to my credit card company which put the $70 payment on hold while they investigated the charge. The place the antenna was tried in was ******* ********. No matter where it was used 3 channels was all it picked up and none of those channels were the main channels nor were the same 3 pulled in when moved to the different places. However, my son in ****** area bought a $30 *** antenna that in a bottom apartment that he can't even get cell phone reception got 20 channels moving it 3 times and going through the set­up sequence. It included all of the 3 major stations, Fox, 3 Christian stations, and more. It looked like old TV "rabbit ears" with a circle added. There is no call for the high price or the incredible promises that were not true.

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

2/3/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Purchased phone December 2013. Not sure of delivery dat** ******* on credit card. Customer felt phone was not as advertised. Cld 1/13/14 to return. Was told she was not within the return period of 10 days. Customer was out of town and not home when delivered so could not have known it was not going to work as she was told.

Desired Settlement: Asking to return and be credited the full amount.

Business Response:

January 14, 2014

*** **** ******

**** ********* **

******* ****** **  *****

Dear *** *******

We apologize for the inconvenience you have experienced with your order of the Senior Mobile Phone.

Our return policy, which was provided in the advertisement, at the time of sale, and also in writing upon delivery of your order, states: Consumers may, at their own expense, return the Senior Mobile within 10 days of receipt in like-new condition for a refund. Shipping charges and pre-paid minutes will not be refunded. No returns after 10 days.

As a one-time courtesy, we will authorize the return of the Senior Mobile Phone for a refund less shipping. The return must be received no later than January 31, 2013. A refund in the amount of ******* will be processed within 3-5 business days from the day the return is received.

If you should have any further questions or concerns, please feel free to contact me directly at ***** *********

Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am writing to complain about the unfair business practices of Comptek, **** ******* **** *** ***** ******* **** *****. Attached is the letter that we sent and emailed to ******************** requesting full refund of the *** that was charged to my credit card for a Clear Cast digital antenna as follows: 10/23 CLEAR CAST ************ ********** ** October 23 my wife and I ordered their product by telephone and then – within an hour of placing the order – requested that it be cancelled. Their operator 00-4634 OHsaid the order could not be stopped because it was already being processed. She indicated that I would have to wait until it arrived and then refuse it on delivery. This was not possible for us because of extended international travel obligations and because the package was to be sent to a business address where packages are received centrally and then delivered by company employees. Upon our return from international travel, we found that their company had delivered the product and that the UPS carrier was directed to “LEAVE IF NO RESPONSE” (see attached). Long and short, we were not able to refuse delivery. When we asked them to cancel the order on October 23 (the very same day and within an hour of ordering the device), they said it couldn’t be cancelled and that they had to deliver. Adding insult to injury, now that the unwanted product was delivered during our extended international itinerary, the company states that it must collect a 22% restocking fee from us for returning it. This is unacceptable. Today, my wife and I both spoke with ******* in Customer Service (8************, who confirmed that our telephone call to cancel the order is on file, but that the restocking fee was unavoidable. We would have to pay it. We asked ******* to connect us with her supervisor (**** **********. She put us on hold and we waited several minutes to speak with him because she was unable to approve the full refund. When he did not take the call, she then said he would return our call. So far he has not done that either. I am writing this second letter to complain about the unfair business practices of Comptek, 8000 Freedom Ave, NW, North Canton, Ohio 44720. ******* in Customer Service at Comptek confirmed that our telephone call to cancel the order on October 23 is on file. When her supervisor (**** ********** was unavailable to take our telephone call yesterday, she directed that I send a letter detailing our concerns, and to place it inside the box with the packing invoice. Because the package was opened in order to put the letter inside of it, the Post Office charged ***** to return the Clear Cast digital antenna. We emailed a copy of both letters with accompanying documentation to c******************* but have not yet received any response from the company. We appreciate any assistance that you might be able to provide in resolving the matter.

Desired Settlement: Attached are copies of both letters that we sent and emailed to ******************** requesting full refund of the *** plus ann additional $**** charged by the Post Office to return the device (attached), for a total refund of $******

Business Response:

January 29, 2014

*** ***** ***** **** ******** **

************* **  *****

Dear *** ***** ******

We sincerely apologize for the inconvenience you have experienced with your recent order.

Rest assured, Mr., the type of service you received is not typical of CompTek’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.

Our records show your return was received on January 13th, and a full refumd in the amount of *** was issued to your **** on January 16th. We are currently processing a refund in the amount of $***0 for the return postage. Please allow 7-10 business days for the refund check to arrive.

Thank you for bringing this to our attention. If you have any further questions or concerns, please contact me directly at ***** ******

 ***

Sincerely,

******* ********

Director of Program Management

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** * **** *****


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Phone would not charge up. (they replaced the battery) Phone charged and held for 3 days, then would not recharge. When calling company they answer phone and as soon as they determine there is a complaint they hang up.

Desired Settlement: Replace phone with workable phone or refund money.

Business Response:

January 2, 2014

*** ***** *****

**** **** *t

********** **  *****

Dear *** ******

We sincerely apologize for the inconvenience you have experienced with the order of the Senior Mobile Phone.

Per our conversation today, we are sending another phone to you instead of the battery only. Please allow 7-10 business days for the merchandise to arrive. Separately, we are mailing a pre-paid postage label to return the defective phone once you are pleased with the replacement that arrives.

If you have any further questions or concerns, please contact me directly at

***** *********

Sincerely,

******* ********

Director of Program Management

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/23/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In August I purchased a phone from "Senior Mobile" which is part of BRILLANT BUILT TECHNOLOGIES of North Canton Ohio, with the understanding that the initial 500 minutes would be good for the lifetime of the phone. They only use for this phone was to be emergencies while using my automobile. About two weeks ago I received a postcard informing me that I would need to re-load this phone at the rate of two cents a minute every three months or forty dollars a year. This was not information that was printed in any of the information that came with the phone. I do not recall reading it in the original advertising or I would not have ordered one. In calling today to extend my "minutes" (which I believed to be the original 500 ones) I was told that this information about reloading minutes was in the original paperwork. I whole heartedly disagree. Any information you can find for me that will either continue the use of this phone for emergencies only and not charge this minute fee will be appreciated. Or obtain a refund.Perhaps this company acts like a duck and quacks like a duck and I may have learned another one of life's little lessons, as I do not need a full time cell phone. I do not want a phone for anything other than emergencies.Forty dollars a year was not part of my original understanding or plan.Thank you for your time and interest on my behalf. Both are deeply appreciated.Sincerely,SCD

Desired Settlement: Due to deceptive advertising I wish to have my monies refunded. The original cost was *** ******* ******* and that added to the forty dollars a year "minutes" charge will more than pay for a phone from a local merchant for the same usage.Thank you in advance. Any and all services are appreciated.SCD

Business Response:

We are sorry to hear that you are not satisfied with your purchase of the Senior Mobile Phone.

As the advertisement explained (copy enclosed), "Do I have to pay for minutes: No. Seniors who plan on using the phone just for emergencies get unlimited emergency calls for .free. This is all possible because the U.S. Gov't put a Federal Regulation in place that makes cell phone giants transmit free 911 emergency calls in all 50 states. But here's the good news. You can call family and friends too because the Senior Mobile phone comes with 500 anytime minutes good for sixty days. After that just dial 7768 on your Senior Mobile phone to reload your phone with unlimited minutes as an added option with nationwide coverage, no long distance charges, no contracts, no deposits and no monthly bills."

Therefore, you are able to continue using the Senior Mobile phone for emergencies only. if at any time, you would like to use the phone for making calls to friends and family, you will need to reload minutes for a fee.

We hope this clears up any misconceptions you may have had. If you have any further questions or concerns, please contact me directly at ***** *********

Business Response:

Thank you for your letter regarding your concerns with your purchase of the Senior Mobile Phone.

 As the advertisement explains in the “How to get the phones free:” section, “CompTek is authorizing the giveaway of the easy-to-use cell phones to everyone who beats the

48-hour deadline to cover just a one-time $** activation fee and shipping.” In addition, there are no less than five other references of the activation fee in the advertisement.

 Although the purchase is well past the 10 day return policy, as a one-time courtesy, we will authorize the return of the Senior Mobile Phone for a refund less shipping. The 15% restocking fee will be waived. Therefore, your refund in the amount of $** will be processed within 3-5 business days upon receipt of the return. Please send the merchandise to: ******* *********** **** ******* *** *** ******* ** ******

 We trust this resolves the matter to your satisfaction. If you have any further questions or concerns, please contact me directly at ***** *********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint I* *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/10/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered two of the antennas they claim to work within my district after confirming my zip code. They claimed that "Clear-Cast was invented by a renowned**** ***** ********** **** ** **** scientist who currently holds 23 U*** ****** issued patents, which he had worked for the past 20 years to invent this antenna for **** and other forms of governments. And now the**** ********** is allowing the public to use this technology. With the antenna I had for the past 15 years I can get 18 channels whereas with Clear-Cast I got 19 channels and most of them were breaking up or freezing up.So I sent them back as "refused" at USPS the day after I received them. I am still waiting for my refund since November 26th when it was returned.I called the customer service and no one ever answers the phone.I called Clear Cast where you call to place an order and they are very quick to answer the phone every time.I spoke with a supervisor at Clear Cast today and he told me that the customer service is their customer and they don't deal with any refund themselves.They themselves would have to call them to get a hold of them so he said the only thing to do is to keep calling them. And he added by saying there was another guy called him with the same issue today.This is a scam.They made it sound like it was supported by the government and guaranteed money back within 30 days but have a fake customer service number and refuses to refund your money.Please do something about this. They are continuing to take peoples' money as we speak. Please stop them and help me get my money back.

Desired Settlement: I would like a full refund on the products I returned as refused via USPS.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order.

 Our records show your return was received on December 6, and a refund in the amount of**** was issued to your ******** card on December 13.

 Your money back guarantee stated your return was eligible for a refund of the purchase price less shipping. However, as a one-time courtesy, we are issuing an additional refund in the amount of $*** today, to complete your refund in full.

 If you have any further questions or concerns, please contact me directly at (**** *********

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ***

 


 

 They have resolved the issue by giving me a full refund plus the shipping cost. I have checked my credit card so everything is fully resolved to my satisfactory. Thank you so much for resolving the issue.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/9/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Clear Cast is not refunding my money even though I sent back the antenna. I have called them 3 times without success.

Desired Settlement: $***** * **** for the aggravation

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order.

 In reviewing our records, we do not show receipt of your return of the Clear Cast Antenna. However, per the tracking number you provided, the results show the return arrived on August 19.

 A full refund in the amount of *** is being processed for you. Please allow 7-10 business days for delivery.

 If you have any further questions or concerns, please contact me directly at (**** *********

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Received product, antenna,first week of Noember 2013, then, returned product second week of November 2013. Product received in ******* November 14, 2013. Reps said returned receipt noted in system November 19, 2013 and I would have credit 5 days later. This has not happene! Product cost me $***** and now I will lose $***** in restocking fees. I will only be credited with $****** I am on the phone with them four times a week and they as yet have not returned my credit of ********Everyone of the Reps always make promises but, not one has delivered. Having my attorney write a demand letter to this company for money owed, also.

Desired Settlement: They said I did not read the return policy somewhere on the package and that's why it costing me ****** return fee. (fool-me-once!) I want my****** refund NOW!

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

Our records show your return was received on November 19. However, the return was not processed properly to generate the refund. Once this was brought to the attention of our service center, your refund in the amount of $***** was completed on December 12 to your Visa card ending in *****

The return policy which states, "All transactions less shipping are backed by our 30 day money back guarantee", was stated at the time of sale and also in writing upon delivery of your order. 

The shipping charges were ****

However, due to the delay in your refund, we are issuing another refund, today, in the amount of*** to complete your refund in full.

If you have any further questions or concerns, please contact me directly at ***** ********* Sincerely,

******* ********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/31/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Sept-Oct 2013 ordered 3 antennas for $******* We have not received the products yet. No one is answering phone now, number out of service.

Desired Settlement: Receive our order or refund our money.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

Our records show that you called on August 6, 201.3 to place an order for the Clear Cast Antennas. However, the order was cancelled by our representative during your conversation because you stated you did not have a credit card. You mentioned your wife has a credit card, and she would call back to place the order. We did not receive a call from your wife, therefore, no order was processed for you.

If you feel this is an, error, please forward a copy of the credit card statement showing the charge for the order. You may send this information to: ******* ********, ******** **** ******* *** *** ******* ** *****. We: will review the information upon receipt.

If you have any further questions or concerns, p: ease contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/31/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Have tried contacting this company on several occasions with no response, finally got through one day and the lady asked me what the problem was and I told her all I got was 2 channels, and I would like to return it, she then told me she could not find my account but did some searching and some how found it, thought that was very weird but I was happy she found it. She then told me she was going to send out a box to send it back and the money would be returned on m card, well neither one of those things happened and I have tried calling spent hours on hold while I just let it sit on speaker phone all day and nothing!!! I want to return this useless product and have my money returned to me PLEASE!!!

Desired Settlement: I would like my $***** returned to me....

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

We were unable to reach you by telephone and are unable to locate your order in our files. Please contact me directly at (**** ******** with the name and address the order was placed under so that we can resolve the matter for you.

Sincerely,

 

******* *********

Director of Program Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/23/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: This claim is for non receipt of item ordered and no one has ever answered my phone calls in regards to this matter. Clear Cast has extracted my funds from my account and no product delivered. I wish to obtain full refund for non-delivery of item.Fraudulent company selling an inferior product to consumers!No: ********Order Date: 09/27/2013 08:58 PMBilling Address:****** *********** ** **** ******** ***** ** ***** ************ ****** ********************.Order Details Qty - Item Description (price)1 - Clear Cast TV Antenna ($******Sub Total:*********** Tax:$0.00Shipping:***.**Order Total:$*****

Desired Settlement: This claim is for non receipt of item ordered and no one has ever answered my phone calls in regards to this matter. Clear Cast has extracted my funds from my account and no product delivered. I wish to obtain full refund for non-delivery of item of ******.Item of interest: after a phone call and 30 minute wait, there response:******** cust svc rep responds on phone call which took 30 minutes to answer and don't call us, will call you was there response.****** *******************

Business Response:

Dear *** *********

We sincerely apologize for the inconvenience you have experienced with your recent order.

Our records show that you placed the order for the Clear Cast Antenna on September 27, 2013. The order was shipped to you on October 4 and is expected to arrive at your home at any time now. Per your discussion with our representative on October 11, you may refuse the package for a refund. When the package arrives back at our facility, your refund will be processed within 3-5 business days.

If you have any further questions or concerns, please contact me directly ** ***** *********

********** ******* ******** / Director of Program Management

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

****** ******* 


 

 

Clear Cast digital antenna; Order No:***************** Built Technologies. BBB complaint was assigned ID *******.I have rejected the item due to fraudulent item regarding the digital antenna. I have rejected the shipment as it arrived 17 days late and item is NOT warranted as described to include BBB posted message regards to Brilliant Built Technologies (Clear Cast).Numerous attempts via phone and bogus email addresses provided and no response from vendor, I would like to receive a full refund for the digital antenna plus shipping cost.
Full refund to include additional shipping cost to ensure delivery of item in the alloted timeline.They state a 30 day window for return of item, delivery time exceeded the normal postal delivery, I had to take the item to nearest post office and pay for return shipment to ensure that Clear Cast would receive in the alloted time for full refund.USPS tracking and receipt * **** **** **** **** **** ** *** ******** **** ** ***** **** *** **** ** *** ******* ** ****** * ****** ******** ****** *Desired Settlement: Refund

Business Response:

We received your return on October 28, and a refund in the amount of*** was issued to your Visa card ending in **** on November 1.

If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/17/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: They guarantee a 30 return policy but I cannot get thru to the company on the phone to return the anntena that they advertised to pick up extra channels on the TV. It did not work on my TV. I want my money back and to return the items before 30 days.

Desired Settlement: give me a refund that I payed and an paid invoice to return the mechandise back.It was deducted from my account on 11/01/13 for the amount of ******* dollars.Debit Card W/D: DEBIT CARD CLEAR CAST ************ ************ ** Date 11/01/13 2 ********** * **** (********

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antennas.

Enclosed is a postage-paid return label. Upon receipt of the merchandise, a full refund in the amount of **** will be issued within 3-5 business days.

If you have any further questions or concerns, please contact me directly at (**** *********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 

 I did not recieve in the attachment a enclosed postage paid return label?? 

Regards,

******** *********


 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/16/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered a receiver for the TV through internet, saw advertised in the local paper.Doesn't work, dont receive any channels, trying to return it. No answer on phone or email address. was ****** dollars.

Desired Settlement: Credited to my credit card I ordered it on.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antennas.

Rest assured, *** *****, the service you received is not typical of CompTek's level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.

Your purchase, dated September 16, 2013, was covered by a 30-day money back guarantee. Because you were unable to reach our service center, we are honoring your request to return the merchandise for a refund. Our return address is: **** ******* *** *** ******* ** ******

Upon receipt of your return, a. refund will be processed within 3-5 business days. if you have any further questions or concerns, please contact me directly at (**** *********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I will get back in touch with you if they do not refund my money after I send back the item. This will take more than 10 days. So don't close the case yet, please.

Regards,

****** *****


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/13/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order #: ************ UPS#: ****************** In the beginning of November 2013, I bought and paid for an antenna and converter for ****. On November 7, in postal mail (UPS handed over to post office) I received an antenna, but no converter. The package is about 4 inches by 14 inches. Since then... I tied to email comptek 2 times on this order, but to no avail. I've placed 5 phone calls, but to no avail. On Mon 11/25 at 1:12 PM******** from Universal Commerce called and left a message and ended with "phone call 1." Today (12/2), I called and waited on the phone line and after 28 minutes was disconnected with a busy signal.

Desired Settlement: Would like to receive the converter as already paid for. Total paid $****** on credit card.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

Rest assured, *** *******, the service you received is not typical of Heat Surge's level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.

We are sending the converter box to you under separate cover. Please allow 7-10 business days for the merchandise to arrive,

If you have any further questions or concerns, please contact me directly at (**** *********

Sincerely,

******* ********* Director of Program Management

Consumer Response:

email from cons that he got the other part to his order

*** ******* 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am filing this complaint on behalf of my 92 yr old grandparents. They subscribed to Senior Mobile when they saw an article about the service in the local newspaper. While it appeared to be a great deal, it has been anything but what it appeared.Since the beginning of August, my dad and I have spent countless hours trying to resolve issues with this company. It was almost impossible to call customer service--the phone would ring endlessly. When we finally were able to speak with them, we informed the representative that one of the phones they sent (there were two originally--one for each of my grandparents) would not hold charge. We sent the phone back to the company, as directed, and they then sent us TWO new phones with new numbers. There was no indication if the phone that worked was still operable or if we were supposed to send that back as well, and we spent more time trying to contact customer service to figure out the problem. Neither one of the new phones they received was operable. We then had to spend more time and frustration calling customer service--we were put on hold for two hours of time. When we finally were able to speak with someone, it was impossible to understand the representative, creating more confusion and more frustration. We were re-routed several times to various people in the customer service department, each time getting nowhere. Finally, just last week, my grandparents received ANOTHER new phone. Just like the other phones, it would not charge.It's now been almost FOUR MONTHS since the original order. We are disgusted with the lack of customer service and the cheap phones that do not work. The lack of customer service makes it impossible to meet the return policies. For a company that claims to ease the use of cell phones for seniors to promote their safety, the service is anything but easy.

Desired Settlement: My grandparents would like a complete refund and to never have to deal with this company again. I can provide their names and contact information.

Business Response:   

We sincerely apologize for the inconvenience your family has experienced with the order of the Senior Mobile Phones.

Per your conversation with our Customer Service Manager today, you are authorized to return the merchandise to us for a refund in full in the amount of *****

If you have any further questions or concerns, please contact me directly at (**** ***-*****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I greatly appreciate your help in resolving this issue for my grandparents.

Regards,

***** ****

 


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On August 14, 2013 I responded to a full page ad in our local paper for your "**** **** Senior Mobile Phone by calling************** as advertised (followed by "****" code number in red). As promised the phone arrived in about 7 to 10 days. It had a defective SIM card which rendered it inoperable. The instruction letter which came with the phone directed me to call *************** Senior Mobile Customer Service for "support" on questions regarding use of the instrument. The letter also stated, "Sim/Plan questions are directed to Lyca Mobile." Lyca Mobile Customer Service phone number is listed as ***************I called ************** (Senior Mobile Customer Service) and reported the defective SIM card and was told it would be shipped within 10 --14 days I believe. As of this date, November 1, it has not arrived. Multiple calls, 4 or 5 to Customer Service and even one to Lyca Mobile (usually requiring to wait on hold for 10 to 25 minutes before talking to a real human being), have yielded no results except two months of expressions of regret and apologies and being told SIMs are on back order. So now Senior Mobile has $*** (*** + warranty + shipping) of our money and we have excuses and no mobile phone. We should receive some monetary credit for this unconscionable wait.

Desired Settlement: Please do what you can to expedite this frustrating matter.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your purchase of the Senior Mobile Phone,

Per your conversation with our representative, as of November 18, you have received the STM card replacement. We also see that Lyca has informed you there is no service in your area. You advised our representative that you may get another SIM card elsewhere and. keep the Senior Mobile Phone. However, if you like, you may return the phone to us for a full refund.

We are enclosing a pre-paid postage label to you under separate cover in the event you would like to return it. If you decide to return the merchandise, a. refund will be processed within 3-5 business days from the time the merchandise is received.

If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: End of July 2013, ordered Senior Mobile phone. Paid about $****** for activation and 1 yr ext warranty on credit card. First phone did not work, sent it back, received a second phone, it does not work either. Called company they said part need on back order. Now the company can not be reached by phone, calls are not answered or you wait on hold for lengthy times and still no assistance comes on the line.

Desired Settlement: At this point, just want a refund made to credit card. Have had 2 phones and neither work.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your purchase of the Senior Mobile Phone.

Our records show a refund check in the amount of **** was mailed to you on November 13.2013.

If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/10/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased 4 clear cast tv antenna's totaling $******.I wanted to return them because they do not work. I stayed on the phone for 30 min. then 16min and then 6 min. I never spoke to anyone. When I called the number to place a order in no time I had someone to help me. Only thing I wanted was to verify where to return them. Disatified before I tried to call, now I am more dissatisfied. I am truly disgusted now. This co. appears to be a big rip off/scam. I hope no one else is taken in by them. we are on a fixed income and were trying to lower our monthly expenses. I just want others to know that these antennas are not any goods.Don't waste your money. sincerely *** *** ***** *******

Desired Settlement: I would like my money refunded as soon as possible. and let others know not to waste there money.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antennas.

Rest assured, *** *******, the service you received is not typical of CompTek's level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.

Our records show your return was received on October 22, and a refund in the amount of $*** was issued to your ********** on October 24.

If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/9/2013 Advertising/Sales Issues
12/5/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I order two antennas for my TV on Nov.1,2013 and was told it would ship within 72 hours. I gave them my correct address even spelling it out for correctness/ they also had my phone number. Two weeks later I still had not received my merchandise and when I called customer service I was told it never went out because they did not have my address. I immediately cancelled the order and was told I couldn't cancel it. I asked to speak to a supervisor and was told that none were available and that SOMEBODY would call me back but they didn't know who or when. When I continued to ask for someone right now the representative HUNG UP ON ME. She said she put in the cancellation but I got no conf# or anything. I truly believe this company is ALL a scam. I have also called my credit card company and they have put in a dispute but the company has to respond to it and I'm not sure they will.

Desired Settlement: refund for my $******

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antennas.

Rest assured, Ms.******, the service you received is not typical of CompTek's level of customer satisfaction. An investigation is underway regarding your conversation with our representative on November 12 as this type of behavior is not tolerated by CompTek.

Our records show our supervisor, **** returned. your call at 12:51pm the same day. At that time, she explained a refund would be processed in the amount of $***. This transaction was complete to your Mastercard on November 13.

Thank you for bringing this matter to our attention. If you have any further questions or concerns, please contact me directly at (**** ********.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/2/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered the Clear-Cast antennae on 9/11/13 and a few days later after reading the reviews of the product I called back to cancel the order and was informed it had already shipped and to simply refuse service of the delivery and once they received the item back my refund would be processed.On or about 9/17 I refused service of the delivery. On or about 9/30 I called to inquire about the status of my refund. I was told by the customer service representative that she was "unable to look up my order because the system is down" and she would "give the message to a customer service representative and they would call me back with the status of my order". No one called me back.On October 31, I called the customer service number and after spending 25 minutes on hold, a customer service representative informed me that she was "unable to look up my order because the system was down" and she would "give the message to a customer service representative who would call me back with the status of my order". This is obviously a blatant lie followed by more lies. First, the number I called is listed as the customer service number but you are not connected to someone in customer service. Secondly, she has to give my message to a "customer service representative" to call me, because "they cannot take incoming calls" I ask you, what good is a customer service number that does not give you customer service and that customer service doesn't take INCOMING CALLS? Thirdly, no one ever does call you back. Lastly, a company's order systems are not down for over a month - that is just ridiculous. I have more that 30 years of business experience and an order system is not going to be down A DAY let alone over 30.I have not received my refund. There is absolutely NO OTHER explanation for what I have been told and experienced EXCEPT that of dishonest business practices - probably designed to delay in order to negate the buyer's ability to file a transaction dispute with their credit card company within the 60 day time limit.

Desired Settlement: I would like my *** refunded.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antenna.

Rest assured, *** *******, the service you received is not typical of CompTek's level of customer satisfaction. Our records show the package was refused on September 19, however, it did not arrive back at our facility until October 15.

A refund in the amount of $** was issued to your **** on October 18. An additional refund of $** has been issued today to complete your refund in full.

If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/2/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: we Ordered the antenna advertised on the full page add in our local newspaper. We were told it would come between 3-7 days. we did not get it after a week and we called and they said give it till friday and we will call you with a tracking number so you can have an exact date of arrival. we waited, and now its been two weeks. we called back the line was busy,busy,busy. we called an alternate number three times and everytime they transferred us it hung up on us. we finally got a ringtone on the number listed as the customer service and were on a loop for over twenty minutes, all the while the recorded message saying wait time is 8 minutes several times. Twelve minutes later wait time went from 2 minutes to 3 minutes back to 2 minutes and so on. The rep said there was some kinda system maintenance and all calls were being routed to her and all she could do was take messages and maybe they would get to the right person and we should get a call within 24 hours. We never got a call the last time someone was suppose to call. We have no way to demand a refund. Please help. Does this entity fall under the Fair Trades commission or the PUC? who can we call next?

Desired Settlement: Please have this company send my money back and never advertise here again.They should be penalized for bad faith practices or something.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antenna.

Our records show your order was shipped on October 12. Unfortunately, no signature was required for delivery, and the package would have been simply left at the door. Per our conversation today, a full refund in the amount ** *** has been issued to your**** card.

If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/27/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Three cell phones ordered 8/17/13 and arrived aprox 3 wks later. The phones were studied by advisors and advised customer that they would not serve purposes for customer. Hence they were to be returned thru *** ** 9/4/13 as evidenced by printout included in 2 original packages. 2 phones in 1 and 1 in the other. At this time packets were out of customer's hands and into the post office system. ***** returned them to sender who gave them back to ***** care. Then ***** delivered 2 packets to customer himself with explanation they were too swamped with work. Customer returned both packets to **** at time of their delivery to him. They were immediately put back in system. No response till 10/7/13, when both refund checks reached customers bank. We claim that all 3 phones were returned within 3 or 4 days maximum of receipt and we should receive full refund of checks received were $82.45 & 137.75 = $220.20. Only for initial investment of $114.00 and 224.00 = $338.

Desired Settlement: Full refund - for hold of phones for under 10 days. Return condition within 10 days of receipt in like new condition less shipping charges and 15% restocking fee if applicable.

Business Response:

Dear Mr. *****

We are sorry to hear that you were not satisfied with your purchase of the Senior Mobile Phones.

Our return policy is included in each advertisement, is explained at the time of sale, and is also included in writing upon delivery of the merchandise. This policy states. "Consumers may, at their own expense, return the Senior Mobile within 10 days of receipt in like-new condition for a refund less shipping and a 15% restocking fee. No returns after 10 days."

Our records show that you returned the merchandise within the 10-day money back guarantee, therefore, your refund was processed and sent to you minus the shipping and restocking fee. If the package had been received after the 10 days, the return would not have been eligible for a refund, and the merchandise would have been returned to you.

Unfortunately, we are unable to grant your request for a full refund. If you have any further questions or concerns, please contact me directly at ***** ********.

Sincerely,

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/27/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently read a BBB review of Clear Cast, indicating failure of the product to perform as stated. I am one of these individuals and have had the product for over 60 days (it took that long to get the proper assistance to hook it up). Is there any guarantee that the company will continue to issue refunds? I also found the product to be inferior. We hooked it up properly (I had a cable expert assist me), and even he could not get it to work. It also does not stay suctioned to the window. Thanks.

Desired Settlement: I'd be happy with a full refund / credit back to my ***** I have all the packaging, so can return the product intact.

Business Response:

We are sorry to hear that you are not satisfied with your order of the Clear Cast Antenna.

Our records show that you placed the order for the Clear Cast Antenna on June 28, 2013, and the order was shipped to you on July 1. Your purchase was covered by a 30-day money back guarantee. CompTek feels this is a fair amount of time to evaluate the product.

Although your purchase is well past the 30 day guarantee, as a one-time courtesy, we will authorize the return of the product for a refund less shipping. You may return the product to: Returns Dept., 8000 Freedom Ave NW, Canton, OH 44720.

If you have any further questions or concerns, please contact me directly at ***** ********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/21/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This company markets cell phones to seniors advertising FREE phones. This is a completescam. They charge a $97 activation fee plus $41 S&h for a totla of $138.The phone is a cheap plastic phone with no value.I ordered the phone the end of August and called about the middle of September to return.I was told to drop it in the mail and would receive a refund. About a week latter the phone was returned to me to pay postage, so I took it to the post office and mailed after paying $8 in postage. About two weeks later I recived another phine in the mail. I have mailed that phone back to Senior Mobile and have contacted my credit card company to reverse the $138 charge.This company is a scam that is taking advantage of seniors. The phone they are giving awayfor free only includes 120 days of activation and the phone is deactivated. Anyone could get a phone for less than $138 for 120 days.

Desired Settlement: complete refund

Business Response:

We are sorry to hear that you are not satisfied with your purchase of the Senior Mobile Phones and would like to take this opportunity to clear up any misconceptions you may have.

The advertisement fully discloses in the "How to get the phones free" section. "CompTek is authorizing the giveaway of the easy-to-use cell phones to everyone who beats the 48-hour deadline to cover just a one-time $97 activation fee and shipping." In addition, there are no less than five other references of the activation fee within the advertisement. The activation fee was also explained at the time the order was placed with our National Toll Free Hotline.

Our records show we received your return on October 28. Normally, as the return policy states, a restocking fee and shipping and handling would be deducted from your refund. However, due to the inconvenience you have experienced, we are issuing a refund in full in the amount of $138 today to your Visa card.

If you have any further questions or concerns, please contact me directly at***** ***-*****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/16/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Information manual directed to **** to get nationwide anytime minutes. My daughter attempted to charge phone (did not charge) and employee at **** ** ***** *** **** told her he could not determine what kind of phone (manufacturer) therefore no minutes available.

Telephoned customer service, told they had nothing to do with customer service. Asked for supervisor and was given Comptek #. Not able to reach anyone and am still in possession of phones. Googled and read about scams of this company. Looked up BBB.

Desired Settlement: Phones accepted on return, refund $224 (cost on****), waive restocking, shipping and handling. Also $25.00 for calls, gas to **** store and loss of time.

Business Response:

We apologize for the inconvenience you have experienced with your order of the Senior Mobile Phones.

Our records show the order was placed on July 18, 2013 and shipped to you on July 19. As the advertisement explained, "You can call family and friends too because the Senior Mobile phone comes with 100 anytime minutes good For sixty days. After that just dial 7768 on your Senior Mobile phone to reload your phone with unlimited minutes as an added option with nationwide coverage, no long distance charges, no contracts, no deposits and no monthly bills".

If you do not re-load the minutes directly at the end of the sixty days, minutes cannot be applied because the mobile phone will need a new STM card. This may be why Spot Mobile was unable to assist you.

Your purchase was covered by a 10-day money back guarantee, which has well passed. However, as a one-time courtesy. we are sending a pre-paid postage label under separate cover to return. the phones. Upon receipt of the merchandise, a refund in the amount of $224 will be processed within 3-5 business days.

If you have any further questions or concerns, please contact me directly at ***** ********.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ******

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/7/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Senior Mobile phone online 8-17-13. Received it a few days later. Returned it in early Sept. Paid $114 for it and should receive a refund of about $99. No refund received as yet. I have been phoning them at **************,, for several days about my refund and all I get every minute is an excuse for not answering and just hold on. I held on for over 15 mins. one day and 10 mins. every other day. No response. I am wondering if this is a scam and they just put people off by asking them to hold on every second or so. I am getting very annoyed at not having my phone calls answered. Is there anything you can do to see why this is happening? I would certainly appreciate any help you can give me. Thank you. ****** *******.

Desired Settlement: Refund

Business Response:

We apologize for the inconvenience you have experienced with your recent order.

In reviewing our records, we do not show receipt of your return of the Senior Mobile Phone. We show that on October 17 you spoke with our representative who explained there was no record of the return. At that time, you were advised to trace the package through the carrier you used to return the product.

When the results of the tracer have been received, you may forward them to: Senior Mobile, Attn.: ******* ********* **** ******* *** *** ******* ** *****.

If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/6/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 2/22/2012,an order was placed with Brilliant Built Technologies for two[2]clear-cast antenna,I received them within 30 days,I used them until May of 2012,at which time I began to expierence difficulties with the antenna,but continued to use them.In late Febuary 2013 I had moved to a different address,connected the antenna and I got extreme difficulty in receiving T.V. stations.I had returned them to the manufacture,on September 5,2013 with a phone call to customer service explaining my problem,I was assured this would be handled in a quick and timely manner,but customer services tries to avoid my call by telling me that a"Manager"will call me back within a week,or they tell me they have no record of a return,orthey just give me the run-around.

Desired Settlement: I feel I should receive a full refund,as I was promised by a customer service representive when I first called.Since I have been largely ignored,I feel within fair business practice,Ishould get fair compensation.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antenna.

Our records show that we received your return on October 1, 2013. A refund in the amount of $94 was processed and mailed to you on October 10. Perhaps, your letter and the refund simply crossed in the mail.

If this is not the case, or if you have any further questions or concerns, please contact me directly at ***** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/6/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: A relative contacted the BBB of Sioux Falls SD and found out that there was over 100 complaints of fraud and we don't want to risk disconnecting our present cable only to find out it doesn't work and we'd have to pay a lot of money to reconnect. If we open the package of merchandise that they sent us, they won't accept it back and its costs 15.00 to send it back. They deducted the money out of our bank acct by using our debit card automatic withdrawal. Also we were told that we live too far away from our main **** ** station for it to make a full contact. People living very very close to it would be possibly successful.

Desired Settlement: We want $230. settlement paid back to us which includes postage and shipping.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

Your purchase was covered by our 30-day money back guarantee, which means you had 30 days from the date of receipt to open the package arid try the product to see if it met your expectations.

Our records show that you returned the antennas and converter boxes, which we received on October 15. refund in the amount of $210 was issued to your ********** on October 21. This amount is the purchase price less shipping as was explained at the time of sale and in viaiting upon receipt of the merchandise.

However, as a one-time courtesy, we will honor your request to receive a refund for the original shipping and handling and the return postage. This refund in the amount of $20 is being issued today to your Mastercard.

We trust this resolves the matter to your satisfaction. If you have any further questions or concerns, please contact me directly at (**** ********.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a TV antenna and a digital box for TV. Digital box was under warranty. It quit working. They told me to send it back. I did. I never received nothing back. They claim they send me a check. They did not. If they did why can't they show me a copy of a cancelled check. They can't for I never received one.

Desired Settlement: My $40.00 refunded.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

Our records show that you returned the converter box on July 31, 2013. A refund was processed at that time, however, per your instructions, the refund was stopped and another converter box was shipped on August 6. On August 13, you reported that another Clear Cast Antenna was sent to you instead, of the converter box. Our representative advised to return the Antenna and the correct item would be sent. On September 16, our records indicate a converter box was returned, however, no action (replacement or refund) was taken because our representative misread the account as already refunded.

We apologize for the error. Rest assured, *** *****, the service you received is not typical of CompTek's level of customer satisfaction. The necessary steps are being taken. to ensure this type of situation does not reoccur.

A refund of S40 is being processed. Please allow 3-5 business days for the refund to arrive. If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Was in the Maui newspaper. May 21, 2013, Purchased Clear Cast Antenna & 2 yr ext warranty. Paid $80.50. I've tried in vain calling these people over and over again and each time I'd get a different person, 2 people told me they would send return label, when it didn't get here I called again. Now they said they don't give return labels, its always a different story. The last person I talked to was ****, she was really rude and started yelling, I tried returning the antenna thru UPS, but the man said without a proper return label cannot do. I even went thru my credit card. They said to contact these people, if cannot then would try to help when it comes down. This company isn't honest.

Desired Settlement: Requesting to get my full refund of $80.50.  Thank you.

Business Response:

We are sorry to hear that you are not satisfied with your purchase of the Clear Cast Antenna.

Per our conversation today, you have received a refund check in the amount of $38.22. Because you attempted to return the merchandise Within the 30-day money back guarantee, we will process another refund in the amount of 42.28 to complete your refund in full.

Rest assured, *** *******, the service you received is not typical of CompTek's level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.

Thank you for bringing this matter to out attention. If you have any further questions or concerns, please contact me directly at (**** *********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9765476, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ** *******


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/19/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Purchase via my credit card approx. March 2013 NetGrabber receiver. As of today 9/26/13, I have not received the product. I paid $132.00.

Desired Settlement: Full Refund or the product.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

In March, a notice was sent to you explaining that the demand for the NetGrabber had been overwhelming and your shipment was delayed. Another notice was sent to you in May stating the order was further delayed. Also, a final notice should have been received explaining that your order was cancelled because we cannot fulfill your order at this time.

Orders are not billed unless they are shipped, therefore, your credit card was never charged for this purchase.

If the NetGrabber becomes available in the future, we will contact you, giving you the opportunity to reorder. If you have any further questions or concerns, please contact me directly at (**** *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This is in reguards to their Clear-Cast product, which doesn't work. I have returned their product over a month ago and called the customer service number over and over and it always "busy" It infuriates me that their sales line to place an order has plenty of people to take your call yet when you want to call and check on a refund there is no one to answer! I want to be contacted about getting my refund and I deserve additional credit back for the time spent trying to contact this company. Terrible customer service and company!

Desired Settlement: I want to be contacted about getting my refund and I deserve additional credit back for the time spent trying to contact this company. Terrible customer service and company!

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

Our records show your return was received .on September 181h, and a refund in the amount of $98 was issued to your Visa card on September 23rd.

If you have any further questions or concerns, please contact me directly at (**** ********* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They printed a full page ad in ******* ******** ***** Newspaper Friday July 19, 2013, implying that the first seniors to call would get a free cell phone & free minutes to use whenever they wanted with no contracts and 100 minutes a month for calls, besides emergency. The phone wasn't free & you had to pay a one time activation fee of $97 & ship, and they talk you into another phone for free with no shipping fees so you get 100 anytime minutes on each phone per month. It wound up costing me $187.44 for 2 cheap phones, I mad a few calls on one phone and never used the other one, I was getting ready to go away for a week, and My phones didn't work, I called and they told me I had to call another number, because they wanted to charge me for minutes. I told them I was a senior and the minutes were free. I tried calling the other number,************** an no one answers, and then another Number **************, and noone answers. I couldn't even get incoming calls on either phone, made in China, of course. So, I like thousands of struggling seniors have been scammed by a company that's targeting Seniors promising free Senior Mobile phone and paying more than any other phone company. I could have bought a smart phone for what I paid for that piece of crap, and I probably used 10 mimutes on one phone, and now I have nothing but 2 cheap, no good phones. I think it's a disgrace that companies like this are allowed to advertise in our newspapers, and target Senior's who now can't even call for help, if they need too. I hope you can do something about this company before they take advantage of more people like me, who just wanted a cell phone for emergencies, and wound up losing my money.

Desired Settlement: I want my $187.44 returned to me. I also think that they should not be able to advertise it as a Senior Mobile phone, that can save your life, who even knows if it dials 911, if the phone doesn't stay on to make calls to anyone. I think the company is a fraud, and they're targeting seniors, who don't read or know what's in all the print clearly.

Business Response:

Dear *** ******,

We are sorry to hear that you are not satisfied with your purchase of the Senior Mobile Phones and would like to take this opportunity to clear up any misconceptions you may have.

The advertisement fully discloses in the "How to get the phones free" section, "CompTek is authorizing the giveaway of the easy-to-use cell phones to everyone who beats the 48-hour deadline to cover just a one-time $97 activation fee and shipping." In addition, there are no less than five other references of the activation fee within the advertisement. The activation fee was also explained at the time the order was placed with our National Toll Free Hotline.

Our records show the order was placed on July 12, 2013. Your purchase was covered by a 10-day money back guarantee and a 30-day replacement guarantee, which was disclosed in the advertisement, at time of sale, and in writing upon receipt of the merchandise. As a one-time courtesy, we will authorize the return of the merchandise for a refund. Enclosed is a pre-paid label for your convenience. Return must be received by November 1st to receive a full refund.

If you have any further questions or concerns, please contact me directly at ***** ********.

Sincerely,

 

******* ******** ******** ** ******* **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ******

 

I just want to be sure you got my response to accept this offer, I did not receive a pre-paid label from them, yet. Will you please see that they send one to me. Thank you very much for your help. I went to ********'s and got a new phone that does everything, for $19.95  and a card for $10 good for 90 days to talk. I feel so bad for all the people that paid what I did, for their senior mobile phone, that they paid so much for.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchase 4 Clear Cast X1 Digital Antenna at 50.00 each plus shipping and handling. I was informed if I did not like the product I could get complete refund. I even specified the amount of money I expected to receive if, I returned the product.The product arrived 9/13/2013 and I was not satisfied because in this area I only received 6 channels. They advertise more channels even the package showed more. The problem is when I got ready to return the product the company is charging a 22% restocking fee which they did not revival during the conservation. Plus they are not refunding shipping but I have to pay to have the product returned. The product was sold under Clear Cast Digital Antenna but I see this was just a play on words. The company name is Universal Commerce but everyone in Arkansas have of*******, and Clear Cast I see is just a play on words. If, they said Universal Commerce no one would purchase the product because it had no marketing name. They took out a full page at in the *** ***** and they did not mention the restocking fee when they spoke about returning the product for a full refund. I am returning the product 9/14/2013 and I am due a full refund. They were not forthcoming regarding the restocking fee. I am not sure I will get the refund. The product will have a return receipt and some form they will have to sign for it. I purchase four (4) one for each TV

Desired Settlement: Full refund including the restocking fee, and shipping. I had to pay to return the product and they still charged a re-stocking fee.

Business Response:

We are sorry to hear that you were not satisfied with your purchase of the Clear Cast Antennas.

Our return policy states items can be returned for a refund, less shipping, within 30 days of the purchase. Only after 30 days does a restocking fee apply. Our records show that your purchase was made on September 6th and returned to us on September 24th, therefore, the restocking fee does not apply. We apologize that our representative provided inaccurate information regarding this policy,

We are issuing a full refund in the amount of $210. This is the amount you were charged for your purchase.

Thank you for bringing this to our attention. If you have any further questions or concerns, please contact me directly at ***** *********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[I'm still waiting for the phones ded deposit it in my account. what company did not indicate how long this would take even though they indicated the amount was $210. I'm waiting to see exactly how much money did they do with funds in my account or are they sending me a check they made no indication of a method of payment. I believe they need to train their employees better because this was miss the taste in representation of the fact. I still believe the Company was a play on the people of Arkansas because the name was so simular to another well know Company in Arkansas and that is why the produce was only sold in certain states. I believe this company should be monitored by the adjutant 

 attorney general office and the product name needs to be changed or the company name should be what is listed. this case is not close until all funds have been returned.

Regards,

****** ********


 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Indoor Antenna returned for refund, product not usable as advertised. Product was returned back on Jul.5 (tracking number available) and this is the time no refund has been made on my card. Following calls and emails have been made/sent with no response back.

Desired Settlement: I request immediately refund.

Business Response:

We sincerely apologize for the inconvenience you have experienced with your recent order.

In checking our records, we do not show your return. However, with the information you have provided, we were able to locate a return postmarked July 5th in ****** *******. This return had no name and address on or inside the package, nor was there a note or packing slip included inside. Therefore, we were unable to process a refund without any identifying information.

Because we were able to match this information with yours, we are processing a refund check in the amount of $63. Please allow 5-7 business days for the refund to arrive.

If you have any further questions or concerns, please contact me directly at ***** ********.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/5/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I saw a full-page *** ***** advertisement of this company's Clear-Cast X1 Digital Antenna and ordered two of them. I paid for shipping and handling. Unfortunately, the quality of the product fell quite short of their advertisment. I was able to see fewer channels than my $10 rabbit year antenna even while trying out at various locations in the house and using auto-programming feature on my TV. I called to return back and they said they will only refund the cost price of the equipment and not the return shipment price. So I already paid for handling and shipping expense while coming in, now I will have to pay for going out also. This is deception. They lured me by their ad and sold me a piece of crap. Please let me know what can I do to get the full refund including shipment.

Desired Settlement: Full refund including shipping and handling expenses.

Business Response:

September 19, 2013 

 

*** ****** **** ***** ******** *** ****** ********** ** ***** **** *** *****

 

We are sorry to hear that you are not satisfied with your purchase of the Clear Cast Antenna.  

 

Our records show that you are requesting to return one of the two purchased. As a one-time courtesy, we will include the original shipping and handling with your refund. You may return the Clear Cast Antenna to: Returns Department, 8000 Freedom Ave NW, Canton, OH 44720. Upon receipt of the merchandise, a refund in the amount of $63 will be processed within 3-5 business days.  

 

If you should have any further questions or concerns, please contact me directly at  

(**** ********. 

 

Sincerely, 

 

 

******* ******** ******** ** ******* **********

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/5/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Sent $114.00 for what was called an activation fee and shipping costs. Phone was to be free if ordered within 48 hours of ad in the ***** ** ****** Journal. So far no phone has been received. My checking account shows the company cashed my check for $114.00. Have called company without success in getting a response to my problem.

Desired Settlement: Refund in full.

Business Response:

September 20, 2013

 

*** **** ********** *** **** *** ***** ****** ** ***** **** *** ***********

 

We sincerely apologize for the inconvenience you have experienced with your order of the Senior Mobile phone.

 

Our records show we received your check on September 3, 2013. All check orders are held for 10 days before they are released for shipment. Your order was shipped on September 13 and has arrived at your local post office today, September 20. Your order will be delivered by your regular postal carrier.  

 

If you should have any further questions or concerns, please contact me directly at

***** *********

 

Sincerely,

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/5/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: clear-cast took a full page add in our newspaper ********* ***** ***** and said that their digatal antenna would work for the zip code. One of which was ours. At a price of 69 dollars total. I received their product. After trying it at several locations in ********, we could not get any type of a signal, now they want a restocking fee of 20 percent, also minus shipping. to give any kind of refund. What a scam,, NOT HAPPY **** ****

Desired Settlement: Have them charged with false advertisment and repay all cost for return of product.

Business Response:

September 19, 2013

*** **** **** **** **** *** ********* **  *****   **** *** *****

We are sorry to hear that you are not satisfied with your purchase of the Clear Cast Antenna.

As the advertisement explained, consumers can get free broadcast tv with no monthly bills. The Clear-Cast antenna pulls in free, over-the-air broadcast signals in digital format. If, for any reason, the antenna is not pulling in any channels, the product is covered by our 30-day money back guarantee.

Therefore, you may return the Clear Cast Antenna to: Returns Department, 8000 Freedom Ave NW, Canton, OH 44720. Upon receipt of the merchandise, a refund in full in the amount of $70 will be processed within 3-5 business days.

If you should have any further questions or concerns, please contact me directly at

(

**** *********  

Sincerely,

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the Senior Mobile cell phone for my husband. The first thing the battery wouldn't work called them talked to ***** 8-12-13 Faulty battery, it was on backorder would ship to me as soon as they come in. Received the battery 8-30-13. After putting the battery in the phone 3 times finally charged still couldn't use phone. By that time it was too late to send it back thru no fault of mine. Talked to ******* 8-19-13 the battery was shipped but I didn't get it until 8-30-13. then labor day the SeniorMobile was closed. They didn't tell me the phone had NO minutes if they had told me I would have ordered min to be placed on the phone. All they told me the phone would be ready to use when I received it of course the battery was NO good so by the time I got the phone charged it was too late to send it back. I let them sell me 1 year extended warranty on it. When I called today 09-03-13 all they will do is send me another phone after I send the other one back. That means postage and of course insured mail more dollars added and another month added to handle all this back and forth. The only reason they will send another one is the extended warranty. I really think I would be crazy to trust another phone from them. I can't understand how our government can let them stay in business and fleece the senior citizens out of their money by false advertising. It was real hard for me to understand the directions to get it all set up for general cell phone use. They told me it would be ready for use when I received it. I would just like to have a refund of my $83.00. I think I can dial 911 on my reg. cell phone if I have too

Desired Settlement: just refund my cost of $83.00

Business Response:

September 12, 2013 

*** ****** ***** **** *** ****** ** ******* ** ***** **** *** ******

 

We sincerely apologize for the inconvenience you have experienced with your recent order. 

 

Due to the delay of your replacement battery, your money back guarantee started from the time you received the new battery on August 30th. We apologize that you were misinformed. You may return the Senior Mobile phone to: Returns Department, 8000 Freedom Ave NW, Canton, OH 44720.  

 

A full refund in the amount of $83 will be issued within 3-5 business days upon receipt of the merchandise.  

 

Thank you for bringing this to our attention. If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company runs ads in local papers targeting seniors for free cell phones. Wording in the ad confused my 90 year old father into thinking there was absolutly no cost to him. The only thing free about this phone is 911 calls, which are free from any cell phone. One can return the phone at their own cost, however unless the phone is returned within 10 days, no money is refunded. The charge for activation is $97, which they state is half off the normal charge, and is outrageously high. The first 100 minutes that come with the phone expire in a short 60 day time period, after that minutes must be purchased but no cost is shown. The fine print on returning the phone also states, that this company is not responsible for any phones lost whilst enroute to them. This means one must require a signature from them for proof of delivery. However the phone was simply left on my father's front step, no signature required to prove he received it. Elderly people should not be targeted by such scare tactics that the advertisement shows, nor should they be confused by word trickery.

Desired Settlement: Credit back to my father's **********, in full.

Business Response:

August 14, 2013 

*** **** ****** *** ********* ****** ********* ** ***** **** *** *******

 

We are sorry to hear that you are not satisfied with your father’s purchase of the Senior Mobile Phone and would like to take this opportunity to clear up any misconceptions you may have. 

 

The advertisement fully discloses in the “How to get the phones free” section, “CompTek is authorizing the giveaway of the easy-to-use cell phones to everyone who beats the 48-hour deadline to cover just a one-time $97 activation fee and shipping.” In addition, there are no less than six other references of the activation fee within the advertisement. The activation fee was also explained at the time your father called our National Toll Free Hotline to place his order. 

 

As you correctly observed in your letter, 911 telephone calls can be made from any cell phone for free, however, there are several advantages the Senior Mobile Phone has over a regular cell phone for this feature. 1.) The Senior Mobile Phone has a one-touch emergency button that automatically calls 911 without physically dialing the numbers 911; regular cell phones do not. In addition, when the emergency button is used, the device switches to the hands-free mode. 2.) The Senior Mobile Phone allows seniors who just want a cell phone for emergencies to save money by getting rid of high monthly cell phone bills that include hundreds of minutes they pay for every month and never use, lengthy contracts and the costly fees associated with other cell phones. It’s perfect for anyone on a fixed income or budget because there are no contracts, no deposits and no monthly bills

 

The 10-day money back guarantee is disclosed in the advertisement, at time of sale, and in writing upon receipt of the merchandise. As a one-time courtesy, we will authorize the return of the merchandise for a refund less shipping. Please return the Senior Mobile Phone to: Returns Department, 8000 Freedom Ave NW, Canton, OH 44720. 

 

If you have any further questions or concerns, please contact me directly at***** ********. 

 

Sincerely, 

 

 

 

******* **************** ** ******* **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The phone has been returned, I have the signature card that it was signed for by someone named**** ****** (writing is difficult to discern).  Your ad was deceptive at best.  I have not seen a credit come across my father's **********.  I will accept your refund when he recieves it.  Your ten day time limit is difficult to meet as the phone was dropped off unannounced at the front door, which my father rarely uses.  Also we paid shipping charges to return it.  I do believe he deserves a full refund.

Regards,

**** ******


 

 

Business Response:

September 16, 2013 

*** **** ****** *** ********* ****** ********* ** ***** **** *** *******

 

Our records show that a refund in the amount of $129.47 was issued to your father’s ********** on August 20th. As a one-time courtesy, we are issuing an additional refund, today, in the amount of $17 to complete the refund in full. 

 

If you have any further questions or concerns, please contact me directly at  

(**** ********* 

Sincerely, 

 

 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a Clear Cast Digital Antenna. they said I would get more channels. I get more channel with my anntena than with theirs. I did have have problems with my anttena. I thoght that if I bought their antenna the problem would go away. It is worst with their antenna. I tried calling them but I get caught off. I hav'nt been able able to get through. They gave me a custommer service number I can't get through either.

Desired Settlement: I just want to send it back and get a refund. I have the address. I am afraid to send it back and never hear from tham again.

Business Response:

August 26, 2013 

*** **** ******** ** ************ ** ******** ** ***** **** *** *********

 

We are sorry to hear that you are not satisfied with your purchase of the Clear Cast Antenna.  

 

Your purchase is covered by our 30-day money back guarantee, therefore, you may return the antenna to: Returns Department, 8000 Freedom Ave NW, Canton, OH 44720. Please note on the return form that you would like a refund. As soon as the merchandise is received, your refund will be processed within 3-5 business days. 

 

If you have any further questions or concerns, please contact me directly at (**** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ********

 

I will return the product as soon as posible, when the problem is resolve, I will contac you if you wich for me to do so.  thak you so much

**** ********

Business Response:

September 16, 2013 

*** **** ******** ** ************ ** ******** ** ***** **** *** *********

 

Our records show that we received your return on September 3rd, and a refund in the amount of $56 was issued to your Visa card on September 10th.  

 

If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have written a detailed letter to the company. To date I have received no notice of my complaint and dissatisfaction of service rendered. This ad appeared in *** ***** 8/17/13 stating I would receive a phone ready to use. There was no battery installed - so non-working unit. I waited a time for batteries, then called and was told by the lady answering that she would send one out that day. I did not receive anything and called again 7-8 days later and was told the batteries were on back order and she would ship asap. Still nothing and I immediately shipped the unit intact back requesting a full refund. you can't use a cell phone w/no batteries. I also called the service center for the phones and was told they did not have info on make of phone and could not help me. This certainly appears to me an outright fraud set-up.

Desired Settlement: A full refund $114.00. Return shipping was $9.48.

Business Response:

September 17, 2013 

*** ****** ******* **** *** *** ****** ******* ** ***** **** *** ********

 

We sincerely apologize for the inconvenience you have experienced with your recent order. 

 

The batteries for the Senior Mobile phones were temporarily out of stock. Our records show that your return of the phone and the replacement battery crossed in the mail.  

 

A full refund in the amount of $114 was issued to your credit card on August 22nd. An additional refund for the return postage of $9.48 is being processed and will arrive in the form of a refund check within 7-10 business days. 

 

Thank you for bringing this to our attention. If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered end of April. Paid $70.00 by check. Received early May. Tried immediately on wall. Got a few channels but were snowy and several were Spanish speaking. Sent back by***** around May 15th. Cost $9.93 to return. They got it back. Have been promised my refund at least 3 times now. Was told check was in the mail. So far have not gotten it.

Desired Settlement: My refund as promised.

Business Response:

September 4, 2013 

*** ****** ******* *** ***** ******* ** *** ******* ** ***** **** *** ********

 

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antenna. 

 

Our records show that a refund in the amount of $56 was mailed to you on June 4, 2013. We have confirmed that this refund check has never been cashed. Therefore, we are processing another refund for you. Due to the inconvenience, the check will be for the full amount of your original payment ($70). Please allow 7-10 business days for the refund to arrive. 

 

If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/16/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered two clear Cast TV antennas by phone on 7 July 2013 and cancelled the order by e-mail on 10 July when I could not reach anyone on their customer service line (1-877-287-4230). My ******** ******* card was charged on July 9.In spite of my e-mail, the antennas arrived on 17 July and was returned on 18 July by insured priority mail. According to my tracking receipt, it was delivered on July 22. The charge has not been reversed according to the ******** ******* customer service and I have placed a dispute on the charge. In the meantime, they have made no attempt to communicate with me; the charge remains open; and I am unable to reach anyone by telephone. There are many complaints about this firm online and they should be shut down.

Desired Settlement: Reimbursement of charge of $161 to my ******** ******* account plus $13.30 return charge incurred by me when they did not cancel the order as requested.

Business Response:

August 15, 2013

*** ***** ****** **** * ***** *** ****** ***** ******* ** ***** **** *** *******

 

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Antenna.  

 

Our records show that a refund in the amount of $147 was issued to your ******** ******* Card on July 29, 2013. We have issued another refund today to the ******** ******* on file in the amount of $14 for the original shipping and handling charges. A separate refund check will arrive within 7-10 business days for the return postage in the amount of $13.30. 

 

Thank you for bringing this matter to our attention. If you have any further questions or concerns, please contact me directly at***** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I have checked with ******** ******* and my account was credited as promised on 29 July with the amount of $147 for the returned antennas.  As of today, 19th of August, the $14 shipping & handling charge has not been refunded as promised. I also have not received the check promised, but it may well be in the mail.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ******

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/11/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Free phone for seniors sounds great. First time I ever did this - 77 years old. I call, price $97.00 plus shipping total $114.00. Never used debit card, first time ever. Taken from my account less than 2 hours after order 7/22/13. Received phone 7/25/13. Mailed at Post office 7/26/13. cost to mail back $5.70. Why did they charge $114.00 - 97.00 = 17.00 extra for shipping and restock fee. Phone was opened all shipping labels were taken out. All phone wrapper were previously opened. Not worth 10.00. Old phone previously returned by someone else.  Two weeks later received $82.45 back. Post Tribune should not left anyone get stuck like this. I'm on SS only 77 yrs old. Thought this would be a great help to me.

Desired Settlement: Just keep other seniors from getting cheated. phone not worth 10.00, shipping charge 17.00.

Business Response:

August 27, 2013 

Ms. ******* **** *** * ******** ** ******* ** ***** 

Dear Ms. ****, 

 

We are sorry to hear that you were not satisfied with your purchase of the Senior Mobile Telephone.  

 

As the advertisement explained, “Consumers may, at their own expense, return the Senior Mobile within 10 days of receipt in like-new condition for a refund less shipping and a 15% restocking fee.” This return policy was reiterated at the time of your order and arrived in writing with the delivery of the Senior Mobile. 

 

However, as a one-time courtesy, we will honor your request for a refund of the shipping and handling charge in the amount of $17. Please allow 3-5 business days for the credit to appear on your account.  

 

If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/10/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Per written complaint - I ****** ****** saw an ad in the******* ********* ******* 1st section A on last page 6A about a cell phone for senior citizen free just a one time activation fee no long distance charges no contract no deposits & no no monthly bills and the phone # to call with in 48 hours phone #800-313-6640. I call & they ask for $114.0 on my debit card. I call B.B.B on Aug 9th 2013 & ask about this company. I call the bank & cancel my card the amount had not gone thru yet I am 81 years old"

Desired Settlement: "Just for me not to owe any money"

Business Response:

August 26, 2013 

Ms. ****** ******   

*** ** *** * ******* ** *****

 

Dear Ms.******, 

 

Our records show that your order for the Senior Mobile Telephone was placed on July 30, 2013. On August 12th, your order was cancelled per your request. Rest assured, no charges will be applied to your credit card. 

 

If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/4/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: One page advertisement in the*** ***** newspaper about free tv signals thru the CLEAR-CAST antenna. Advertisemnet even lists zip codes that the free signals are available. Pay S&H of $17.00 and purchase price of $49.00 per unit- I bought 2 units and they came in the same box to the same address but I paid $34.00 total S&H. The products NEVER worked, set up in different windows and tv's and I tried everything!!! And I am very versed in electronics-no free channels. Now here I am out $34.00 S&H that will not be credited back and I have to send the products back at my own expense also!!I think it is a complete scam- if there is 100% money back guarantee, a proper company that stands behind it's product would give you all the money back and provide a return shipping label.BEWARE OF THIS S&H and returns scam!!!!

Desired Settlement: I would like ALL the money initially spent credited back to my credit card. I will pay to send the non-working devices back- but $34.00 for one package? Can I charge them a handling fee for sending products that carry a 100% money back guarantee back to them?It's not 100% satisfaction guarantee if you are not credited 100% of moneies spent.

Business Response:

August 20, 2013 

Ms. **** ****** **** ******** ** ****** ** *****  

Dear Ms. ******, 

 

We are sorry to hear that you are not satisfied with your purchase of the Clear Cast Antennas.  

 

Our records show that a refund in the amount of $98 was issued to your Visa card on August 19th for the returned merchandise. The shipping and handling charge was $14. As our representative explained at the time of the sale, “All transactions less shipping are backed by our 30-day money back guarantee”. However, as a one-time courtesy, we are issuing a refund today in the amount of $14 to complete your refund in full. 

 

If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

******* ******** ******** ** ******* **********

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/26/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Multiple issues and problems with phone and its usage.

Desired Settlement: Wants to return phone and have all money paid be returned.

Business Response:

August 9, 2013 

*** **** ******** **** ***** ********* *** *********** ** ***** **** *** *********

 

We are sorry to hear that you are not satisfied with your purchase of the Senior Mobile Phone. 

 

Our records show that on July 11th, you spoke with one of our representatives who helped with some technical questions you had. On July 30th, you expressed your concerns with not being able to operate the telephone, and our representative explained your purchase was covered by our money back guarantee and provided the return instructions for you. 

 

On August 1st, we received your return, and a refund in the amount of $102 was issued to your******** ******* on August 6th

 

If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

 

 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a cell phone set from this company in June 2013. Later that day I talked to my daughter and she told me to cancel it, the charge was going to be $257.00 against my account and that there are cheaper cell phones. I tried that day but they were closed. By the following day they had already shipped the phones and I could not cancel the order. On calling they initially told me I would be refunded on July 5th 2013. When that came and went, they then told me when the package was to be delivered on the 10th-to just refuse the package at the door and I would be refunded on Friday July 12th 2013. The package didn't arrive until the 11th and it was left at the door, I could not refuse it to the UPS man. My daughter then had to take it to the USPS to return it with her own money due to poor packaging-they said most likely it would be considered an 'open' package due to the manner in which it was boxed up and taped with the flaps on the outside. Meaning it would again come back to us and we would have to pay anyway. We then called them on the 12th of July to give them the tracking number they requested and I was last told I would be refunded by Saturday the 13th. As of the 12th, they again changed their wording and said I will not be refunded until they receive the package on the 17th and then possibly 3 days after that. In the mean time I had to borrow money from my daughter to pay the rent. She talked to them on the 12th and was very upset with them, told them they were abusing the elderly with their claims and changing information. I do have some memory issues but nothing that would keep me from being told conflicting accounts of information. They are taking advantage of elderly customers with their Senior Mobile cell phone account.

Desired Settlement: We would like a refund for the entire process in addition to the amount my daughter had to pay of $8.16 to return their poorly packaged phones. The woman at the USPS window herself said it would be returned if we did not pay as it appeared to have been opened with the flaps sticking out and repackaged with scotch tape. If we sent it that way it would not have tracking and would be returned to us from another worker who would say it was already opened. I want a refund ASAP but they are stalling.

Business Response:

July 23, 2013

*** ***** ****** **** ******* **** **** ******** ******** ** ***** **** *** *******

 

We sincerely apologize for the inconvenience you have experienced with your order of the Senior Mobile Telephones.

 

At Universal Commerce, we strive for 100% customer satisfaction, therefore, we became very concerned when we read your letter about your experience with our Client Satisfaction Center. We immediately reviewed the conversations that took place regarding your order.

 

During your telephone call of July 2nd to our Client Satisfaction Center, our representative explained that the order was already in the shipping process, and if you do not wish to keep the merchandise, you may refuse the package upon delivery for a refund. She further stated that upon receipt of the return, a refund would be processed within 72 hours.

 

On July 8th, our representative explained that the package was expected to be delivered to you on

July 10th. Per the UPS tracking information, the package was in fact delivered on the 10th. On July 11th, you contacted us to let us know the package was left at the front door and was unable to be refused. Our representative explained to contact UPS within 5 days without opening the package for a formal refusal of the package.

 

On July 12th, you gave our representative permission to speak with your daughter, who explained that the package was taken to the U.S. Postal Service for the return rather than UPS and requested an immediate refund. Our representative explained that once the package was received back, a refund would be processed in 3-5 business days.

 

Our records show that the package arrived at our facility on July 15th, and a full refund in the amount of $257 was issued to your Visa on July 17th, less than 72 hours of receipt of the merchandise as promised.

 

If you have any further questions or concerns, please contact me directly at ***** ********.

 

Sincerely,

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/1/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: My husband found an article in the newspaper that said that this Clearcast antenna would give him up to 53 over-the-air digital channels for free. When he brought this home, the antenna gave him fewer channels than his rabbit ear antenna. Also some of the channels the Clearcast antenna brought in didn't even have sound (they have sound with the rabbit ears).

Desired Settlement: We would like a full refund. We would also like postage paid when we return this item. The claims were totally false.

Business Response:

July 16, 2013

 

***** **** **** *** *** **** ***** ** ***** **** **** *****

 

We are sorry to hear that your husband is not satisfied with his purchase of the Clear Cast Antenna.

 

Mr. ****’s purchase is covered by our 30-day money back guarantee, which was explained at the time of sale and provided in writing upon delivery of the product. Per this guarantee, the product is eligible for a refund of the purchase price, less shipping, within 30 days.

 

You may return the Clear Cast Antenna to: Returns Department, 8000 Freedom Ave NW, Canton, OH 44720.

 

If I can be of any further assistance, please contact me directly at (**** ********.

 

Sincerely,

 

 

******* ******** ******** ** ******* **********

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/1/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Hi,I found an advertisement page in the *** ***** news paper about how the antenna "Clear Cast" and the add tells costumers how the antenna was invented by a scientist from NASA. The add also guaranteed that costumers will receive clear crystal TV, 900 channels including the all local channels. When I got the antenna on July 11, 2013 I was only able to achieve 3 channels. I relocated the antenna to another window and no changes. I spoke with costumer service 2 days prior of receiving the antenna and she told me that I have 30 days to try it out with all the money back guarantee. After opening the box, I noticed that on the return form states "purchase price, less the shipping, can be refunded upon the receipt of all items properly returned to the company in like-new condition". The shipping was $14.00 and now I would have to pay more to send it back through UPS. I proceeded to read reviews about this item and I found all the reviews very negative and people say that they had a hard time getting their money back. Thank ********* ****

Desired Settlement: I want a full refund including the shipping I paid. Thank you

Business Response:

July 17, 2013

 

*** ****** **** *** *** ********** **** *** ** ******** ** ***** **** *** *****

 

We are sorry to hear that you are not satisfied with your purchase of the Clear Cast Antenna.

 

Your purchase is covered by our 30-day money back guarantee, which was explained at the time of sale and provided in writing upon delivery of the product. Per this guarantee, the product is eligible for a refund of the purchase price, less shipping, within 30 days.

 

You may return the Clear Cast Antenna to: Returns Department, 8000 Freedom Ave NW, Canton, OH 44720.

 

If I can be of any further assistance, please contact me directly at ***** ********.

 

Sincerely,

 

 

******* ******** ******** ** ******* **********

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/23/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered 2digital antennas over the phone and they assured it would work or 100 0/0 money back but it did not work and they will not pay for the shipping charges plus I had to pay extra shipping to send it back. I want my money back plus shipping for false advertising of a fraudulent product.

Desired Settlement: Just want a total refund plus the shipping and report it to you the BBB for people to know that this product does not work.

Business Response:

July 8, 2013 

 

****** ****** *** ******** ** ********* ** ***** **** *** *******

 

We are sorry to hear that you are not satisfied with your purchase of the Clear Cast Antenna.  

 

As the advertisement explained, consumers can get free broadcast tv with no monthly bills. It clearly states that the Clear-Cast antenna pulls in free, over-the-air broadcast signals in digital format. If, for any reason, the antenna is not pulling in any channels, the product is covered by our 30-day money back guarantee.  

 

Our records show that the merchandise was returned and a refund in the amount of $104.13 was issued to your Visa card on July 2, 2013. As a one-time courtesy, an additional refund in the amount of $19.32 is being processed. This refund will arrive in the form of a refund check within the next seven business days. 

 

If I can be of any further assistance, please contact me directly at ***** ********. 

 

Sincerely, 

 

 

******* ******** ******** ** ******* **********

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/23/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This company placed a full page ad in our local****** ****** ******** newspaper preying on people (like my elder Father) who fell for their advertisement of free HDTV cable along with no monthly bills. He like many other unsuspecting people (many Seniors as well, I'm guessing) went ahead and rushed to phone them and get his micro antenna device with their one time fee. The device was received within a couple of weeks and it looked like a joke to my husband and I. (We took pictures.) This company is claiming that this flimsy piece of plastic supposedly attaches to your HDTV broadcasting crystal clear channels along with no monthly bills. My husband and I tried connecting it to three of our HDTVs (as well as theirs) and got no reception at all. We tried everything and nada.Companies like this shouldn't be allowed to place full page ads in local newspapers knowingly deceiving the public. I think people believe them by advertising that they are able to do this because of the "Federal law", as stated in their first sentence in bold at the top of their article.My father was very disappointed that he fell for such a gimmick. We immediately mailed back the device on May 28th and have yet to hear from this company. I think we should be refunded our price in full and some just for the stress this has caused our family.

Desired Settlement: Requesting that we receive our full refund (at the least) and an explanation from the company.

Business Response:

July 8, 2013 

 

***** ******** ** *** ******** ****** ***** ****** ** ***** **** **** *********

 

We are sorry to hear that your father is not satisfied with his purchase of the Clear Cast Antenna.  

 

As the advertisement explained, consumers can get free broadcast tv with no monthly bills. It clearly states that the Clear-Cast antenna pulls in free, over-the-air broadcast signals in digital format. If, for any reason, the antenna is not pulling in any channels, the product is covered by our 30-day money back guarantee.  

 

There are numerous references that the antenna is not a replacement for cable or satellite service and a consumer will not receive the cable or satellite-only channels. In addition, there is no reference in the advertisement that would indicate the product is endorsed or associated with any government office or agency. A federal law explains why the signals are being broadcast for free.  

 

Our records show that the merchandise was returned and a refund in the amount of $56 was issued to your father’s Visa card on June 7, 2013. As a one-time courtesy, an additional refund in the amount of $17.28 was processed and a check sent to *** **** on June 26, 2013. 

 

If I can be of any further assistance, please contact me directly at ***** *********

 

Sincerely, 

 

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/17/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have in my possession the 5/8/13 issue of *************. Full page ad claims area residents may purchase for $49.00 (1/2 price) sleek micro antenna device engineered to pull in free tv channels with no cable, satellite or internet connection with no monthly bills. If you zip code is on their list, you have up to 48 hrs (starting 8:30am) to purchase Compteks above mentioned Clear Cast Micro Antenna at 50% off. Said items claims because a US Federal Law makes TV broadcasters to transmit signals in digital format, which allows everyone to receive these over the air signals for free, no monthly bills.  Their claim that Clear Cast was invented by a renowned 20 yr NASA Space Technology Hall of Fame scientist who holds 23 US Govt issued patents. For the past 20 yrs, he specialized in developing antenna systems for NASA, Motorola, XM Satellite Radio around the world. But if he is so successful, why is his name not among all of this bragging so he can get the credit and his nameout there? This ad is a play on words. This ad is misleading, I see no lies, although every sentence & paragraph read separately I percieve as literally untrue. Ploys about listing phone# & web for FCC about a new digital format. I didn't get anymore channels than I've received since I bought a converter box a few years back that truly did add channels to my viewing selection. How can they sell something thats already free? And they have more stuff to sell if your antenna does not work, or they will replace it with like item.  If this great device is working like they claim, why are they so willing to ship you another one? Ad why would I want to continue paying shipping costs for an item that does nothing?

Desired Settlement: Full refund since I paid for the extra warranty .

Business Response:

July 2, 2013

*** ***** ***** *** ** ***** ** ***** ****** **  *****   **** *** ******

We are sorry to hear that you were not satisfied with your purchase of the Clear Cast Antennas.

Per our 30 day money back guarantee (All transactions less shipping are backed by our 30-day money back guarantee), a refund was processed in the amount of $56 to your Visa on May 30, 2013. As a one-time courtesy, we are issuing another refund in the amount of $14 today.

If you have any further questions or concerns, please contact me directly at ***** ********.

Sincerely,

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/17/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered their Clear Cast TV Antenna on March 31, based on an advertisement in the USA Today newspaper. The item was never received at the business address provided, so I requested a refund because they would not deliver to a post office box address. I never received a response, therefore I called the customer service number and spoke with someone on April 30, and that individual acknowledged the antenna was returned to their warehouse on April 15. She indicated that I would have to wait at least 5 to 7 days before they would process my refund. A second call was made on May 10, and once again I was told that my refund would be forth coming in their next processing cycle. As of today, May 21, I still have not had my credit card refunded for the amount of $58.95.

Desired Settlement: I want my MasterCard account credited immediately for $58.95 and an additional twenty-five dollars for the inconvenience and hassle for their poor business ethics and customer service.

Business Response:

June 11, 2013 

*** *********** ****** **** *** **** ********** ** ***** **** *** *******

 

We sincerely apologize for the inconvenience you have experienced with your order of the Clear Cast Anntena.   

 

Rest assured,*** ******, the type of service you received is not typical of Universal Commerce’s level of customer satisfaction. The necessary steps have been taken to ensure this type of situation does not reoccur. 

 

Our records show that the merchandise was returned to us on April 15th as undeliverable. Our representative was unable to reach you at that time. As a result, a full refund should have been issued. Today, this refund has been completed in the amount of $58.95 to your Visa account.  

 

Thank you for bringing this matter to our attention. If you have any further questions or concerns, please contact me directly at***** ********. 

 

Sincerely, 

 

******* ******** ******** ** ******* **********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. On June 14, 2013, my account was finally credited for $58.95.

Regards,

*********** ******

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/28/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: i bought the net grabber thought i paid over the phone 117.00 for this and did not receive the product that was was to be a six week delivery as of feb 15 2013 , i check my accounts and do not show any transaction with comptek or netgrabber please advise ************************ thank you. the ad came out in the***** *** ***** ** the only phone number that look promising ***************** and this is bogus. was another ************

Desired Settlement: want to know why this happened *** ***** ***** ********* ******************* ** ************ * **************** ***** *** *****

Business Response:

May 10, 2013 

******* ****** *** **** ** *********** ** ***** **** *** *******

 

We sincerely apologize for the inconvenience you have experienced with your order of the NetGrabber. 

 

Our records show your order was placed on February 28, 2013. On March 19th, a notification was sent to you explaining that due to the overwhelming response, the NetGrabber is not available and your order would be shipped within approximately 60 days.  

 

Unfortunately, the delay has been extended on the NetGrabber an additional 30 days with another notification to be sent to you the week of May 13th. Your credit card has not been charged for this purchase. If you would like to wait for our shipment to arrive, there is nothing you need to do. However, if you do not wish to wait and would like to cancel, please contact me directly at (**** *********

 

Sincerely, 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/23/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I asked both the sales people and the customer service department if I could get cable channels with this antenna and was assured I could. I even asked about particular channels and was told, "absolutely"! I asked if I was not able to get these channels could I return the antenna and be refunded the complete purchase price and shipping both was and was told "yes". The antennas arrived and they do not get cable channels and the invoice states that no shipping, either way, will be refunded. I want a complete refund as this is a complete misrepresentation of the product.

Desired Settlement: I want a refund for the product and shipping both ways, this product was completely misrepresented.

Business Response:

May 7, 2013 

********* ***** **** ** ** ******** *** **** ****** ** ***** **** *** ******

 

We sincerely apologize for the inconvenience you have experienced with your order of the Clear-Cast Antennas. 

 

We reviewed your conversation with our representative and found that she initially answered all of your questions correctly, however, later in the call mistakenly informed you that you would get channels such as CNN, HSN, HBO, etc. Our representative did state that all transactions less shipping are backed by our 30 day money back guarantee. However, because of the incorrect information was given regarding the channel access, we will honor your request for a refund in full upon receipt of the merchandise. You may return the antennas to: 8000 Freedom Ave NW, Canton, OH 44720.  

 

Thank you for bringing this matter to our attention. Rest assured, *** *****, this is not typical of Universal Commerce’s level of customer satisfaction. The necessary steps have been taken to ensure this type of situation does not reoccur. 

 

If you have any further questions or concerns, please contact me directly at  ***** ********. 

 

Sincerely, 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/21/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On March 11, I ordered TV Antenna and I have called your office several times regardig my order. Your representative told me I may get the order within a week. I have waited and waited but no delivery. So I cancelled my order and requested a refund of $68.00. This is now the second week since I requested for a refund and up to this time, I have not received my refund. Will you therefore kindly refund the amount I have paid? Thank you.

Desired Settlement: Refund my money.

Business Response:

May 8, 2013 

******** ********* ***** ****** *** ********* ** ***** **** *** ***********

 

We sincerely apologize for the inconvenience you have experienced with your order of the Clear-Cast Antenna. 

 

Our records show your order was placed on March 9th and shipped on March 11th. However, the shipment was delivered to the incorrect address.  

 

A refund in the amount of $54 was issued to your Mastercard yesterday. An additional refund in the amount of $14 has been issued today to complete your refund in full. 

 

Thank you for bringing this matter to our attention. Rest assured, *** *********, this is not typical of Universal Commerce’s level of customer satisfaction. The necessary steps have been taken to ensure this type of situation does not reoccur. 

 

If you have any further questions or concerns, please contact me directly at ***** ********. 

 

Sincerely, 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/16/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This complaint is about a misleading full-page advertisement run today (April 11, 2013) in *** ***** for Clear-Cast, regarding the offering of an antenna. The advertisement is misleading for several reasons. First, its placement and appearance appear to be a legitimate items of news interest. The notation that it is a paid advertisement is very small. The kinds of headlines are also misleading, inicating the offering is in connection with a new federal mandate. Furthermore, the ad contains several statements, including (in the sub-heading) "Who Gets Free TV: Listed below are the U.S. zip codes that can get Free over the air TV channels. IF you find the first two digits of your zip code immediately call: **************** It gives the reader the sense that they are somehow special if their zip code prefix is listed below. However, every US zipcode prefix is listed. Thus, while true, the statements about the zip code prefixes are completely unnecessary (since all residents of the US are "eligible" based on the ad's ZIP code listings). Rather, these statements about zip code are clearly used with the intent to mislead consumers of lesser intelligence that they are somehow special because their zip code is listed. Admittedly, I was initially affected when I saw my zip code prefix listed (I noticed this part of the article before I realized the whole page was an advertisement), and that fact piqued my interest into reading the article. However, because I am naturally skeptical, I verified that every zip code prefix (00 to 99) is listed. There are other misleading aspects of this advertising, but these examples should illustrate that this business is operating in bad faith with the intent to confuse consumers into purchasing a product that many have complained about as having a poor quality and not meeting expectations.

Desired Settlement: I require an explanation from the advertiser as to why they chose to use the misleading "zip code" tactic in their marketing campaign, as well as their position as to why this is not actionable false or misleading advertising.

Business Response:

April 29, 2013 

*** ***** ***** *** * *** *** ***** ** ***** **** *** ******

 

I am in receipt of your information and would like to take this opportunity to address the concerns you expressed. 

 

The advertisement is clearly marked that it is an advertisement. There is no reference in the advertisement that would indicate the product is endorsed or associated with any government office or agency.  A federal law explains why the signals are being broadcast for free but that alone is not sufficient to assert a government affiliation.

The particular advertisement that you observed was placed in the*** *****, which is seen throughout the entire United States, therefore, many zip code prefixes are listed in the advertisement. It is also true that those zip code prefixes listed in the advertisement are eligible for this special offer within the deadline. Contrary to the assertions made in your letter, this is not a ploy to “mislead” the public. In fact, we are educating the consumer, who may not know these over-the-air signals are available as an alternative to cable and satellite across the United States.  

Consumers are educated on our products through our advertisements and through our toll free hot line prior to making a purchase. We want consumers to make an informed decision on their purchase. If for any reason a customer is not completely satisfied with their purchase, we stand behind our 30-day money back satisfaction guarantee.  

 

If you have any further questions or concerns, please contact me directly at ***** *********

Sincerely, 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/10/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Product did not work in my area. I called and told the company. They said return the product to us, we will refund your $112.00. They gave me a return ID# ********

Desired Settlement: Just return my $112.00 as they told me would. They would have received the returned product on 4/9/13.

Business Response:

May 9, 2013 

**** ****** **** ** ******* ** **** ******* ** ***** **** *** *******

 

We sincerely apologize for the inconvenience you have experienced with your order of the Clear-Cast Antenna. 

 

Our records show your return was received on April 9th, and a refund in the amount of $98 was issued to your Mastercard on April 17th. The $14 paid in shipping and handling charges is non-refundable. As our 30-day money back guarantee states, if you are not completely satisfied with your order, you may return it for a refund less shipping. This guarantee was explained at the time of your order and was also included with your shipment.  

 

If you have any further questions or concerns, please contact me directly at***** *********

Sincerely, 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/2/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 1)Clear Cast allowed their product would be shipped out in 72 hours - today has been 9 days and I have not received their product. 2)I have tried for 4 business days to reach the companies customer service and am unable to get my call through. 3)On the 5th business day I finally got to talk with customer service but they were unable to 'track' the product, but did inform me it had been ship out but was not sure when.

Desired Settlement: I want my payment of $63.00 reimburst

Business Response:

April 17, 2013

*

** ******** ********   *** ******** ** ***** *** **  *****     **** *** *********

            We sincerely apologize for the inconvenience you have experienced with your order of the Clear-Cast Antenna.

Our records show that your order was placed on March 29th and shipped on April 5th. UPS has confirmed delivery of your order on April 9th. If you wish to receive a refund, simply return the merchandise to: Returns Department, 8000 Freedom Ave, Canton, OH 44720. We will issue a refund upon receipt of your return.

If you have any further questions or concerns, please feel free to contact me directly at ***** ********.

Sincerely,

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/30/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased 2 Brilliant Built antennas in January 2012 for $47 a piece my total was $103.95 as a promotion that the ******* ******* was running. My contract with ****** ** was going to be up in March 2013 and I knew I would no longer be able to afford ****** so that's why I bought these antennas.Once my contract was up, I tried the antennas but am not satisfied with the product. On March 25, 2013 I called Brilliant Built @ 888-825-4416 and spoke with *** ****. She said it wasn't a problem to return them and gave me the address to send them to. She also made some other suggestions to get better reception so I told her I would try them and if they didn't work I'd send back. On April 4, 2013 I called Brilliant Built again. After being on hold for 22 minutes, ***** ******** the line. I explained to her the same thing I told ***. She put me on hold to find my information, came back on the line and said 'no, there will not be a refund. They only have 30 day guarantees'. I explained to her the reason why and she just kept repeating 'no refund'. I asked to speak to her manager and she said her manager was 'very busy at this time and would not speak to me'. She was in a hurry to get off the phone. I asked her not to hang up on me because I've been on the phone w/them for 27 minutes...she said 'no refund, goodbye' and hung up. I know, it's my error for not checking before my 30 days was up. And I know I am at fault for waiting until my ****** contract was up. But please, is it possible to get some relief since these have not been used and I'm unable to get what the product says I should get?

Desired Settlement: I would really appreciate a refund since these have not been used and do not deliver what they claim they do. Also, ***** could use a review of what customer services is truly about and it's not hanging up on the customer.

Business Response:

April 30, 2013

 

 

*** ***** ******** **** ********* ***** ********** ** ***** **** *** *********

 

We sincerely apologize for the inconvenience you have experienced with your order of the Clear-Cast Antenna.

 

The information you have provided is very concerning. We immediately reviewed the conversation and quite frankly, are appalled at the service you received. Rest assured, Ms. ********, this behavior is not tolerated and has been addressed directly with the representative involved.

 

Your purchase was covered by a 30-day money back guarantee. However, due to the inconvenience you have experienced, we will honor your request for a refund. Please return the antennas to: Returns Department, 8000 Freedom Ave NW, Canton, OH 44720. A refund will be processed upon receipt of the return.

 

We greatly appreciate you bringing this to our attention. If you should have any further questions or concerns, please feel free to contact me directly at (**** ********.

 

 

Sincerely,

 

 

******* ******** ******** ** ******* **********

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID*******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I am so thankful Ms. ******* ******** is going to take care of this for me and it was handled so quickly.

Many thanks to all involved.

Regards,

***** ********


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/20/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My mother, 87 years of age, called Clear Cast in response to the newspaper advertisement. After discussing how many TVs are in the house, my mother agreed to four antennas, not knowing how the service operated. She was under the impression the service was similar to her current satellite provider, providing up to 953 channels. She specifically asked if the religious channel EWTN would be received with the Clear Cast Equipment. The customer service representative said YES IT WOULD. Based on the information provided, my mother agreed to order four antennas, choosing to defer payment to a paper invoice. As my mothers caretaker I questioned the invoice when it came in the mail. My research revealed Clear Cast is an over-the-air antenna that aids in picking up free TV over the airwaves. In the mountainous region of**** *********, we can only pick up 16 channels, not 953 channels. A review of Clear Casts advertisement revealed they claim 953 shows, but to the unsuspecting consumers this could be construed otherwise, and the customer service representative did nothing to dispel my mothers misperception of 953 channels. Concerning EWTN, it is only available through cable and satellite TV providers. This was a very important matter for my mother, and the fact the Clear Cast customer service representative made the false claim she would receive EWTN is a clear case of deception. The omission of information (953 channels) and the deceptive claim (EWTN) is disturbing, especially when my elderly mother was trusting, believing the information provided to be truthful and accurate. Clear Cast is in direct violation of section 5 of the Federal Trade Commission Act, and the unethical and illegal actions are especially disturbing when it attempted to take advantage of someone of age with diminished mental faculties.

Desired Settlement: A written request to cancel the order has been made, but my additional concern is how many other unknowing senior citizens are being taken advantage of with this type of deceptive business practices. The customer service representative that took the order needs to reprimanded, and the BBB of North Canton, OH needs to investigate to determine if other senior citizens, and unknowing consumers, are being taken advantage of.

Business Response:

April 5, 2013 

*** ******* ***** *** ******* **** ******** ** ***** **** *** ******

 

We are in receipt of your information and would like to take this opportunity to address your concerns. 

 

We apologize that our representative provided incorrect information to your mother. Rest assured, this is not typical of CompTek’s level of customer satisfaction. The necessary steps have been taken to ensure this type of situation does not reoccur.  

 

As you noted in your letter, your mother chose the “bill me” option at the time of contact. This request has been cancelled and no further notices will be sent. 

 

The advertisement states that consumers can get free broadcast tv with no monthly bills.  It clearly states that the Clear-Cast antenna pulls in free, over-the-air broadcast signals in digital format.  There are numerous references that the antenna is not a replacement for cable or satellite service and a consumer will not receive the cable or satellite-only channels.  One such example is “So you see, Clear-Cast is not like cable or satellite.  It was engineered to access solely the over-the-air signals. . .”  In addition, the ad states “saves a ton of money by not picking up expensive cable only channels like ESPN…”  Further, the advertisement states that the antenna is an alternative to cable and satellite, not a replacement.     

 

If you have any further questions or concerns, please contact me directly at ***** ********* 

Sincerely, 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: There product does not work and they said it would. I ask them to send a return slip and I wanted my money back. They said it was 30 days policy that they could not send my money back. In the advertisement they gave no mention of that.

Desired Settlement: I want my money back. It cost me %56.95. Fifty six dollars & ninety five cents.

Business Response:

Brilliant Built Technologies 

PO Box 9902 

Canton, OH  44711 

 

January 24, 2013 

 

***** ******

BBB/Canton Regional and Greater West Virginia
PO Box 8017
Canton, OH 44711-8017 

 

RE:**** ******* * ******* **** *** ******* 

Thank you for forwarding *** ********* inquiry to us for review. Attached is a copy of our response. 

 

If I can be of any further assistance, please feel free to contact me. 

 

Sincerely, 

****** **** ********** ***********

Brilliant Built Technologies

 

 

 

 

 

 

 

 

 

 

January 24, 2013 

 

**** ******* **** ***** ******** ** ********* ** ***** **** *** ********

 

Thank you for bringing this matter to our attention. We received your letter of complaint from The Better Business Bureau. We strive to provide our customers with the best possible service; when you feel that it fails to meet your expectations, it is important for us to know.  

As discussed in our phone conversation on January 24 2013, products purchased from Brilliant Built Technologies are backed by a 30-day satisfaction guarantee. If any product fails to meet your reasonable expectations, it may be returned for replacement or refund less shipping. The product must be returned by the customer in the original packaging or in preapproved packaging within the 30-day period. We apologize that your area was not well suited for this product. Unfortunately, your order was shipped in May of 2012 which leaves you out of the 30 day money back satisfaction guarantee allowance.  

Our tests have shown that the Clear-Cast outperforms other indoor TV antennas because it increases the number of channels received. Let me run down just some of the channels that are broadcast over-the-air. NBC, ABC, CBS, FOX, PBS,  Weather Channel, PBS kids, Ion TV, Ion Life, The CW, HSN, and the list keeps on going. It just varies depending on where you live and which channels are broadcast in your area.  

Thank you for bringing this matter to our attention. If you have any questions, please contact me at *************** ********* ****. I am available Monday through Friday from 9 AM to 5 PM EST.  

 

Sincerely,                     

****** ********** *********** ********* ***** ************

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

**** *******


 

Of course their policy is 30 day money back guarantee allowance. I believe shey should have been more honest about conditions where you live. Of course they are trying to sell their product. And when you call and complaint they tell you the rest of the story. Which I believe they should have been up front to begin with. I bet they didn't believe it would go this far. In order to make things right, they will have to prove to me that mine will work somewhere else or my money back.  Sincerely, *** *******

Business Response:

March 21, 2013 

*** **** ******* **** ***** ******** ** ********** ** ***** **** *** ********

Per our previous communication, your purchase was covered by a 30-day money satisfaction guarantee. Brilliant Built Technologies feels that 30 days is an adequate amount of time for a consumer to evaluate the product.  However, to avoid any further inconvenience to you, we will honor the return of your order for a refund as a one-time courtesy. You may return the merchandise to: 8000 Freedom Ave NW, Canton, Ohio 44720. Upon receipt of the merchandise, a refund will be processed, less shipping, in the amount of $47.  

If you have any further questions or concerns, please contact me personally at ***** *********

 

Sincerely,            

 

 

******* ******** ******** ** ******* **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The item sold to me it a piece of junk that does not work.

Desired Settlement: I am returning it today and I want a refund to my credit card of price I paid

Business Response:

March 25, 2013 

 

*** ****** ******** **** ********** ** *********** ** ***** **** *** *********

 

We are sorry to hear that you are not satisfied with your purchase of the Clear-Cast Antennas.   

 

Your purchase is covered by our 30-day money back guarantee. As soon as we receive your return, we will process your refund as requested. 

 

If you should have any further questions or concerns, please feel free to contact me directly at ***** *********

 

Sincerely, 

 

 

******* ******** ******** ** ******* **********

             

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/25/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been calling for 2 days straight attempting to cancel an order that they said would not be shipped out for 72 hours. Everytime I call customer service they have me on hold for 30 minutes to an hour and then an operator comes on and says "due to inclement weather our office will be open at 9:30 am EST. It is always after 9am when I call. There customer service lines are not designed to assist and I have no clue of how I can get a refund. I want my money depostied and I want to be done with them. They have not shipped my product out yet. I do not want to do any business with them and they have lied about there services. They hadnt even sent me a email confirmation as promised.

Desired Settlement: $68.00

Consumer Response: I purchased a satelite antenna yesterday for $68.00 which incldued a warranty.

Business Response:

March 21, 2013 

 

 

*** ******* **** **** ********** ***** ********** ** ***** **** *** *****

 

We sincerely apologize for the inconvenience you have experienced with your recent order. 

 

At the time of your order, our representative explained that the merchandise would be shipped within 72 hours. The order was placed on March 11th and shipped on March 12th.  

 

We are investigating the message that you received when attempting to reach our Client Satisfaction Center. Rest assured, *** ****, the service you received is not typical of Universal Commerce’s level of customer satisfaction. A full refund in the amount of $68 has been issued to your **** account today. 

  

Thank you for bringing this matter to our attention. If you should have any further questions or concerns, please feel free to contact me directly at ***** *********

 

 

Sincerely, 

 

 

******* ******** ******** ** ******* **********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ****

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We purchased Clear cast tv Antenna, converter tv box and returned it back because the quality was not even close to advertised. Then they sent us another box and we had to sent it again second time (clearly no organization in inventory). Next month we were charged again $40 from this company and never got it back. We called 3 times, every time they check records, and say that they will send our case to a manager as we were overcharged. Refund never came back to us even if we waited for 3 months.

Desired Settlement: $40 - second charge.

Business Response:  Brilliant Built TechnologiesPO Box 9902Canton, OH  44711 January 31, 2013 ***** ******BBB/Canton Regional and Greater West Virginia
PO Box 8017
Canton, OH 44711-8017 *** *** ***** * ******* ******* ******* Thank you for forwarding *** ******* inquiry to us for review. Attached is a copy of our response. If I can be of any further assistance, please feel free to contact me. Sincerely,****** **** ********** ***********

Brilliant Built Technologies

 

 

 

 January 31, 2013 *** ***** ***** *** ******** ** ******* ** *****  Dear *** ****** We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We took this opportunity to research your account and our records show that you have been refunded for the product returned less shipping.   Per your request during our conversation on January 25 2013, we have faxed copies of your order invoices. This will also be included with this letter. You will be in receipt of three(3) invoices. The invoices are as follows:1)      7/26/2012 charge of $88.95 for product ordered on July 24 2012.2)      8/31/2012 credit of $39.00 for partial product returned3)      9/12/2012 credit of $40.00 for partial product returnedThe refund amount has been confirmed during our conversation with your book keeper on January 28 2013. At this time, we have resolved the reason of this complaint to be in error as there was no additional charge and all appropriate refunds had been executed.Thank you for bringing this matter to our attention so we were able to provide the documents needed for clarification. If you have any questions, please contact me at *************** ********* ****. I am available Monday through Friday from 9 AM to 5 PM EST.  Sincerely,                    ****** * ********** *********** Brilliant Built Technologies

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*** *****

 


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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