BBB Business Review

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BBB Accredited Business since

Orkin Exterminating Co. Inc.

Phone: (304) 755-0510 Fax: (304) 755-2298 11 Craddock Way, Poca, WV 25159

Click for BBB Rating on Orkin Exterminating Co. Inc.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Orkin Exterminating Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Orkin Exterminating Co. Inc.. BBB of Metro Atlanta, Athens & NE Georgia has the full report as that BBB handles all complaints for Orkin Exterminating Co. Inc..

Additional Information

BBB file opened: September 16, 1998 Business started: 01/01/1901 in WV Business started locally: 01/01/1991 Business incorporated 06/01/1950 in WV
Type of Entity


Business Management
Mr. Gary Rollins, Owner Mr. Robert Williams, Branch Manager
Contact Information
Principal: Mr. Gary Rollins, Owner
Customer Contact: Mr. Robert Williams, Branch Manager
Business Category


Alternate Business Names
Orkin Inc. Rollins Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.