BBB Business Review
This Business is not BBB accredited
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This company offers RETAIL SPECIALTY SLEEP SHOPS.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Innovative Mattress Solutions include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 71 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||42|
|Total Closed Complaints||71|
Additional Complaint Information
This company does business in Ohio, West Virginia, Kentucky and Indiana. The corporate office is located in Winfield, West Virginia. The complaints mentioned in this report are for our service area only.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kim Knopf, President Ms. Kimberly Seagraves, VP Finance