BBB Business Review

This Business is not BBB accredited

World Reserve Monetary Exchange, Inc

Additional Locations

Phone: (866) 282-6587 Fax: (330) 244-3728 View Additional Phone Numbers 8000 Freedom Ave NW, North Canton, OH 44720 http://www.TheWorldReserve.com ! There is an alert on World Reserve Monetary Exchange, Inc !

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Description

The company offers United States currency and coins as collectibles.  While they obtain the product from the Department of Printing and Engraving, they are not a government agency, nor have any government affiliation.  They also offer other general merchandise thru direct mailings and advertisements.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for World Reserve Monetary Exchange, Inc include:

  • 189 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Factors that raised the rating for World Reserve Monetary Exchange, Inc include:

  • Length of time business has been operating
  • Response to 189 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

189 complaints closed with BBB in last 3 years | 59 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 95
Billing/Collection Issues 3
Delivery Issues 44
Guarantee/Warranty Issues 1
Problems with Product/Service 46
Total Closed Complaints 189

Additional Complaint Information

The company does provide their position response to any complaint brought to their attention by the BBB, however some complaints that are currently pending may not yet be a part of the numbers listed above.                                                                                     

Customer Reviews Summary Read customer reviews

3 Customer Reviews on World Reserve Monetary Exchange, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

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BBB file opened: January 16, 2003 Business started: 12/10/2007 in OH Business started locally: 12/10/2007 Business incorporated: 12/10/2007 in OH
Type of Entity

Corporation

Business Management
Mr. Rodney L Napier, C.E.O.
Contact Information
Principal: Mr. Rodney L Napier, C.E.O.
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Business Category

MAIL ORDER & CATALOG SHOPPING INTERNET SHOPPING COIN DEALERS, SUPPLIES, ETC. COLLECTIBLES

Hours of Operation
8:30 am - 5:30 pm
Refund and Exchange Policy

World Reserve Monetary Exchange Return Policy can be viewed at:

https://theworldreserve.com/help/return-policy

 

Service Area
National
Additional Information

Consumers may call Customer Service at 1-866-282-6587, Mon-Fri 9AM to 5PM EST if needing assistance with a merchandise order.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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