BBB Business Review

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This business is not BBB accredited.

World Reserve Monetary Exchange, Inc

Additional Locations

Phone: (866) 282-6587 Fax: (330) 244-3728 View Additional Phone Numbers 8000 Freedom Ave NW, North Canton, OH 44720 ! There is an alert on World Reserve Monetary Exchange, Inc !

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The company offers United States currency and coins as collectibles.  While they obtain the product from the Department of Printing and Engraving, they are not a government agency, nor have any government affiliation.  They also offer other general merchandise thru direct mailings and advertisements.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for World Reserve Monetary Exchange, Inc include:

  • 2 complaint(s) filed against business that were not resolved
  • Advertising issues found by BBB

Customer Complaints Summary Read complaint details

126 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 36
Billing/Collection Issues 2
Delivery Issues 59
Guarantee/Warranty Issues 0
Problems with Product/Service 29
Total Closed Complaints 126

Additional Complaint Information

The company does provide their position response to any complaint brought to their attention by the BBB, however there may be some complaints currently pending that may not yet be a part of the numbers listed above.                                                                                     

BBB files indicate that this business has a pattern of complaints concerning significant delays in delivery for prepaid merchandise.  Consumers allege, non receipt of pre-paid presidential coins. Consumers claim despite numerous attempts to reach the company to resolve the issue, they still had not received their coins. Only after filing a complaint with the BBB did the company respond to the complaint. The BBB contacted the company via certified mail concerning the pattern of complaints on October 3, 2016. We are currently awaiting a response from the company.  

Customer Reviews Summary Read customer reviews

3 Customer Reviews on World Reserve Monetary Exchange, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: January 16, 2003 Business started: 01/16/2003 in OH Business started locally: 12/10/2007 Business incorporated 12/10/2007 in OH
Type of Entity


Business Management
Mr. Rodney L Napier, C.E.O.
Contact Information
Principal: Mr. Rodney L Napier, C.E.O.
Related Businesses
Universal Media Syndicate, Inc. Heat Surge LLC Arthur Middleton Capital Holdings Universal Commerce LLC Federated Consumer Products LLC Lincoln Treasury, LLC
Business Category


Hours of Operation
8:30 am - 5:30 pm
Refund and Exchange Policy

World Reserve Monetary Exchange Return Policy can be viewed at:


Service Area
Additional Information

Consumers may call Customer Service at 1-866-282-6587, Mon-Fri 9AM to 5PM EST if needing assistance with a merchandise order.

The BBB asks that when reviewing an advertisement you read it in its entirety and to not feel rushed to purchase due to company deadlines without getting a full and complete understanding of what is being offered. Even with limitations, the BBB recommends you request any information you will need prior to purchase that will help you make an educated buying decision.

World Reserve Monetary Exchange, Inc is also identified in BBB files as an affiliate of Arthur Middleton Capital Holdings, Inc. as the parent company, Federated Consumer Products LLC,  Universal Media Syndicate, Inc; Heat Surge, LLC, Universal Commerce LLC, and Lincoln Treasury LLC. A separate report is available for these companies upon request. 

Business Management

Mr. Rodney Napier is also identified in BBB files as the CEO of Arthur Middleton Capital Holdings Inc., Universal Commerce LLC, Heat Surge LLC, Federated Consumer Products LLC, Lincoln Treasury, LLC, Universal Media Syndicate, Inc and Universal Physicians LLC.  Separate reports are available on these companies upon request

Customer Review Rating plus BBB Rating Summary

World Reserve Monetary Exchange, Inc has received 1.22 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.