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Canton Region and Greater West Virginia

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This Business is not BBB accredited

World Reserve Monetary Exchange

Additional Locations

Fax: (330) 244-3728 View Additional Phone Numbers 8000 Freedom Ave NW, North Canton, OH 44720 http://www.TheWorldReserve.com View Additional Web Addresses ! There is an alert on World Reserve Monetary Exchange !

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Description

The company offers United States currency and coins as collectibles.  While they obtain the product from the Department of Printing and Engraving, they are not a government agency, nor have any government affiliation.  They also offer other general merchandise thru direct mailings and advertisements.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for World Reserve Monetary Exchange include:

  • 14 serious complaints filed against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

BBB is in the process of reviewing company file for serious complaints and advertising issues. 


Customer Complaints Summary Read complaint details

241 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 129
Billing/Collection Issues 3
Delivery Issues 50
Guarantee/Warranty Issues 1
Problems with Product/Service 58
Total Closed Complaints 241

Additional Complaint Information

The BBB has received several complaints concerning the company's offering of "bag of over 100 US Government coins which may include some dating back to the early 1900s".   

The company does provide their position response to any complaint brought to their attention by the BBB, however some complaints that are currently pending may not yet be a part of the numbers listed above.                                                                                     

On November 2, 2012, the BBB sent correspondence to Universal Syndications concerning the advertising of "scarce coins."  Company responded November 14, 2012, showing they made a couple different changes to their advertisements.  However, BBB files indicate that this business still has a pattern of complaints concerning the number of rare/scarce coins contained in the bag since changes have been made.  Consumers indicate the majority of coins contained in the bag are newer coins and pennies.

As of May 2013, BBB continues to see a pattern of complaints of misrepresentation concerning the number of rare/scarce coins received by consumer and has not resolved the underlying reason(s) for the complaints.  

Customer Reviews Summary Read customer reviews

1 Customer Review on World Reserve Monetary Exchange
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: January 16, 2003 Business started: 01/01/2003 in OH Business started locally: 01/19/2005 Business incorporated: 12/10/2007 in OH
Type of Entity

Corporation

Business Management
Mr. Rodney L Napier, C.E.O.
Related Businesses
Universal Media Syndicate, Inc. Heat Surge LLC Arthur Middleton Capital Holdings World Reserve Monetary Exchange Universal Commerce LLC
Business Category

MAIL ORDER & CATALOG SHOPPING INTERNET SHOPPING COLLECTIBLES

Additional Information

Consumers may call Customer Service at 1-866-282-6587, Mon-Fri 9AM to 5PM EST if needing assistance with a merchandise order.


Universal Syndications Inc., also known as World Reserve Monetary Exchange Inc. is also indicated in BBB files as an affiliate of Arthur Middleton Capital Holdings Inc, Fridge Electric LLC, Heat Surge LLC, PatentHealth LLC and Universal Media Syndicate Inc.  Separate Business Reviews are available on these companies.

The BBB asks that when reviewing an advertisement you read it in its entirety and to not feel rushed to purchase due to company deadlines without getting a full and complete understanding of what is being offered. Even with limitations the BBB recommends you request any information you will need prior to purchase that will help you make an educated buying decision.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

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Additional Web Addresses

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